[{"reviewer":"Sandy D","starRating":"ONE","comment":"Had no help when I went to pick out frames. I did have my prescription with me. I got a brief rundown of what price range was where though. I'm used to someone helping to find some frames that I might like based on what I advise them I'm looking for. Been over 10 BUSINESS days (were supposed to be ready in 7-10 days) and I've heard nothing. Trying to call but no one is answering the phone.","updateTime":"2025-12-03T16:48:43.507783Z"},{"reviewer":"Wilson Gonzalez","starRating":"ONE","comment":"I wish I had better things to say about my visit but it's hard to be positive when I had to deal with a condition for 6 months longer than I should of because it wasn't caught during my visit.\n\nI spent the entirety of my appointment being talked at about AI by the doctor and was sent on my way with a prescription in hand and a promise to come by later that week to pick up a trial run of contacts that I could use.\n\nAfter two weeks of not hearing from anyone, I stopped by and was told by the receptionist that there was no record of my appointment and I was not in their system. The only proof that I had been there, was the paper prescription I had. They took my information to get me in their system and to get the trial contacts in and told me they would reach out once they came in. Once again, I never heard back.\n\nThose two interactions were enough to leave a sour taste in my mouth. It's only now that I started a new job with another eye insurance company that I had the ability to go to another office for a yearly check up that I was able to get matched with a doctor who focused on me as the patient and was able to diagnose me with Keratoconus and refer me to a specialist to get me on scleral lenses.\n\nOther reviews for this place seem positive and that may be their experience but the one thing I'm positive about is that I won't be returning to this practice of recommending it to anyone I know.","updateTime":"2025-11-29T21:51:34.601071Z"},{"reviewer":"Rob P (Knight)","starRating":"FIVE","comment":"The tech there went above and beyond to let me know about the products and what frame will work best for me and explained everything so thoroughly. Best experience I ever had thank you pearle vision!! And thank you tech!!","updateTime":"2025-11-11T19:51:27.091575Z"},{"reviewer":"Michelle Matie","starRating":"FIVE","comment":"Pearle Vision on East Beltline Road is the best eye care location in Dallas thanks to Dr. Benning. The quality of his care is outstanding. Justin, whom I assume helps manage the front desk and works with all the patients is extremely knowledgeable, kind and patient.\n\nI've seen Dr. Benning for years and never have I been disappointed with the results of my ever changing eyes. He gets the prescription right every time.\n\nLook no further, pun intended, if you're in the market to find a good vision and eye care clinic. Benning and his staff are the best!!","updateTime":"2025-04-16T20:11:13.351710Z"},{"reviewer":"Mohammad Jassim","starRating":"FIVE","comment":"Needed a new frame for my mom, Justin and Fang were super nice, super helpful and got me in and out with exactly what I needed","updateTime":"2025-02-21T20:28:05.619640Z"},{"reviewer":"Betty James","starRating":"FIVE","comment":"I first called the store and spoke to Elliott he was very knowledgeable and understandable I purchased the VSP insurance and took my prescription into the store well those glasses didn't work which had nothing to do with the store I went back to my doctor and got the right prescription went back in to see Elliott I'm now wearing my new glasses thanks to Elliott he's great and friendly. I will highly recommend Pearl in Richardson.\nBetty J","updateTime":"2024-07-07T22:00:45.497476Z"},{"reviewer":"Isam H","starRating":"FIVE","comment":"We have been going to this location for many years. We always liked Dr. Benning, but not the previous staff. The new staff is great. Very friendly and helpful!!","updateTime":"2024-06-27T22:02:23.483274Z"},{"reviewer":"Stacie Cook","starRating":"FIVE","updateTime":"2024-03-09T10:38:13.710683Z"},{"reviewer":"Cynthia Schmidt","starRating":"FIVE","comment":"I recently purchased lenses for my everyday frames and my sunglasses frames. I had a great experience with Eddie. He explained every detail of how to care for my new lenses and reshaped them into my frames with great care.","updateTime":"2023-06-18T23:41:04.958486Z"},{"reviewer":"Bobby Gardner","starRating":"FIVE","comment":"Eddy was a huge help and very polite and professional! Will most definitely return to this location!","updateTime":"2023-03-06T20:41:52.498087Z"},{"reviewer":"Jerad Boggs","starRating":"FIVE","comment":"Today was my second time seeing Dr. Benning and purchasing prescription glasses from the optical store. Dr. Benning is excellent and not only does the exam, but explains what is going on and how your vision changes over time. As an interesting aside, he also was able to tell my ancestry by examining my eyes. Pretty neat. Eddy at the optical store is absolutely amazing! He took the time to explain all the options available for both my regular glasses and prescription sunglasses. He is extremely personable and was a delight to work with. He even adjusted my current frames for me so they fit properly again. I highly recommend Dr. Benning and Eddy for eye exams and prescription glasses.","updateTime":"2023-03-04T20:29:29.107110Z"},{"reviewer":"Ernesto Mendoza","starRating":"FIVE","comment":"Eddie is the man! I read the reviews first before giving this place a chance, and let me just say, the hype is real! Come see for yourself, ask for Eddie, he’ll take care of you!!!","updateTime":"2023-03-02T21:12:57.447787Z"},{"reviewer":"Familia Mtz","starRating":"FIVE","comment":"I had such a good experience working with the manager Eddie, he asked all the right questions, was very patient laying out all options, with exceptional product knowledge! Felt super confident with my purchase, I loved my glasses!!","updateTime":"2023-03-02T20:55:51.753054Z"},{"reviewer":"Monica Ventura","starRating":"FIVE","comment":"Eddie from Pearle Vision is hands down the best person around! I definitely followed him the the McKinney location because of how professional, patient, helpful and respectful he is. His customer service skills are out of this world! He really makes buying glasses a fun and non-stressful experience. He is always smiling which is refreshing because you do not see that everywhere you go. I always recommend family and friends to this Pearle Vision because he is THAT amazing!","updateTime":"2023-03-02T20:51:18.280391Z"},{"reviewer":"Anthony Robinson","starRating":"FIVE","comment":"I couldn’t say enough good things about this location: I have been going to pearl vision for 15 years. This location was by far the best experience I’ve ever had at any pearl vision, and I’ve gone to three locations in three different states over the years. Dr James Benning was super pleasant and Eddie got me set up with my order and was equally pleasant. I’m honestly looking forward to going to back for my next appointment.","updateTime":"2023-02-18T01:46:09.134925Z"},{"reviewer":"Sharon Stout","starRating":"FIVE","comment":"My appointment with Dr. Benning was thorough and quick. My updated prescription allows me to see much better! In the store, Eddie was so helpful. I got frames that I love at a reasonable price. Eddie adjusted them perfectly, and my glasses from a different company no longer slip and fall off my face! Eddie was kind, efficient, and professional. Great job!","updateTime":"2023-02-04T15:09:50.524538Z"},{"reviewer":"Sharon Stout","starRating":"FIVE","comment":"My appointment with Dr. Benning was quick and on time! My updated prescription has helped me see much better. Eddie, who manages the store, was fantastic. He helped me pick out a fabulous set of frames, and when they came in, he adjusted them for me. I love my new glasses because they are fashionable, fit well, and have improved my vision! Thank you!","updateTime":"2023-01-31T16:59:50.413306Z"},{"reviewer":"Ahnika Abraham","starRating":"FIVE","comment":"Eddie is very informative and helpful! He makes sure you’re taken care of, and the experience is personalized!","updateTime":"2023-01-28T20:14:21.007639Z"},{"reviewer":"Antione Edwards","starRating":"FIVE","comment":"Love this pearl vision staff friendly and very helpful and professional Eddie is a amazing person to deal with that Eddie with the purchase of my new Prada eyeglasses","updateTime":"2023-01-25T00:53:17.838401Z"},{"reviewer":"Kelbi hall","starRating":"FIVE","comment":"I came for glasses and found what I wanted easily with the help of the manager Eddie. The whole experience was quick and seamless!","updateTime":"2023-01-06T22:53:49.340295Z"},{"reviewer":"jas f","starRating":"FIVE","comment":"Great doc great service","updateTime":"2023-01-03T20:22:09.345269Z"},{"reviewer":"Susan Cornett","starRating":"FIVE","comment":"I had excellent service at this Pearl Vision. There is a wide selection of frames and the service I received was outstanding.","updateTime":"2022-12-16T18:47:46.786391Z"},{"reviewer":"Arman khan","starRating":"FIVE","comment":"Best experience I have had so far when it comes to getting a new prescription. Eddie is extremely knowledgable when it comes to lens technology. He made the buying process very streamlined, and simple. He did not try to sell me on options I did not need. Any question I had regarding new technology, he took the time out to explain thoroughly. Overall great experience, and will be referring friends to this Pearle Vision location. Do not think twice! Come in and get your glasses made by Eddie, and you will not regret it. He will provide you with all the information needed, and will breakdown the complicated process in a simple manner. Had a great conversation while my glasses were made. 10/10 customer experience. More places need to have this level of customer service. It was a great experience!","updateTime":"2022-11-15T19:20:04.310552Z"},{"reviewer":"Gail Horne","starRating":"FIVE","comment":"Great customer service w/new manager Eddie!\nDr. Benning, as always, is wonderful & has been my doc for nearly 40 years.","updateTime":"2022-11-12T22:33:01.467389Z"},{"reviewer":"Chloe Denison","starRating":"TWO","comment":"Their hours are 10-6pm. Showed up at 5:55 just to pick up my glasses I’ve been waiting almost 3 full weeks for and they had already left and locked up.","updateTime":"2022-10-27T23:00:50.661942Z"},{"reviewer":"Yesenia Navarro","starRating":"FIVE","comment":"Really nice and helpful staff. I was able to get 2 pairs for a good price and the eye doctor was really nice and helpful. Thank you!!","updateTime":"2022-10-15T16:23:00.649786Z"},{"reviewer":"Praveen Kumar","starRating":"FIVE","comment":"The service is really great! 😊","updateTime":"2022-10-03T02:05:43.012727Z"},{"reviewer":"Kimberly Lawler","starRating":"FIVE","comment":"Dr. Benning has been our family optometrist for ten years now and he is very good, but we had stopped going here more recently due to the poor service and rudeness of the prior store manager. However, the new manager Eddie is extremely nice and helpful! I thought I could get a better deal ordering glasses online, but ended up returning here after that experience didn't work out, and felt much better about my glasses purchase after working with Eddie. My new glasses arrived after just 3 days and are perfect. Happy to recommend!","updateTime":"2022-09-27T17:48:15.590605Z"},{"reviewer":"Daniela Portale","starRating":"FIVE","comment":"(Translated by Google) It was my first time buying glasses, and Eddie explained everything very clearly and gave me the best service. 100% recommended! I left with two pairs of glasses.\n\n(Original)\nFue mi primera vez comprando lentes, y eddie me explico todo muy claro y me dio el mejor servicio, 100% recomendado! Salí con dos pares de lentes 👓","updateTime":"2022-09-10T17:57:09.784009Z"},{"reviewer":"Liz George","starRating":"FIVE","comment":"Dr. Benning and Eddie were fantastic! Both completely thorough, friendly and helpful. I wanted to keep my frames and replace the old lenses with a new prescription. Just picked them up and my new lenses are perfect. Eddie made sure that I was just without my glasses for only a day and I would highly recommend this office. My husband is also a patient and had the same great experIence. We have both discussed that it was the most thorough eye exam we have both ever had and Eddie’s customer service was top notch!","updateTime":"2022-09-10T17:16:04.825370Z"},{"reviewer":"Donna Johnson","starRating":"ONE","comment":"New management here, but the optometrist is still Dr. Benning. He is friendly, but late for appointments. He works at another location, and scheduling an eye exam with him is just a goal. A 12:30 appointment becomes a 12:50, then 1:00.... I have walked out three times rather than wait again, and I'm done. After 20+ years as a customer at this Richardson location, I can no longer recommend it.","updateTime":"2022-09-09T17:10:49.782781Z"},{"reviewer":"Elvis Presley","starRating":"ONE","comment":"Extremely disappointed with this location. First off, there was an extremely rude lady that just ignores you when you have questions. Then my glasses took about a month to get here just to find out it was the incorrect prescription. The refund process was extremely slow and I kept getting the turnaround. Please avoid this area!!!","updateTime":"2022-08-25T20:47:48.753272Z"},{"reviewer":"Roman Gallegos","starRating":"ONE","comment":"Terrible experience all around. My prescription was wrong, the lady at the front was rude in both occasions I ran into her, one time even ignoring me when I tried talking to her. They close their doors 5min before the time they are supposed to close. Please go elsewhere if you want to save yourself the headache and the multiple visits trying to fix things.","updateTime":"2022-08-25T20:03:23.880910Z"},{"reviewer":"Tammy Cass","starRating":"FIVE","comment":"I went in to get glasses for the first time in years. Eddie went way above and way beyond to make my experience a complete joy. He brought out as many frames as I wanted to make sure I got exactly what I loved. I can't say enough about how amazing our service and experience was. Thank you Eddie and I can't wait for my glasses!!","updateTime":"2022-08-11T21:47:21.281642Z"},{"reviewer":"Faisal Talha","starRating":"FIVE","comment":"The new management has been helpful, precious people working there usedto be horrible like as if they don’t like what they do. The new staff help and assist","updateTime":"2022-07-28T04:08:24.276977Z"},{"reviewer":"Anu P","starRating":"FIVE","comment":"Eddie was very informative and helpful! I went to multiple eye doctor offices to get my glasses fixed but he was the only one able to fix them. I have a very high prescription and he was able to explain to me the type of frames best for my high prescriptions. Nobody has every showed me this at any other location in the many years I have had a high prescription. I will be coming back.","updateTime":"2022-07-23T17:06:12.370710Z"},{"reviewer":"Paul Gentry","starRating":"FIVE","comment":"Eddie the Manager was cool and very helpful. He fixed my frames for free, even though I purchased them elsewhere.","updateTime":"2022-07-11T20:22:48.427486Z"},{"reviewer":"Pat Dyer","starRating":"FIVE","comment":"Dr Benning and Eddie are a great team . Best experience I’ve had getting new glasses","updateTime":"2022-07-04T17:48:39.163184Z"},{"reviewer":"Nickie S","starRating":"THREE","comment":"Since switching owners in January of this year, the staff have been doing a good job in making us current customers feel valued. My glasses were ordered back in December 2021 under the old management. Glasses were discovered to have issues with the coating of the lenses. New owners were able to resolve the issue at no cost. A few times I have arrived after 10am, and there was no one available. Some customers were waiting to see if store was opened, I would like to see you hire more staff to accommodate the business hours that you display on the door. Other than that, I look forward to visiting again with future purchases.","updateTime":"2022-07-04T17:26:59.174184Z"},{"reviewer":"Dennis Guerra","starRating":"FIVE","comment":"great place when to get my Glasses and there wsa only one person Eddie his customer service was great and professional and kind this is the place you need to go for your glasses","updateTime":"2022-06-25T21:42:49.217904Z"},{"reviewer":"Tyson Charlson","starRating":"FIVE","comment":"Great customer service! I received my Ray-Bans a lot sooner than estimated. Looking forward to purchasing prescription sunglasses in the near future.","updateTime":"2022-06-15T14:45:59.026331Z"},{"reviewer":"Felicia Nix","starRating":"FIVE","comment":"Eddie and the staff were great. Knowledgeable and didn’t try to pressure you into all the unnecessary upgrades. The selection of glasses was large so you have plenty to choose from.","updateTime":"2022-06-09T21:06:35.851588Z"},{"reviewer":"arline chavira","starRating":"FIVE","comment":"Eddie is fantastic, very knowledgeable, friendly and professional! Will be coming back next year! Highly recommend!!","updateTime":"2022-06-08T20:51:38.666661Z"},{"reviewer":"Joseph Aleman","starRating":"FIVE","comment":"Dr Benning and Eddie exceeded our expectations by miles. Highly recommended!","updateTime":"2022-06-05T22:29:38.119082Z"},{"reviewer":"Joan Cody","starRating":"FIVE","updateTime":"2022-06-02T23:08:36.962529Z"},{"reviewer":"Jimmy Jensen","starRating":"FIVE","comment":"Dr. Benning is the best optometrist ever. So knowledgable, helpful, personable and kind. Eddie is an absolute joy at Pearle and a very welcome addition to the location!","updateTime":"2022-06-02T07:57:08.377636Z"},{"reviewer":"Angie Jensen","starRating":"FIVE","comment":"What a pleasant surprise to meet the new manager, Eddie! He is a 'breath of fresh air' and I enjoyed his friendliness, helpfulness and professionalism. I have been using Dr. Benning for many years, and he is great. Thank you for the great experience today.","updateTime":"2022-06-02T01:38:22.766420Z"},{"reviewer":"Skye Vang","starRating":"FOUR","comment":"Great experience! Eddie was a big help and knowledgeable when it comes to choosing my frame. Would recommend to those looking for prescription glasses.","updateTime":"2022-06-02T00:01:57.131713Z"},{"reviewer":"Taylor Pham","starRating":"FIVE","comment":"Love this place, nice selections and a really welcoming atmosphere. Ask for Eddie, very professional and friendly! Highly recommend!","updateTime":"2022-06-01T20:56:17.593008Z"},{"reviewer":"Valeria Ramirez","starRating":"FIVE","updateTime":"2022-05-28T20:57:29.563669Z"}]
