[{"reviewer":"Bert Jones","starRating":"FIVE","comment":"Erika was of great help I was in and out in no time and I got to chose my new glasses\nReally appreciate everyone that works there.","updateTime":"2026-03-11T15:18:40.869745Z"},{"reviewer":"Hellery Blanco A.","starRating":"FIVE","comment":"Here for my annual exam, this place has super friendly and helpful staff. Today, Desiree, helped me today. She made sure today’s visit speedy and great. I would recommend this place to anyone.","updateTime":"2026-03-11T14:56:13.683562Z"},{"reviewer":"Pedro Lainez","starRating":"FIVE","comment":"Desiree, help me pick out new frames, im very grateful for her help. She made the process very easy. Thank you, will definitely coming again!","updateTime":"2026-03-11T14:55:31.779702Z"},{"reviewer":"lillybeth cuellar","starRating":"FIVE","comment":"very attentive! thanks to Maribel for helping me find the right glasses for me. Customer service is 10/10","updateTime":"2026-03-09T21:29:49.173049Z"},{"reviewer":"Spade","starRating":"FIVE","comment":"The staff was very friendly\nWhen I walked in they greeted me with a smile and they assisted me right away\nProvided many options\nGreat service overall","updateTime":"2026-03-09T19:57:50.496461Z"},{"reviewer":"Monica m","starRating":"ONE","comment":"They are careless with their care. They don't take their time to truly listen to their patients who are clearly trying to advocate for themselves. Glasses and contacts are not cheap but are a necessity for a lot of people so to be careless and not get someone prescription right or hear them out when they say they can't see is negligence. Don't even bother coming anywhere near closing time because you be rushed out and not heard. What's even more frustrating is when you reach out to get things corrected, they hit you with \"you have to pay for a new exam\" this sounds like a money grab if I've ever heard one. Instead of making it right they are only after money from hard working people. You go to a place like this expecting professional care and accurate results and get the exact opposite. Save you time, copay, and eyes the trouble.","updateTime":"2026-03-09T18:46:09.150227Z"},{"reviewer":"Daja Dunbar","starRating":"ONE","comment":"I went to this location in December, I was seen a max of 5 minutes and was told my previous prescription had astigmatism. I’ve worn glasses well over 15 years and have always had astigmatism. I get there no astigmatism, when asked how one can outgrow astigmatism no response. After my exam they asked me to wear contact lenses to test my prescription, I immediately told the gentleman in the front I could not see out of the prescription but since it was near closing time, you guessed right I was told I’d get use to it. We moved forward with ordering my glasses, while trying them on in the store I was told again after mentioning I can’t see out of them, that I would get use to the prescription. Me not being a doctor believed who I thought were professionals my $300 mistake because I’ve been having migraines since wearing these glasses. When I called to complain about this issue, “it’s nothing we can do besides give you another exam and you’ll have to pay for it”. It’s common knowledge that BLACK WOMEN have to advocate for the healthcare in multiple spaces and this is another one of them. Do not spend your hard earned money on a facility that will not listen. And don’t be like me a simple Google search could’ve saved me time and money, you do not grow out of astigmatism.","updateTime":"2026-03-09T18:27:25.557264Z"},{"reviewer":"Brandon Gomez","starRating":"FIVE","comment":"Very helpful and very friendly","updateTime":"2026-03-06T18:04:04.172751Z"},{"reviewer":"Chris Gomez","starRating":"FIVE","comment":"The experience was good","updateTime":"2026-03-06T17:50:33.193110Z"},{"reviewer":"Ramon Zamora","starRating":"ONE","comment":"Extremely disappointed with my recent experience at Pearle Vision. My lenses scratched within 2–3 weeks even though I take great care of my glasses and only use the cloth they provide. They replaced the lenses, but when I got them back the blue light filter that was clearly on my original lenses was missing.\n\nI even showed photos proving the tint was there, but they dismissed it and tried to charge me about $200 more to add it again. The manager was unprofessional and acted like my concern was an inconvenience.\n\nNow, less than a year later, the protective coating on the lenses is already peeling off, leaving me with damaged lenses that haven’t even lasted a year. I used to be a loyal customer and even bought the warranty, but after this experience I won’t be returning.","updateTime":"2026-02-28T19:35:00.913583Z"},{"reviewer":"Marina Gomez","starRating":"FIVE","comment":"(Translated by Google) Ericka was very kind and very clear. This is my second time here, and I'm very satisfied with her customer service.\n\n(Original)\nEricka fue muy amable y muy clara esta es mi segunda vez aquí muy satisfecha con su atención al cliente","updateTime":"2026-02-18T15:59:26.116159Z"},{"reviewer":"Frank Hardin","starRating":"FIVE","comment":"Ericka was very nice and helpful","updateTime":"2026-02-17T15:53:04.001541Z"},{"reviewer":"Susie Fajardo","starRating":"FIVE","comment":"I went to this optical place love the service n my glasses love it I really recommend this pearle vision n Sofia was do helpful 👌","updateTime":"2026-02-14T20:11:58.011643Z"},{"reviewer":"Kelley Hammond","starRating":"ONE","comment":"Don't even bother with this place, they don't know how to check for insurance! I didn't even make it to my first appointment this place made everything too difficult!!!","updateTime":"2026-02-12T17:47:12.727342Z"},{"reviewer":"Jose Silva","starRating":"FIVE","comment":"(Translated by Google) Erica, the service received was good.\n\n(Original)\nErica fue buena la atención recibida","updateTime":"2026-02-09T17:05:12.670293Z"},{"reviewer":"Jose Rivera","starRating":"FIVE","comment":"Very Professional","updateTime":"2026-02-07T22:38:42.944263Z"},{"reviewer":"Christopher Garcia","starRating":"FIVE","comment":"Meribel was great, very helpful with my eyeglasses. Customer service at this location is wonderful.","updateTime":"2026-02-07T18:37:06.625614Z"},{"reviewer":"Frank Bal","starRating":"FIVE","comment":"Excellent services from Gabriella and Erica\nI will highly recommend pearl vision in Copperfield.\nAnd Dr Nguyen is excellent","updateTime":"2026-02-05T22:13:09.902261Z"},{"reviewer":"Reem Zaghloul","starRating":"FIVE","comment":"The whole staff are Very professional and friendly","updateTime":"2026-02-04T20:32:12.369714Z"},{"reviewer":"Eddy Knight","starRating":"ONE","comment":"Pearle Vision …. SUCKS, they can sell you glasses but can’t repair anything unless they Charge you like $350 for a broken stem. Disgusting, won’t do business with them. Pitiful!","updateTime":"2026-01-29T18:29:19.991224Z"},{"reviewer":"Maria Regalado","starRating":"FIVE","comment":"(Translated by Google) Maribel was very helpful, thank you. She helped me get my glasses and discounts. Thank you, Maribel.\n\n(Original)\nMaribel muy bien atendida por ella gracias ella me ayudo agarar mis lentes y descuentos gracias maribel","updateTime":"2026-01-28T18:36:40.798501Z"},{"reviewer":"Martha Ospina","starRating":"FIVE","comment":"(Translated by Google) The advisor was very friendly and the service was very fast.\n\n(Original)\nEl asesor fue muy amable y el servicio muy rápido.","updateTime":"2026-01-20T20:29:02.124771Z"},{"reviewer":"MAURO SALAZAR","starRating":"FIVE","comment":"Erica , was very nice customer service , very patient thank you Erica","updateTime":"2026-01-20T17:57:13.787627Z"},{"reviewer":"Lisa Avina","starRating":"FIVE","comment":"Super fast and affordable, friendly staff, Dr.Ong helped better understand my daughter vision needs.","updateTime":"2026-01-20T17:35:52.098801Z"},{"reviewer":"Jacob Paz","starRating":"FIVE","comment":"(Translated by Google) Thank you Sofia for your attention and the quality of my glasses.\n\n(Original)\nGracias Sofia por la atencion y la calidad de mis Anteojos .","updateTime":"2026-01-18T12:33:35.065771Z"},{"reviewer":"Alyssa Ryde","starRating":"FIVE","comment":"Great experience. Very friendly, knowledgeable and lots of glasses options.","updateTime":"2026-01-17T17:38:39.978900Z"},{"reviewer":"Dania Perez","starRating":"FIVE","comment":"Friendly staff nice fast and efficient","updateTime":"2026-01-08T19:00:14.441642Z"},{"reviewer":"NIXER MOON","starRating":"FIVE","comment":"Gaby helped me choose a frame for my glasses and was very patient with me. Thank you very much for the attention and kindness.","updateTime":"2026-01-08T17:35:12.718384Z"},{"reviewer":"Kenya Moore","starRating":"ONE","comment":"Drove over an hour for this experience twice\n\nI would not recommend anyone to choose this location. My son and daughter both had Eye exam at another location and we did not like the frames. I chose to have my exam do at this location and allow them to look for glasses as they are in network with my insurance. My 13 year old son and I found glasses I was told since his prescription was over -11 I had to pay an additional $100 we left because I’ve been to other pearl vision and have not had to pay anything additional. My son had to get reexamined because his current glasses are his back up and are to strong so they lower his prescription to 10 we went back to that pearl vision due to the other one being independently owned and no longer in network. We picked out glasses on 12/29 to only receive a call saying my sons glasses will be an additional $220 outside of our insurance I was told now since his prescription in over 4 or 6 it will bean addition $100 charge I was told they on offer one type of material for his glasses which will cost an additional $120 these people are scamming customers and I will be reporting them to the highest extent I will be reaching the attorney general etc.","updateTime":"2025-12-30T17:11:59.005920Z"},{"reviewer":"A Hawkins","starRating":"FIVE","comment":"Excellent eye exam by Dr. Ong. Great frame selection.","updateTime":"2025-12-29T21:58:28.715035Z"},{"reviewer":"Leandro Tamayo","starRating":"FIVE","comment":"Good service from Sofia, I recommend her!","updateTime":"2025-12-20T21:58:24.023928Z"},{"reviewer":"Gabriela Ramirez","starRating":"FIVE","comment":"had a great experience. you're paying for quality here.","updateTime":"2025-12-18T17:10:01.178073Z"},{"reviewer":"Farhan Sundrani","starRating":"FIVE","comment":"Ericka she is very sweet and kind she understands my feelings and nice way to express","updateTime":"2025-12-17T16:10:59.457937Z"},{"reviewer":"Sheri Lapin","starRating":"ONE","comment":"Be sure to check that your glasses work for you within 30 days. I did not because I'd had cataract surgery and I didn't really need them. Still, I went in for an updated prescription. Glasses had the progressive change far too high. They said they were correct. The only way to see at distance was to tilt my head down and look through the extreme upper portion of the lenses. Manager was extremely rude...and offered to give me new lenses for half price. Not another dime to that place. I will say that dr. Nguyen is very nice and competent. The manager is horrid. I ended up going to the glasses place associated with my cataract surgeon. They did a fabulous job and ensured everything worked correctly. I will never darken the door of another Pearle vision.","updateTime":"2025-12-15T21:26:28.735712Z"},{"reviewer":"jose g75","starRating":"ONE","comment":"Horrible Horrible customer service.\nAs soon as you walk in. From the person seating at the front desk to the person in the back. I recently bought some glasses from them because I couldn't find them anywhere else. I spent alot of money at this place. Went in for a repair because one of the arms was getting lose. One of the ladies said that if anything happened to glasses while they were being repaired.\nThat I would be responsible.i told them that i had warranty on them. they said that I had warranty but it was expired. It took them a long time for them to tell me that they couldn't repair them. NEVER NEVER AGAIN.\nI should've read the comments before coming into this horrible place.\nPpl please read read the comments and do not come to this horrible place.","updateTime":"2025-12-12T21:08:56.963800Z"},{"reviewer":"Patricia Smith","starRating":"FIVE","comment":"(Translated by Google) Excellent service from Maribel!!\n\n(Original)\nExellent service from Maribel!!","updateTime":"2025-12-08T20:09:30.255387Z"},{"reviewer":"Cheryl Lowe","starRating":"FIVE","comment":"I love going here and seeing Dr. Nguyen and Erika. She is so very helpful and amazing!","updateTime":"2025-11-21T23:26:07.210570Z"},{"reviewer":"Rose L","starRating":"FIVE","comment":"Great service and friendly staff","updateTime":"2025-11-20T23:18:53.376603Z"},{"reviewer":"Steven Foster","starRating":"FIVE","comment":"Very professional staff and informative. Got me in right away and did not have to wait long but while I was waiting they kept me informed on how long it was going to be. Great work.","updateTime":"2025-11-13T01:20:16.276103Z"},{"reviewer":"Corey Basinger","starRating":"ONE","comment":"Terrible place. Paid $400 for glasses with \"HD\" upgrade that was told it was supposed to widen the bifocal side to side so you dont have to be straight on. Got the glasses and this is not the case. Then suddenly, nobody on the staff can understand what I am saying and want to check prescription. Either 1, they dont understand what high definition upgrade actually does and are not explaining it correctly or 2, they are deliberately ripping folks off. Either way, I'll go elsewhere from now on.","updateTime":"2025-11-08T20:36:23.960495Z"},{"reviewer":"Daniel Yi","starRating":"FIVE","comment":"Great staff!!","updateTime":"2025-11-06T19:32:13.493168Z"},{"reviewer":"sidney lemoyne","starRating":"FIVE","comment":"Excellent staff and services , I loved the place .","updateTime":"2025-10-31T18:27:08.454770Z"},{"reviewer":"John le","starRating":"FIVE","updateTime":"2025-10-30T01:53:32.435539Z"},{"reviewer":"Alan H","starRating":"ONE","updateTime":"2025-10-26T04:40:44.794089Z"},{"reviewer":"Juan Sosa","starRating":"FIVE","comment":"Dr. ONG provides quality care. Friendly customer service. Erica was helpful and kind. Quality lenses at fair prices.","updateTime":"2025-10-23T00:35:47.873719Z"},{"reviewer":"H. F.","starRating":"ONE","comment":"Worse place to go for glasses. Unskilled individuals work here.They snotty employees too.","updateTime":"2025-10-21T20:14:55.719743Z"},{"reviewer":"Clifford Obijuru","starRating":"FIVE","comment":"Excellent services impeccable.","updateTime":"2025-10-16T19:19:17.562286Z"},{"reviewer":"Jenny Nguyen Duong","starRating":"FIVE","comment":"Desiree was very nice and helpful with promotions","updateTime":"2025-10-14T22:05:24.840719Z"},{"reviewer":"Houston Shadow","starRating":"ONE","updateTime":"2025-10-10T22:29:27.885995Z"},{"reviewer":"Selek Midas","starRating":"ONE","comment":"I went to the doctor with a swollen and painful eye, so swollen I couldn't open it. The doctor said she needed to check my vision. I asked how I could do that if I couldn't open my eye. The doctor told me I had to. Despite trying, I couldn't. Finally, the doctor suggested I seek help elsewhere. I went to another ophthalmologist, who examined my eyelid and diagnosed me with pink eye. I was given antibiotics; the visit lasted five minutes.","updateTime":"2025-10-09T11:31:50.369177Z"}]