[{"reviewer":"Margaret Kaiman","starRating":"FIVE","comment":"I started seeing Dr. Robie when he was at Chesterfield Towne Center & I had just turned 18. I will be 45 next month & I have lived in other states and came back to Virginia for Dr. Robie. He is honest, funny, intelligent & been the best doctor I have ever had. He is the only one I trust with my eyes & next year my son will start seeing him as well.","updateTime":"2025-12-02T13:28:50.064472Z"},{"reviewer":"Jennifer","starRating":"FIVE","comment":"My siblings had a wonderful experience. The staff and doctor are warm and inviting. My siblings and I will definitely return! 😊","updateTime":"2025-11-08T00:43:05.730146Z"},{"reviewer":"joel redd","starRating":"ONE","comment":"Dr Robinson is great but his staff sucks! They changed my appointment and when I show up I don't have one and can't be seen, I'm sorry I'm not playing games with you!","updateTime":"2025-02-19T19:38:00.229152Z"},{"reviewer":"dean s","starRating":"FIVE","comment":"Dr. Robinson provides exceptional care to his patients and the office staff is very helpful and responsive. I have received excellent care from them for thirty six years!\n\nNovember 2024 - Excellent service provided by Dr. Robinson and staff. Professional, friendly, explained things and answered my questions, and prompt. Excellent service from Pearle Vision staff on ordering my contact lenses.","updateTime":"2024-12-03T23:33:17.195960Z"},{"reviewer":"Erin Reynolds","starRating":"FIVE","comment":"Have been seeing Dr.Robie and his crew since I was 16 & he is the best at getting my vision correct. I've had to try other places due to insurance but the prescription is never correct so now I just pay out of pocket to get it done right. Truly great people","updateTime":"2024-07-20T15:20:15.925988Z"},{"reviewer":"Nick Loverde","starRating":"FIVE","comment":"I don’t know how this place doesn’t have higher reviews!! It took a while for my fiancé to get her glasses in because her lenses were on back order (no fault of theirs!!). Because it took so long, they shipped them to our home at their cost. Today, my toddler broke her glasses. They took care of it on the spot…while they let my eldest look at their sunglasses and play. They even fixed her “back up” pair (that she didn’t purchase there) while she was there. Top notch. Highly recommend","updateTime":"2024-06-03T22:36:02.346289Z"},{"reviewer":"Finn Merrtons","starRating":"FIVE","updateTime":"2024-03-28T10:39:52.974019Z"},{"reviewer":"sam Roper","starRating":"FIVE","comment":"Always great with Dr. Robinson and his staff.","updateTime":"2024-01-10T19:43:30.400459Z"},{"reviewer":"kelly","starRating":"FIVE","comment":"Dr. Nathan is a lifesaver. I took my 18yr old daughter there to update her prescription. Thank god he noticed that my daughter had holes in the retina and referred us to the specialist. My daughter had to have laser surgery to prevent possible retina detachment. She could of lost her vision. We are so thankful for Dr Nathan.","updateTime":"2023-08-21T21:11:02.529556Z"},{"reviewer":"Olufemi Olutunmbi","starRating":"FIVE","comment":"Good services!","updateTime":"2023-07-27T22:22:47.414365Z"},{"reviewer":"Ranjdar Hasan (Ron Hasan)","starRating":"FIVE","comment":"Traveled from Roanoke for work. Needed contacts in a pinch as I forgot my supply three hours away. Dorothy represented Pearl Vision well today and was my hero without a cape. I hope the big man upstairs answers her prayers as quickly and smoothly as Dorothy has done for me this morning. Please her a raise or two weeks of paid time off.","updateTime":"2023-05-16T13:34:03.991894Z"},{"reviewer":"Tom Atkinson","starRating":"FIVE","comment":"I have been going to Dr. Robertson for years as he was recommended highly by several friends. He along with everyone in his practice are great!\n\nI have not used the services of the Pearl Vision store.","updateTime":"2022-11-29T20:27:59.950674Z"},{"reviewer":"D Rowell","starRating":"ONE","comment":"On 9-28-2022, I took my grandson for his first visit to this location at 6721 Lake Harbour Dr\nMidlothian, Va. 23112\nThe Eye Doctor Dr Robinson was the best ever!!\nI even decided I wanted to use him in the future also.\nThen I went up front to the Pearl Vision franchise .\nThe woman that was there \"Nicki\" acted as though she could care less about waiting on us. See grabbed a case of glasses out and said pick one..She didn't measure his face, or his nose, etc. Then she put a portable machine up to his face to get his (PD) Pupil Distance.I read on the machine it said 63.5 for the PD distance.. I asked Nicki three times what the PD reading was? She finally came back and said it was 62.5.\nI then mentioned the machine said 63.5, and she said no it's 62.5.\nI gave her my Phone number to call when the glasses come in.\nI called Pearl Vision yesterday to ask about the glasses. I was told by Dorothy that they had come in that morning, they tried to call me and the number had been disconnected. I asked her what number she called and it was a totally false number, that I'd never heard of. I gave her my correct number and she corrected it.\nI went to pick up the glasses today.\nDorthy was working the counter and gave me the glasses.\nTo double check, I asked Dorthy what the PD was on the glasses. (Since I had seen 63.5 and Nicki had said 62.5)\nFirst Dorthy told me she didn't know that the people that manufactured the glasses only would know.\nThen I explained to her the two different numbers...\nShe then looked at it again and said the correct PD on the manufactured glasses was 63.5..\nThat's when I politely stated asking questions... Dorthy informed me Nicki was there and I asked Nicki why she lied to me about the PD number even after I told her I saw it, and why she Put my phone number down totally different so I couldn't be contacted when the glasses come in? I don't know their woman Nicki, and had never done anything to her...\nDid I not look like her? Was it the fact that I am white I asked her nicely.\nWhy would she just down right like to me, and try to cause me problems getting my grandsons glasses?\nI complained to Dorthy, but she was very protective, and un apologetic about Nicki.\nNow after the fact I have read this locations reviews that are terrible for customer service.\nI will be going elsewhere to order glasses in the future.\nD. R.","updateTime":"2022-10-12T20:38:39.932562Z"},{"reviewer":"Scooter Fowler","starRating":"ONE","comment":"Neither employee was even the slightest bit interested in helping us...\nGo somewhere else !!!","updateTime":"2022-04-11T15:58:38.416347Z"},{"reviewer":"Pamela Wheeler","starRating":"ONE","comment":"Please beware this of establishment it has horrible customer service .The associate helping the customers lack Insurance knowledge , without offering current store specials . She lacks the proper attitude to efficiently help the customer. The poor attitude was consistent in the afternoon and weeks later early in the morning . Simply behaves like she doesn’t want to be there, unaware of micro aggressions that can be felt. It unfortunate for the eye care professionals there to have this person in their store front. If you want to a pleasurable experience please go someplace else, research reviews first sometimes you’ll find that the service matches what is reflected online .\nThe one star is for the poor store hours only.","updateTime":"2021-01-13T16:06:19.103118Z"},{"reviewer":"Byron Burger","starRating":"ONE","comment":"Was told I can only pick up my glasses Tuesday through Thursday 9am to 1:30pm. No weekend hours or after 5pm.","updateTime":"2020-09-21T16:19:09.849961Z"},{"reviewer":"RJT 2030","starRating":"ONE","comment":"Horrible hours currently. Sorry but will go somewhere else","updateTime":"2020-08-31T19:54:07.972891Z"},{"reviewer":"Taylor Goebel","starRating":"ONE","comment":"they close hours earlier than they say they will and i cant ever get them to answer the phone. terrible customer service. the eye doctor is great but business itself is horrible at customer service.","updateTime":"2020-02-07T21:40:33.043707Z"},{"reviewer":"Scott Davis","starRating":"ONE","comment":"The Eye Dr was great. The Peale Vision store was very poorly run ! It toke 6 visits for me to get my daughter's glasses. Even on the last visit they wanted another $80 because they\"forgot\" to charge for them correctly. The staff was very unhelpful. I made the mistake of coming back to the store once 15min's before closing and they would not help me I had to come back.","updateTime":"2019-06-14T18:45:58.455116Z"},{"reviewer":"Katie Comstock","starRating":"ONE","comment":"Such bad customer service. I had an appointment for 3 weeks. They called the night before at 7 Pm to change my appt from 8 to 10 am because they were opening at 9. My appointment was the first appointment in the morning so if they were to reschedule it should have been for 9 not 10. I told them I was unable to come at 10 since I had another appointment at 10 for my son 45 minutes away. They refused to even try to get me an appointment for the next two days. I would never go back this place. Horrible!!!!!","updateTime":"2019-02-20T23:04:56.094196Z"},{"reviewer":"rooterman13","starRating":"FIVE","comment":"Great customer service. Will definitely recommend to all of my friends and family","updateTime":"2018-07-28T21:27:58.003Z"},{"reviewer":"Kyle","starRating":"ONE","comment":"Don't expect your glasses by their timeline. No weekend hours.","updateTime":"2018-02-03T14:13:46.190Z"},{"reviewer":"Travis Kriebel","starRating":"FIVE","updateTime":"2017-05-09T19:20:59.622Z"},{"reviewer":"Stephen Bryant","starRating":"FIVE","updateTime":"2016-09-05T21:58:51.742Z"},{"reviewer":"Aaron Vaughan","starRating":"FIVE","comment":"Dr Robinson was awesome!","updateTime":"2016-03-08T04:27:31.827Z"},{"reviewer":"Victoria Serenity","starRating":"FIVE","comment":"Dr. Robbie! Is pretty freaking awesome and I thank God for his kindness and the kindness of his staff.","updateTime":"2016-02-25T20:22:06.666Z"},{"reviewer":"Bridget Hengle","starRating":"FIVE","comment":"Dr Robinson and Jessica were welcoming and made you feel at home! Great group to work with and once I received my RX I was fitted for my new glasses and the ladies were so helpful and broke down the cost in two ways (one with my eye insurance discount and other with the special they were running at the time). I would recommend them to anyone needing a vision exam or looking to get new lenses.","updateTime":"2016-01-04T21:43:50.075Z"}]
