[{"reviewer":"Erika Johnson","starRating":"FIVE","comment":"Great service from beginning to end!!!","updateTime":"2025-10-07T20:46:10.028285Z"},{"reviewer":"David Spencer","starRating":"FIVE","comment":"Great service and atmosphere. Good people.","updateTime":"2025-09-30T01:05:00.801258Z"},{"reviewer":"Heidi Alterman","starRating":"TWO","comment":"Super nice staff but the takes at least two weeks just to get an order of Contacts in. Then after calling repeatedly to see if they were in, I go to pick them up and they have closed earlier than the website says they close! Unable to pick up contacts for another day 🤷‍♀️","updateTime":"2025-09-09T20:45:07.855006Z"},{"reviewer":"Mia","starRating":"FIVE","comment":"Tena, always helps me go outside the box and choose great frames. Thank you, I love working with her.","updateTime":"2025-05-09T21:18:49.897945Z"},{"reviewer":"Veronica","starRating":"FIVE","comment":"Pearl Vision, my first time here, this experience was the greatest & the most memorable experience for me. Dr. Pressman 🥰 was truly amazing and funny, my eye exam was the best ever & the staff was Awesome 👏🏾 Mrs. Tina was soo sweet and explained things to me about my new prescription glasses perfectly! ⭐️ ⭐️ I WILL DEFINITELY RECOMMEND MY FAMILY MEMBERS HERE, THANKS FOR A GREAT EXPERIENCE","updateTime":"2025-03-22T22:57:07.366156Z"},{"reviewer":"J Black","starRating":"TWO","comment":"Dr. was good, it was just like any other eye exam I have every had, but they have a very poor selection of eye frames. I went here thinking a big known name eye company like \"Pearle Vision\" would have walls of frames to choose from, well was I mistaken and surprised! Very little selection for Men! I would have never went here knowing that up front, I regret settling on 2 pairs that I really wasn't thrilled about and I feel they were higher than my last few pairs. I wish I would have just done the exam and took my prescription some place else for my frames/glasses.","updateTime":"2025-02-21T18:22:13.275299Z"},{"reviewer":"Andrew Collier","starRating":"FIVE","comment":"Great experience. Doctor talked to me like we were long lost friends. All staff were so helpful and friendly. Throughly enjoyed my visit and received great service.","updateTime":"2025-02-20T00:40:39.126007Z"},{"reviewer":"Veda Woods","starRating":"FOUR","comment":"The customer service has gotten better here.","updateTime":"2024-11-08T02:24:33.174556Z"},{"reviewer":"Bernice Randle","starRating":"ONE","comment":"The worst thing about this place an 80 year old man repaired my glasses because the guy was not there and he didn’t even do anything to fix my glasses. I can’t even see and I think they are not my glasses","updateTime":"2024-10-15T03:45:54.715168Z"},{"reviewer":"Jessica Segars","starRating":"FIVE","comment":"Everyone in the office is so caring and kind. Love going there.","updateTime":"2024-06-17T16:58:40.035561Z"},{"reviewer":"Tabitha Hayes","starRating":"ONE","comment":"Exam did not include basic, glaucoma testing as this company does not have the equipment...in 2024. Facility was not clean and the carpet had several stains. Not impressed.","updateTime":"2024-03-16T19:32:19.678934Z"},{"reviewer":"Eunice Wilson","starRating":"ONE","comment":"Visited the eye center today for the first time for an eye irritation.. The doctor sold me the Avenova Eye Spray for $80 saying you can never get hold of it in a pharmacy while in reality it’s easily available for $30. The doctor is a con artist!!! So disappointed… Never gonna trust these people ever again…","updateTime":"2024-02-17T22:33:17.618080Z"},{"reviewer":"Lauren Fisher","starRating":"FIVE","comment":"I have gone here for over 15+ years and will continue to do so because of the people. They are the best!","updateTime":"2024-02-15T12:01:24.094394Z"},{"reviewer":"Lula Ewing","starRating":"FIVE","comment":"The doctor was very knowledgeable, caring. Great from the beginning to the end of my eye exam. Lisa very professional, knowledgeable, greet you with a smile...very helpful and caring...all the staff was very professional and knowledgeable. Very pleased with your services.","updateTime":"2023-12-02T23:20:13.618254Z"},{"reviewer":"Charmaine Simmons","starRating":"FIVE","updateTime":"2023-04-18T23:43:18.563509Z"},{"reviewer":"Robert Persons","starRating":"FIVE","comment":"Great customer service by Lisa. I was a walk in and she greeted and handled my needs professionally and friendly with a smile.","updateTime":"2023-01-15T20:08:57.927150Z"},{"reviewer":"K","starRating":"ONE","comment":"Very dissapointing. Save yourself from any trouble. Don't believe it when they say they are going to get it done in a week. I have not encountered any other businesses do like this... I have been waiting patiently for 3 weeks to get a call back but they never did. Today, I finally called them to check what was going on and they just informed me that they just now cut the lenses! SPEECHLESS. I am literally dissapointed. I am officially now running on my 4th week waiting for just a pair of glasses to be done. WTH? The lady hang up like they didn't do anything wrong! SMH. I wish I believed the bad reviews. TERRIBLE SERVICES!","updateTime":"2022-12-31T20:21:59.567348Z"},{"reviewer":"Erika Morgan","starRating":"FIVE","comment":"It’s always a pleasure and a friendly experience. The staff is always helpful and knowledgeable. Full of great conversation.","updateTime":"2022-12-24T18:07:12.092909Z"},{"reviewer":"Virginia Larsen","starRating":"FIVE","comment":"The employees at this location are awesome! One of the employees named Lisa, goes above and beyond with her job! She always knows how to help me select glasses that look perfect!! The Doctor's are great too!","updateTime":"2022-12-16T17:54:57.628329Z"},{"reviewer":"shandalin taylor","starRating":"FIVE","comment":"Great customer service.","updateTime":"2022-12-10T17:58:32.103063Z"},{"reviewer":"Kevin Hannah","starRating":"FIVE","comment":"I just had the most amazing experience at this business. This was my first time ever getting an eye exam and they made it an adventure to do so. I love the staff, especially Lisa. The Optometrist was hilarious and I can’t remember the lady name I met initially but she started my visit with her warm and beautiful smile.","updateTime":"2022-12-09T19:42:51.101385Z"},{"reviewer":"Rasha Yousef","starRating":"FIVE","updateTime":"2022-11-27T07:03:05.996449Z"},{"reviewer":"Ruth Towler","starRating":"FIVE","comment":"Lisa ROCKS!","updateTime":"2022-10-14T15:42:59.288250Z"},{"reviewer":"Sheila Windham","starRating":"FIVE","comment":"I’ve never had a better experience at an Optometry visit than this one. Dr. McCarty has a great sense of humor. The office is clean and everything looks current and in a great location. I really didn’t wait at all. Lisa was great to work with. She had all my measurements and information done quickly and apparently she’s been there quite a while! I highly recommend!","updateTime":"2022-10-04T15:27:16.480645Z"},{"reviewer":"Sherrie O'Brien","starRating":"FIVE","comment":"Great service and highly professional!","updateTime":"2022-09-24T02:15:59.152835Z"},{"reviewer":"Cindy Kosloski","starRating":"FIVE","comment":"We took my mom. They treated her with kindness and patience. She loved the experience!","updateTime":"2022-09-21T11:49:47.398313Z"},{"reviewer":"Magnolia Littlefield","starRating":"FIVE","comment":"Prompt friendly professional service. I would recommend the collierville Pearle Vision location for exam and glasses.","updateTime":"2022-08-24T23:55:23.627009Z"},{"reviewer":"Roger Breakstone","starRating":"TWO","comment":"Worked with an elderly doctor who was kind and willing to work with me, but I'm not sure I got the best prescription from him. The lady who helped me pick glasses was okay, but very abrupt and disingenuous, speaking as if she cared about my concerns but seeming like she was ready for me to go.","updateTime":"2021-03-25T03:16:44.318101Z"},{"reviewer":"James Blaisdell","starRating":"FIVE","comment":"Polite and helpful staff. Knowledgeable about both style and functionality.","updateTime":"2021-03-18T21:16:42.467906Z"},{"reviewer":"Miguel A Novoa","starRating":"ONE","comment":"Got glasses from here 3 months ago and out of nowhere they break so brought them back and got told that I have to paid 75 dollars for new frames that they only have 30 days warranty .. why would I wanna buy glasses from a place that can only warranty 30 day I recommend never use this people. No wonder they have a 3 star rating should have gone with that instead of listening to my insurance","updateTime":"2021-02-11T07:12:45.818642Z"},{"reviewer":"Beatrice Bentley","starRating":"ONE","comment":"Glasses broke less than two weeks after we got them and now they are never open to get then fixed.","updateTime":"2020-12-23T21:15:19.451872Z"},{"reviewer":"Ron Wade","starRating":"FIVE","comment":"Service is top notch.","updateTime":"2020-12-14T17:38:49.507150Z"},{"reviewer":"Moon Soulja","starRating":"FIVE","comment":"I can see why people are frustrated. They are very busy and have very limited hours because of Covid but they did get me taken care of. 👓","updateTime":"2020-08-30T14:07:43.232096Z"},{"reviewer":"S E","starRating":"ONE","comment":"Before driving to this store that is 45 minutes away from my home/work I first called to make sure that they took my insurance and carried a specific brand of glasses. When I called they immediately told me yes to both questions. I then drove all the way to Collierville, selected glasses and was then told that they do not take my insurance. The lady then told me I must have called another store, well, I have a call log on my phone and this was the store that I called, she was incredible rude and proceeded to speak ugly about me to the man that was next in line. I cannot remember the last time I experienced such poor customer service. From looking at the other reviews of this store it must be a common occurrence.","updateTime":"2020-08-26T01:40:12.405555Z"},{"reviewer":"Sue cloughen","starRating":"FIVE","updateTime":"2020-08-09T16:01:25.410107Z"},{"reviewer":"Me Mom","starRating":"ONE","comment":"I read reviews but wanted to believe in good once, boy, what a mistake!\nHas called, spoken with a guy, only one male there was told. He had asked for insurance information and finally found it and scheduled an appointment.\nWhen we came, suddenly they, 2 women, can't find the information...\nWe had waited 40 minutes till they finally had find they do take it...\nThen one said it was my fault as I didn't know the other party birthday... with previous rep... finding all up but suddenly did not recall...\nWe will for obvious reasons never come back.\nNo apologies!\nThe elder gentleman doctor is nice, one receptionist with dark hair as well but the older blonde one was furious. Ridiculously sad.","updateTime":"2019-11-23T16:57:11.656378Z"},{"reviewer":"Ambar Prajapati","starRating":"FIVE","comment":"Great folks.","updateTime":"2019-10-22T20:35:17.755798Z"},{"reviewer":"Cathy Carroll","starRating":"FIVE","comment":"I ABSOLUTELY love this place!! The doctor's are both amazing and so are Lisa and Lynn!!! They are so friendly and make me laugh.","updateTime":"2019-08-24T17:27:33.807260Z"},{"reviewer":"David Carter","starRating":"FIVE","updateTime":"2019-05-18T13:28:46.660283Z"},{"reviewer":"Jessica Rodgers","starRating":"THREE","comment":"I absolutely love the glasses I purchased. My toddler broke the frame and they replaced them. However, I ordered contacts at the end of March and they will not be in until later this week. I have waited 7 weeks for contacts! The most I have ever had to wait at other eye doctors is 1 week. Overall, I had a good experience with them.","updateTime":"2019-05-13T21:19:45.779245Z"},{"reviewer":"Christopher Dickerson","starRating":"FIVE","comment":"Been going there for 2 years now and they are great and always take care of my \"EYE BALLS\"","updateTime":"2019-01-30T18:24:00.685452Z"},{"reviewer":"Selvilakshmi kanthasamy","starRating":"FIVE","comment":"Even it is for adult vision center they guide to pediatric ophthalmologist to find and treat the vision for new comers","updateTime":"2019-01-09T02:03:29.215158Z"},{"reviewer":"Ross V","starRating":"FIVE","comment":"I have been going here for years and have never had any problems. Very good and friendly service. I agree with some other reviewers that it takes a long time for the contact lenses to come in, but they will give you complimentary pairs while yours are on order, so that has never been an issue for me.","updateTime":"2018-02-12T20:26:09.601Z"},{"reviewer":"Bernitha Malone","starRating":"FIVE","comment":"The staff is so friendly. I will most definitely be going again....The DOC is the greatest.....","updateTime":"2017-07-24T16:13:24.048Z"},{"reviewer":"Connie Miller","starRating":"ONE","comment":"Still haven't received my granddaughters glasses ,they don't know what's going on,call back tomorrow","updateTime":"2016-03-02T14:00:06.613Z"},{"reviewer":"Lexus Wright","starRating":"ONE","comment":"Not very friendly on the phone. I will not return.","updateTime":"2016-01-21T23:05:33.132Z"},{"reviewer":"Brooke Hill","starRating":"FOUR","comment":"At first, I was extremely upset due to the disappointing customer service and the lack of staff to assist me. However, when I called to see why they had not contacted me about my husband's new frames that were supposed to be ordered 6 days ago, they informed me that the frames he had were discontinued but that they would replace the lenses for free and charge me the same warranty fee for the new frames. I have to applaud them for the effort they put forth to satisfy us.","updateTime":"2015-08-07T15:13:00.665Z"},{"reviewer":"Ashley Barganier","starRating":"TWO","comment":"The customer service is lacking. You call and they put you on hold for several minutes. However, I loved the doctor. He was very nice. It was mainly the front desk that has some workflow issues. I suggest one other person who only does the front desk. It seems the employees there have too many hats and cannot keep up. Also, it has taken nearly five weeks for me to receive my contacts. I called today asking about them and they said it will probably be another week. I have got to find somewhere else to go.","updateTime":"2015-02-13T22:04:20.025Z"},{"reviewer":"MGRocker","starRating":"FIVE","comment":"I went into Pearle Vision today to get some lenses put in my sunglasses and Mrs Lynn was very helpful,nice and very professional. They definitely gained a Customer!","updateTime":"2015-02-12T23:50:38.528Z"},{"reviewer":"Mary Yom","starRating":"ONE","comment":"worst customer service ever. I called several times trying to figure simply how much does an eye exam cost and I couldn't get through to anybody. FInally, on the sixth try of calling, someone picks up but doesn't say hi or anything. Simply says please stay on hold, and she never came back to the phone...I waited for 10 mins on the phone....RIDICULOUS","updateTime":"2015-01-31T18:16:52.744Z"}]