[{"reviewer":"Connie Speckels","starRating":"FIVE","comment":"Excellent service and great selection of frames","updateTime":"2025-11-12T23:50:40.542634Z"},{"reviewer":"Phoebe","starRating":"FIVE","comment":"I went this past summer and had a great experience! The receptionist is super kind and sweet and Dr McKenzie is very knowledgeable. They were understanding that I had to reschedule due to my anxiety disorder and I applaud them for that. 10/10 service would go back again!","updateTime":"2025-11-01T19:47:06.148290Z"},{"reviewer":"Emily Hazelton","starRating":"FIVE","comment":"My favorite place in Sioux Falls to get mine and my kids eye exam, glasses and contacts. I recommend them to everyone.","updateTime":"2025-08-28T21:52:21.759186Z"},{"reviewer":"Tuan Ngo","starRating":"THREE","comment":"The doctor was great with my son during his eye exam but I cannot support a company that doesn’t stand behind their protection services. We are moving on from Pearle Vision.","updateTime":"2025-08-08T20:36:50.285176Z"},{"reviewer":"Heather Twedt","starRating":"FIVE","updateTime":"2025-07-29T14:47:42.957855Z"},{"reviewer":"Rubi Webb","starRating":"FIVE","comment":"Had Dr. McKenzie check my eyes and she was very efficient and nice. Lillian helped with picking out frames and helped me understand everything very clearly!","updateTime":"2025-07-19T22:53:05.878805Z"},{"reviewer":"DeAngelo Smith","starRating":"FIVE","comment":"The technician took the time to help me select some stylish frames and was kind and patient. 👍🏾👍🏾","updateTime":"2025-05-19T23:24:54.360939Z"},{"reviewer":"Alexis Rau","starRating":"FIVE","comment":"Lillian was awesome to work with. I had TONS of questions and she was super patient and kind! She’s very knowledgeable and definitely made my experience an enjoyable one! Dr. Moe, Dr. Mackenzie and the front desk receptionist are also rockstars! I was running behind and they even called me to make sure I was coming and even tho I was late they squeezed me in and took their time. I definitely recommend this place!","updateTime":"2025-02-19T18:33:46.833080Z"},{"reviewer":"Mandy Kay","starRating":"FIVE","comment":"The is office went above and beyond for me with special needs. Kindness and patience goes a long way. Highly recommend.","updateTime":"2025-02-14T00:29:54.321129Z"},{"reviewer":"Truck’n Life With Lady Belle","starRating":"FIVE","comment":"Ohh they were willing and able to fit me in as a walk in… It was so important that I get my eye exam done today ( the company I work for just sold out and my eye insurance would have stopped.. we had only a few days of notice.. Thank Y’all for taking care of me & my eyes .. Stress Gone 😁","updateTime":"2024-11-08T21:42:29.753173Z"},{"reviewer":"D Peterson","starRating":"FOUR","updateTime":"2024-11-02T16:42:40.365468Z"},{"reviewer":"William Grosz","starRating":"FIVE","comment":"My significant other and I went there got both of our exams and our classes ordered in an hour and a half and they were ready the next day. And when they were eaten by the dog a week later they fixed them for us no problems! Great people highly recommend!","updateTime":"2024-10-29T21:43:46.949074Z"},{"reviewer":"Alexandra Tómasdóttir","starRating":"FIVE","comment":"I forgot my glasses back home in Iceland and Gabby in Pearle Vision helped me find the perfect glasses for my face shape!! I am in love with my new glasses and she was so helpfull! Really recommend going to her in Pearle Vision!<333","updateTime":"2024-08-14T21:49:22.901591Z"},{"reviewer":"Donna Hajek","starRating":"FIVE","comment":"I have done business with Pearle Vision years. Dr McKenzie is just awesome! Very professional, friendly and knowledgeable. I trust her completely! The staff, Lillian Keller is an awesome young lady! Very helpful, also very professional, knowledgeable and friendly, as well as the office manager. They all go above and beyond to take care of me and save me money with great discounts. You’ll never go wrong with Pearl👍","updateTime":"2024-06-11T22:21:42.316428Z"},{"reviewer":"Matthew Fleming","starRating":"FIVE","comment":"Always a good experience going there. Friendly and helpful staff (:","updateTime":"2024-04-13T23:23:22.601388Z"},{"reviewer":"Dave Beermann","starRating":"FIVE","comment":"I had an eye exam @ Pearl which was a wonderful experience. I also ordered new lenses with Courtney. Very knowledgeable. Kevin helped me when I picked up my lenses. Always a GREAT experience.","updateTime":"2024-03-07T16:16:13.591801Z"},{"reviewer":"Angel S","starRating":"TWO","comment":"Not recommended for service at all. First time there took a while to be acknowledged, then followed around with no communication or suggestions or questions what I was looking for. Had to get a second person to help, even then was not very clear with what options and insurance coverage was. When picked up the glasses, no attempt to check fit or comfort. Told them it felt heavy and tight and was blurry but they said just wear it for 2 weeks before we adjust anything. Now can't even wear them properly, have a headache, and feel have to go somewhere else to get the fit adjusted.","updateTime":"2024-02-26T02:11:37.360748Z"},{"reviewer":"Rick C","starRating":"FIVE","comment":"Dr. McKenzey and Mary were just the best.\n\nMary was a pleasure of help when selecting stylish, yet affordable frames and lenses for my particular needs.\n\nHighly recommended to anyone, Pearle Vision on Foss.","updateTime":"2023-12-28T23:01:52.774445Z"},{"reviewer":"Nichole Full","starRating":"FIVE","comment":"Great experience! Courtney was amazing to work with and so helpful. Thank you!!!","updateTime":"2023-12-28T16:00:32.961197Z"},{"reviewer":"Susan Thompson","starRating":"FIVE","comment":"Courteous staff and knowledgeable about their products. Very pleased with my new glasses. This is the store I always come too and never been disappointed.","updateTime":"2023-12-23T20:19:18.240231Z"},{"reviewer":"Keri Kohler","starRating":"ONE","comment":"I went here for the 1st time and The eye doctor constantly talk to me about my weight and I I advised her that I had just had a baby and she persisted! The receptionist has always been rude, and I will never go back here!","updateTime":"2023-12-02T14:03:58.612760Z"},{"reviewer":"Kevin Willson","starRating":"ONE","comment":"Be prepared to wait an hour for your appointment. They either will not or can’t tell you what the exam will cost…they have no idea how to interpret insurance info. Tried to charge me a specialist co pay when I have vision insurance. Be prepared for surprises. Better yet, just go to one of the hospital sponsored Optometrists. These people are just out to take your money, as much as possible. Borderline scam. Your time is not valuable to them in the slightest. After a long wait and no info or proper service, I left.","updateTime":"2023-06-18T21:14:31.695755Z"},{"reviewer":"Shane Adams","starRating":"FIVE","updateTime":"2023-05-29T11:37:53.166240Z"},{"reviewer":"Jeremy Rome","starRating":"FIVE","comment":"They explained everything right and went above and beyond to make another appointment with a glaucoma specialist to see if I might have it","updateTime":"2023-01-17T00:18:02.292493Z"},{"reviewer":"Justin Sandbulte","starRating":"FIVE","comment":"Courtney had great service and and a great attitude.","updateTime":"2022-10-14T02:04:44.384168Z"},{"reviewer":"Tami Lawson","starRating":"ONE","comment":"Unethical business practices. My friend ordered a pair of glasses on a Saturday afternoon. Approximately an hour later, he tried to cancel the order. They told him no because they had already started making them. Here we are, almost a month later, and still no glasses. They should have been ready weeks ago if they had \"already started making them\" that same day. Blatant dishonesty.","updateTime":"2022-09-20T13:32:55.733949Z"},{"reviewer":"Michael Sierra","starRating":"FIVE","comment":"Awesome!","updateTime":"2022-08-09T20:53:37.352020Z"},{"reviewer":"Claudia Escobar","starRating":"FIVE","comment":"(Translated by Google) Excellent service and everyone in the office was very professional; they took great care of my family and I was very satisfied.\n\n(Original)\nExcelente servicio y muy profesionales todos en la oficina atendieron a mi familia y quede satisfecha","updateTime":"2022-07-19T15:19:29.419654Z"},{"reviewer":"Angela Haugen","starRating":"FIVE","comment":"Have been going here for years and have always had the best experiences, I actually look forward to my appointment every year!","updateTime":"2022-07-10T22:15:51.757189Z"},{"reviewer":"Shane Burns","starRating":"ONE","comment":"If their location is anything like the other be careful, they sell a very poor product. Last pair of glasses I had lasted 6 years. The pair I bought from them lasted less then 90 days. Buyer beware.","updateTime":"2022-05-27T23:36:10.287182Z"},{"reviewer":"brad harner","starRating":"FIVE","comment":"Have used both the optometrists and the store. Great competent staff. Welcoming. Friendly, supportive.\nPrices a bit higher however you pay for quality. Have never had an issue with eyeglasses; frames or lenses. Lenses and frames for me have lasted multiple years. I am hard on glasses abs lenses. Scratch resistant coating actually works.","updateTime":"2022-05-27T17:16:30.583302Z"},{"reviewer":"Edwin Rogel","starRating":"FIVE","comment":"doctor and staff they're very very professional thank you for understand my needs","updateTime":"2022-05-18T21:46:04.934648Z"},{"reviewer":"Chuck","starRating":"FIVE","updateTime":"2022-01-09T00:14:43.440678Z"},{"reviewer":"Trevor Solander","starRating":"ONE","comment":"I went here for an eye exam because it's been a while and I wanted to make sure everything was okay, I didn't need glasses. I waited 30 minutes for my appointment past the time I had, and the preliminary test had me get the air puff in my eyes 5 times, which anyone who's had it done knows its not pleasant. The kicker is I had to wear a mask the entire time in the clinic, where as the west side Pearle Vision doesn't require masks anywhere. Knowing people that have gone to both east (this location) and west, the west end has better prices and no mask requirements. It doesn't help Dr. MacKenzie has not bedside manner and doesn't listen to clients before spurting out some scrupt she has memorized.","updateTime":"2021-12-29T17:01:49.730290Z"},{"reviewer":"Priscilla Ellens","starRating":"FIVE","updateTime":"2021-11-17T22:21:50.448890Z"},{"reviewer":"Miranda J","starRating":"FIVE","comment":"My mother and I were recently in and had a fantastic time. Appointment was on time, the eye doctor was wonderful. Courtney Graham helped us with a pair of glasses and we had a blast laughing together. She was very professional and such a pleasure to work with.","updateTime":"2021-11-13T19:39:10.285088Z"},{"reviewer":"Michael","starRating":"FIVE","comment":"They are great ! They did a great job with me. I am happy with the visit and my glasses. Best of all I can see clearly now. 👍😁👍 I will be going back there in the future. Thank you all at Pearl Vision.","updateTime":"2021-08-14T23:00:40.949156Z"},{"reviewer":"Brandon Bandstra","starRating":"FIVE","comment":"Friendly service and they let me try about every pair of glasses on. Thank you!","updateTime":"2021-05-25T22:34:09.915383Z"},{"reviewer":"cindy amdahl","starRating":"FIVE","comment":"Great customer service!! Mary was the ABSOLUTE BEST!! She was very friendly and extremely helpful in determining our eyeglass needs. We will definitely refer all our friends to Pearle Vision.","updateTime":"2021-05-19T21:08:39.409514Z"},{"reviewer":"joe lipp","starRating":"TWO","comment":"Dissapointed in the customer service. Got a coupon for\n$25 off the day after picking up my new glasses, which cost almost a $1000, so when I asked them if they would honor it they said they would have their manager call me. Never received a call.","updateTime":"2021-05-13T12:39:43.382441Z"},{"reviewer":"N Kessinger","starRating":"FIVE","comment":"Eye doctors are amazing here. Wouldn’t go anywhere else.","updateTime":"2021-05-08T23:13:05.185362Z"},{"reviewer":"Mary Schave","starRating":"ONE","comment":"Worst service ever! I will gladly pay more for an exam out of network than to go to Pearl Vision ever again just because they are the only VSP In network provider. Not only are their frames way over priced compared to Shopko, so are their contacts. It took 2 visits, 4 weeks and multiple phone calls just to order contacts. I understand systems going down, but why do I work so hard to give them business? I was transferred multiple times between the 2 locations, then told I would get a call back. Never did. When someone did call me back, she had no idea what was going on. I never had this problem with Shopko Optical.","updateTime":"2021-01-04T15:40:18.858081Z"},{"reviewer":"Rachel Dangel","starRating":"FIVE","comment":"All of the employees are kind, friendly people who made what's typically a tedious and frustrating experience enjoyable. I do not enjoy eye doctors or glasses shopping, but the people st Pearle vision were prompt and helpful. My apointment was on a Friday, glasses were ready following Monday. Very impressed and very pleased","updateTime":"2020-02-25T11:41:31.314100Z"},{"reviewer":"Donna Vahey","starRating":"ONE","comment":"Went in for new lenses covered completely by Medicare and secondary insurance they charged me 400 dollsrsyfor lenses after waiting an hour and a half for them to figure our how to bill it contacted Medicare they told me I had been ripped off tried to tell them how Medicare said to process it but they wouldn’t do it beware they have no idea what they are doing reported to Medicare for fraud","updateTime":"2020-02-06T03:22:22.192422Z"},{"reviewer":"Marvin Vos","starRating":"FIVE","comment":"Fast and friendly help great service.","updateTime":"2019-11-16T17:43:14.079182Z"},{"reviewer":"Kevin Goos","starRating":"FIVE","comment":"Excellent and professional service. Great selection and fast service.","updateTime":"2019-11-08T00:11:42.927465Z"},{"reviewer":"Megan Thompson","starRating":"FIVE","comment":"I got my new glasses from here and I love them and thank you","updateTime":"2019-09-15T18:47:13.429259Z"},{"reviewer":"Moto Pros Powersports","starRating":"ONE","comment":"Told by representatives they were open until 8pm along with Google indicating they close at 8pm. Arrived at 615pm and they were closed. The sign on the building says closed at 6pm. This puts us in a bind as our daughter needed her glasses for the weekend as she races cars and wont be able to see or race. This information needs to be updated and staff needs to be trained on what the office hours are.","updateTime":"2019-07-20T00:14:32.291783Z"},{"reviewer":"Eugene Park","starRating":"FIVE","comment":"Very well run facility - very friendly staff. Highly recommend this location for all.","updateTime":"2019-05-06T20:57:13.734465Z"},{"reviewer":"Beth Bacon","starRating":"FIVE","comment":"Attentive service!","updateTime":"2019-03-30T13:56:50.497788Z"}]
