[{"reviewer":"Arthur Gutti","starRating":"ONE","comment":"First time I got here I arrived on time and they helped me 50 minutes after. Got here again 13 minutes late and the tattooed lady with glasses was very rude and scream at us with a bad attitude and told us she wanted to go home early. We went to Target instead, terrible customer service do not come to this place!","updateTime":"2025-05-21T15:38:43.254832Z"},{"reviewer":"jay mo","starRating":"FIVE","comment":"Great service","updateTime":"2025-05-18T21:10:47.860379Z"},{"reviewer":"D White","starRating":"FIVE","comment":"The Doctor and his staff were great, overall my experience was great even with picking out my glasses. Thank you.","updateTime":"2025-03-10T18:47:23.714435Z"},{"reviewer":"Evan Venner","starRating":"FIVE","comment":"Megan was amazingly helpful! First time I have had to get glasses and she walked me through the entire process!","updateTime":"2024-11-30T22:20:47.949686Z"},{"reviewer":"Shannon Spraglin","starRating":"FIVE","comment":"Excellent Customer Service!","updateTime":"2024-11-19T19:24:17.629592Z"},{"reviewer":"Sam Hancock","starRating":"FIVE","comment":"daisy is the best!!","updateTime":"2024-08-01T18:28:13.317908Z"},{"reviewer":"Shatela Harris","starRating":"FIVE","comment":"Went in today and was assisted by Caitlyn. Didn’t have to wait long and she was very attentive and helpful thru the whole process. She helped me pick out frames based on my preferences and made suggestions on my customizations based on my preferences and my insurance options. Very through and attentive to details while maintaining friendly conversation. Will be the only place I get my glasses needs from moving forward! Thanks Caitlyn","updateTime":"2024-07-31T19:13:29.630756Z"},{"reviewer":"Anna Huerta","starRating":"FIVE","comment":"My uncle broke his glasses and needed new ones. I was able to walk in with his outside prescription and order him a new pair very easily. Megan assisted us every step of the way, verifying his benefits, explaining our costs and answered all my questions clearly in a way I could understand. She is very smart and experienced, and attentive to every detail, including helping us figure the best placement for the bifocals. I was impressed by her foresight into a frustrating issue that we had with my uncle’s glasses for the past 3 years! Megan is so knowledgeable, friendly, helpful, and kind. I will definitely continue to come here again and again!","updateTime":"2024-06-04T21:39:22.664588Z"},{"reviewer":"Julie Murugen","starRating":"FIVE","comment":"Daisy was very professional and attentive. She patiently assisted in helping with frames and payment options. We were completely satisfied.","updateTime":"2024-04-29T16:11:18.091824Z"},{"reviewer":"Lala Lay","starRating":"FIVE","comment":"The ladies at the front desk were so sweet and informative. They gave me a lot of information and were clear about the prices and I didn’t feel judged for asking for cheaper options. They actually helped and gave me information on that as well. The doctor was very thorough and explained the health of my eyes and my prescription. Overall it was such a good experience and the service was amazing!","updateTime":"2023-12-29T22:35:03.946556Z"},{"reviewer":"Shai Honey","starRating":"ONE","comment":"Front desk lady needs to work on customer service and not taking personal calls on the clock. Apparently the doctor is used to liars! No customer service at all, doctor insinuated that I was lying too him and didnt want to answer any questions straight up. Not sure what got in their drawers today! Well never be back!","updateTime":"2023-11-28T17:40:26.997205Z"},{"reviewer":"Aaron H","starRating":"FIVE","comment":"Megan has great customer service 🔥 will be coming back","updateTime":"2023-05-15T17:13:01.464918Z"},{"reviewer":"ellen garcia","starRating":"FIVE","comment":"My fiancé and I came here on emergency same day exam plus lenses and walked us through everything, they squeezed us in last minute with a positive vibe and everything was done quick. Everyone here are the greatest, really care about their customers, thank you sooooo much!!!!","updateTime":"2023-04-27T17:33:43.244342Z"},{"reviewer":"Sherene Niblet","starRating":"FIVE","comment":"The 5 star is for Kaitlyn the district manager. I went here over 2 weeks ago and I had an issue with my glasses and frames. Kaitlyn has gone out of her way and the upper management to help me. I really appreciate their integrity and willingness to do all they can to make sure customer service is excellent. The care and dedication she has shown me has been beyond what I expected. I wish I would have had the chance to work with her personally in the beginning, but she was not available at the time. Anywho, I am pleased to meet her acquaintance and she is truly an honest and good person. She is extremely knowledgeable of the policy and products. She explained everything to me detail by detail. I hope that she gets all the BEST in life and may blessings come flowing to her because she truly deserves it! Thank you Mrs. Kaitlyn 🙏❤️","updateTime":"2023-04-21T16:31:49.993483Z"},{"reviewer":"Donnella Bernard","starRating":"FIVE","comment":"Excellent Customer Service . Dr. Nguyen has an awesome personality and easy to talk to..","updateTime":"2022-06-25T16:31:47.534837Z"},{"reviewer":"Jennifer Kinnear DC BCN","starRating":"FIVE","comment":"I came in with this horrible infection and the doctor took time to see me and recommended everything that I could do on my own in order to help out the healing process. Then prescribed antibiotics and it was gone within a couple days.","updateTime":"2022-05-02T17:41:43.502701Z"},{"reviewer":"Callie Stoker","starRating":"TWO","comment":"Office and desk workers were nice but eye Dr was curt, with a terrible bedside manner and chose to lecture and laugh at my autistic son rather than kindly explain. Zero stars. They also charge double to fit an eye with an astigmatism ($110) which is a ridiculous charge for contact fittings. Won’t be returning.","updateTime":"2022-03-19T06:09:01.934869Z"},{"reviewer":"Maria Pecina","starRating":"FIVE","comment":"Purchase my glasses and received them two week later. To found out a screw was missing so I took them back right away. One of the work told me they'd order another frame. But now it been three weeks that they haven't call.","updateTime":"2022-03-10T22:29:24.792041Z"},{"reviewer":"Sarah Ibarra","starRating":"FIVE","comment":"Haley was awesome, very professional and helped us with our needs. Highly recommend this place for some nice glasses 🤓","updateTime":"2022-02-19T17:19:54.821404Z"},{"reviewer":"Rufus Johnson","starRating":"FIVE","comment":"My wife and I were in pearl vision today and Meagan and courtney were just absolutely amazing. They were very knowledgeable and professional and courteous in our visitation so i would definitely recommend them for future reference.","updateTime":"2022-02-10T19:58:24.938298Z"},{"reviewer":"Garon Wallace","starRating":"FIVE","comment":"I've been wearing designer prescription glasses for many years but this was my 1st experience with Pearl Vision. Thanks to Courtney, this was by far my best experience in selecting the perfect pair of Gucci glasses. Thanks again Courtney!","updateTime":"2022-02-10T16:11:36.904877Z"},{"reviewer":"m gu","starRating":"FIVE","comment":"Ms.Liz was super helpful 👌","updateTime":"2022-02-08T23:23:36.599614Z"},{"reviewer":"Kristine Turner","starRating":"FIVE","comment":"Love this place!, but Only the Mesquite store employees. Hailey is the wonderful manager. Really like Megan, too. Those are my go-to gals for glasses. They really help you here. I am new to glasses, and they have helped me to learn a good bit about them, what and how to choose your specific ones, ect. A must is the anti reflective!! Otherwise, your eyes will not be nearly as happy. Great job!","updateTime":"2022-02-04T14:58:48.302474Z"},{"reviewer":"Dianna Morones","starRating":"FIVE","comment":"Fantastic service and friendly staff. Megan helped us find what we needed for my 90 yr old father.","updateTime":"2022-01-28T17:05:06.116074Z"},{"reviewer":"Sherry McGill","starRating":"FIVE","comment":"Liz was very helpful in picking my glasses.","updateTime":"2022-01-22T16:42:28.118669Z"},{"reviewer":"Espyy O","starRating":"FIVE","comment":"Good selection to choose from and nice ladies very helpful and was able to get me the best price possible!! Will recommend to family and friends","updateTime":"2022-01-19T21:09:58.004129Z"},{"reviewer":"Lety Dominguez","starRating":"FIVE","comment":"Great selection of glasses. Been going here 2 years now.","updateTime":"2022-01-15T17:48:45.152324Z"},{"reviewer":"Cathy Lambert","starRating":"FIVE","comment":"Very patient and helpful..","updateTime":"2022-01-08T18:20:06.435639Z"},{"reviewer":"Willa Willis","starRating":"FIVE","comment":"Rep. was very knowledgeable.","updateTime":"2022-01-07T16:25:49.436972Z"},{"reviewer":"Mahmoud Elbusaidy","starRating":"FIVE","updateTime":"2022-01-04T20:15:18.049276Z"},{"reviewer":"Daniel Aryeh","starRating":"FIVE","updateTime":"2022-01-03T19:46:42.945355Z"},{"reviewer":"Eliseo Mena","starRating":"FIVE","comment":"Great experience getting glasses and nice frames. Also great customer service","updateTime":"2021-12-29T22:29:31.561122Z"},{"reviewer":"Kiara Alford","starRating":"FOUR","updateTime":"2021-12-17T16:15:51.315718Z"},{"reviewer":"stephanie cedillo","starRating":"FIVE","comment":"Great customer service!!!!","updateTime":"2021-12-15T19:34:44.558245Z"},{"reviewer":"Z X","starRating":"FIVE","comment":"Megan gave us excellent customer service. She is very knowledgeable and friendly. There are many choices for glasses. This was the easiest experience I've had picking out glasses. I'm really picky with glasses.","updateTime":"2021-12-13T23:22:55.829161Z"},{"reviewer":"Gregory Robles","starRating":"FIVE","comment":"Great customer service very helpful staff Megan was very helpful with my 10 yr old","updateTime":"2021-12-13T23:21:49.005505Z"},{"reviewer":"Jajuan Penny","starRating":"FIVE","comment":"Country explained my coverages very well and was extremely patient as I decided on a frame. Every aspect of the process was clear and she made sure I understood all charges of my purchase. The store had a nice selection of mens frames and I left very satisfied with the service provided.","updateTime":"2021-12-08T23:48:44.717189Z"},{"reviewer":"kneva morris","starRating":"FIVE","comment":"Meagan was awesome, very helpful and detailed. Made the process very easy\n\nThanks so much","updateTime":"2021-11-29T17:32:08.792529Z"},{"reviewer":"Patricia Jackson-Harp","starRating":"FIVE","comment":"Liz was very helpful and knowledgeable. Great customers service.","updateTime":"2021-11-19T23:13:44.368777Z"},{"reviewer":"Tonjuneka Graham","starRating":"FIVE","comment":"Liz was so helpful and nice. She took her time with me while I search through so many glasses. She made sure I was comfortable with the choice of glasses I chose.","updateTime":"2021-11-11T18:37:06.020193Z"},{"reviewer":"Judy Harris","starRating":"FIVE","comment":"My husband and I came in to get our new glasses and had the pleasure of working with LIZ, such a patient and lovely young lady! We wish that there were more young people like her nowadays.","updateTime":"2021-11-07T01:13:16.663970Z"},{"reviewer":"Charlotte Clounch","starRating":"ONE","comment":"Very incompetent people. Tried three times to get my lenses right. Failed and refused to give me my money back.","updateTime":"2021-10-20T15:35:39.675420Z"},{"reviewer":"Lilliana Black","starRating":"FIVE","comment":"I love Pearle glasses I got my kid's glasses from here and just got 3 pairs\nLiz was so helpful in getting everything ready and guess what it was cheaper than Zennis no lie. Liz says to come in for Steals and Deals even if you don't have insurance they can get you in some stylish pairs. I'm truly grateful for their help","updateTime":"2021-10-04T15:33:40.961155Z"},{"reviewer":"Jatiquia Cash","starRating":"FIVE","updateTime":"2021-08-22T01:24:07.053341Z"},{"reviewer":"Blanca Maldonado","starRating":"ONE","comment":"The prices is very good, but the costumer service is really bad! Unprofessional people, I did my exam and the doctor was very professional and nice, but at the front desk they never answer the phone, and they supported call me after two day and see how I feels my contact and order if I am ok with it, no body called me, I called no body answer I don't recommend this site, it's my las time here","updateTime":"2021-04-19T18:22:10.070917Z"},{"reviewer":"Gaby Arredondo","starRating":"ONE","comment":"Not the best experience. Dr is nice and patient. Office staff not so much. I called to check the status of my contact lenses order just to find out they never processed it. It has been a week! Never did they hold themselves accountable for their mistake instead she made excuses. I’m very disappointed. Customer service is fundamental!","updateTime":"2021-04-06T20:36:23.503361Z"},{"reviewer":"Crystal Standing","starRating":"FIVE","comment":"They have helped my whole family. Always made us comfortable. I've had no issues and have nothing but good things to say","updateTime":"2021-01-16T18:17:12.800705Z"},{"reviewer":"Adalyss Muniz","starRating":"FIVE","comment":"I have been coming to this location for years. Mr. Nguyen and his staff are always friendly and professional. When I switched to contacts, everyone was extremely helpful in showing me how to put them on, how to properly take care of them, and when to order more. 10/10 recommend.","updateTime":"2020-11-10T19:35:52.111927Z"},{"reviewer":"Michelle Dietrich","starRating":"FIVE","comment":"Very nice staff! I get a little stupid when I go in for any kind of checkups... however they were super helpful and made me so comfortable that I didn't feel self conscious or anything! Would definitely go again!!","updateTime":"2020-10-24T02:51:46.497178Z"},{"reviewer":"Dawn Farmer","starRating":"ONE","comment":"I am so disappointed with this place. My family and I went in to purchase four sets of frames and glasses. We picked out our frames on a Saturday and they still hadn't processed them by the following Thursday. I understand that insurance delays happen. I understand that computer delays happen. The disappointing part is that staff promised to call us with updates. No one ever called. We never even got a quote! How do you run a business without following up with your customers when you say you will?\n\n*EDIT* For anyone that read the company response to my orignal comment, it's been a month and no one has called me or my husband... LOL","updateTime":"2020-10-21T00:30:01.060381Z"}]
