Pearle Vision Gallatin

Courteous and knowledgeable staff, great service and plenty of options to choose from...whole process was very well done and had me at ease to ask any questions I may have had...thanks!

Highly recommended saved my vision thank you Dr. Carr

Went to their new location on the 2nd day open. Very nice store and great atmosphere, you can even get some BBQ or pizza next door after. Got prescription sunglasses and glasses. Look forward to getting them. Courtney, Chris, and Dr. Radish were the people I worked with and I enjoyed them.

This place is a RIP-OFF! My first and LAST time stepping foot in this establishment. The young woman who checked me in was pleasant enough, and the eye exam itself was fine. But that's where the positive experience ENDED. I chose a pair of simple, non-name brand frames priced at $139. The front desk woman then tried to upsell me on the most expensive lenses they had! I clearly stated I wanted BASIC, plain lenses. She conveniently "forgot" to mention the price as she rang me up. With an insurance allowance of $130 and 20% off, I expected a reasonable total. Instead, I was slapped with a bill over $200! After calling my insurance company, I discovered they charged me $189 for the frames (which were advertised at $139!) and tacked on extra lens features I NEVER asked for! This is blatant THEFT! DON'T come here unless you want to be ROBBED! I immediately called to cancel my order, which was still pending with my insurance. They refuse to refund my money back to my card and are forcing me to wait two weeks for a check. This place is TRASH and completely UNPROFESSIONAL. Seriously, avoid this place like the plague!

The store is not open until 5pm they close at 3pm and not open on Sundays. The store hours need to be updated

What wonderful staff! I had recently purchased new glasses for my girl and due to budget constraints had visited America's Best, their neighbor directly behind, but the Hermitage location. We stopped in Madison to have them adjusted briefly and waited for quite some time while two staff members were too busy talking to have a minute for us. We finally left without getting assistance. My girl has the idea to see if Pearle would help since we were right next door. The people were very kind, knowledgeable and helpful, taking less than a minute to adjust her frames. Id recommend stopping in for service any time

Clean office, friendly atmosphere and Dr. Carr was incredibly thorough. Not expensive without insurance.

I took my daughter to this location on 7/31 to get and eye exam and new glasses. The eye exam went great and we bought glasses there. I got a call that the glasses are in but everytime I go to the store during posted business hours no one is there. I’ve called and no one has called me back. I only get an automatic text response. I called the corporate phone number and they sent me an email to file a claim but no one has contacted me back in the 48 hours since I sent that back. I would not recommend using this location and after this issue is resolved I will take my business elsewhere. Update: I finally got to pick my glasses up on the 3rd try and they had made them wrong. They did not have transition lenses that we wanted and paid quite a bit extra for.

Saddens me to leave any less than 3 stars, and for a place I’ve never had issues with until a week or so ago. Summary they seem like they don’t want to be there and you’re a burden to them. I went this year, to glasses and contacts, as I usually do. It didn’t seem as clean as it was in the past. I walked in and waited for someone to say something. Finally I had to say hello I have an appointment in front of plenty of staff members, some were not doing anything. They did my exam, not too bad. It was when I was checking out and getting my glasses. The man that helped me was so unprofessional and made me feel so uneasy, I’ve worn glasses since I was 2 years old and I’m almost 40, I know the drill. I was uneasy about picking a newer style of frames he just kept shrugging his shoulders and pointed to a picture of a model in the same frames and said that’s the new style not do you want to try other styles, the grocery store workers are more happy to help then he was, and well ya! He kept saying if you don’t let me thin your lenses, it will look like your looking through a magnifying glass, I reminded him I know as I was teased in middle school because my glasses were thick, he then drew a picture like I didn’t understand what thicker meant. He had no compassion and just seemed to not want to be there, neither did I but I have to have glasses and now have to drive further for an eye glass place. I would not recommend this place, it’s gone downhill and you just a number, no names, no smiles, just get all the money we can from you and get out the door! I am mostly writing this due to the man who lacked to make me feel at ease when buying $700 glasses, please offer him some compassionate training or just know we all are nervous in some ways when seeing any doctor. I hope you all make improvements, so I can return. The eye doctor was just fine, not great bedside manner but he didn’t act frustrated when I asked any questions. We should be able to ask questions as many times as we need to feel comfortable with our purchases and I did not.

I normally have my annual eye exams done here with Dr. Perry & it all goes fairly well. So, I booked my annual appointment online and had been receiving notifications throughout the week to confirm my appointment. Dr. Perry and the technicians had been nice and efficient in my past experiences; however, today I never stepped into the building. I arrived early and sat outside up until my appointment time, as there were no other cars or people inside. I called and left a voicemail, and soon received a text from Pearle Vision asking if I needed help. I explained that I was there for my appointment, but saw no one else. I was told that there were no Madison location appointments today, as I watched a couple pull up & jiggle the door handles for their 11 o’clock appointment. The representative explained that an automated system sends the reminders and may have cancelled the appointment after realizing it was a blocked out date, due to the staff being at the Clarksville location. Despite my understanding of the situation, I was dissatisfied with my experience today. I would’ve appreciated more communication in regard to the cancellation, but instead I wasted a lot of time looking at the rough conditions of the facility. No hard feelings.