[{"reviewer":"renee riddlick","starRating":"FIVE","updateTime":"2025-12-03T21:23:50.522502Z"},{"reviewer":"Karen Venn","starRating":"FIVE","comment":"I've been coming here for many years and am always satisfied. Very friendly and helpful staff.","updateTime":"2025-11-25T19:53:03.798599Z"},{"reviewer":"Henry Wilcox","starRating":"FIVE","comment":"Friendly and knowledgeable staff. My glasses order arrived sooner than expected. My overall experience exceeded expectations!","updateTime":"2025-10-09T13:09:26.413572Z"},{"reviewer":"Leola Reed","starRating":"FIVE","comment":"My is alright but my wife have to do her's all over it is well","updateTime":"2025-09-08T22:28:25.066783Z"},{"reviewer":"Melody Wolf","starRating":"FIVE","comment":"Let me just say this was my first big girl pair of glasses and Robert was amazing efficient and knowledgeable glad I came there today. Side note Robert mentioned his 25 years of service well it shows thank.you again!!!","updateTime":"2025-09-03T22:14:16.467565Z"},{"reviewer":"Kenesha","starRating":"FIVE","comment":"🥰🥰🥰","updateTime":"2025-09-03T16:03:58.082563Z"},{"reviewer":"Joe Riddick","starRating":"FIVE","updateTime":"2025-08-21T22:52:30.341939Z"},{"reviewer":"Ann","starRating":"FIVE","comment":"The experience was great from the front desk to ordering my glasses. I did not feel rushed or ignored. Everyone listened to my concerns and answered all my questions. I felt comfortable about my first experience here. I recommended to my son.","updateTime":"2025-08-18T01:00:48.564923Z"},{"reviewer":"Jakiyah Moyler","starRating":"FIVE","comment":"Went in today with my Mom to update my prescription. When we went in we were warmly greeted by Leanne! Then once it was our turn, Robert did an excellent job making the process go by smoothly! Truly a nice experience, the people who worked with us today were wonderful!\n\nEdit 08/16/25: Called to check on the status of my glasses and spoke to Shelly who was very pleasant and told me my glasses were ready for pick-up. Went in with my Mom to pick them up and Shelly was just as pleasant as she was on the phone, she made sure my glasses fit perfectly! Overall the pick-up process went through smoothly thanks to Shelly!","updateTime":"2025-08-16T15:17:16.729190Z"},{"reviewer":"Rhonda Williams","starRating":"THREE","comment":"My family used to go here but now they're only open 2 days a week so we can't use them anymore. This really stinks! Add days or keep losing patients!","updateTime":"2025-08-14T14:08:17.645726Z"},{"reviewer":"Denny Casillas","starRating":"FIVE","comment":"Gigi F. provided me excellent customer service. She explained the RayBan Meta prescription sunglasses. SOLD! Keep up the great work!","updateTime":"2025-08-12T18:28:22.372377Z"},{"reviewer":"David Price","starRating":"FOUR","comment":"I would give five star but you have to get better frames for an up tempo person like me.as well the meta frames are ok.the staff are great. Take time with you. Great.","updateTime":"2025-08-10T22:56:33.647443Z"},{"reviewer":"Nena Marquez","starRating":"FIVE","comment":"One of the lady that helps me that day is outstanding customer service. She is very pleasant and helpful and offer to solve my other glasses problem. She is great and solve my problem.","updateTime":"2025-08-09T06:58:42.264162Z"},{"reviewer":"Lawrence","starRating":"FIVE","comment":"I resend my previous review about Pearle vision what and exceptional job done on my new glasses thank you to all involved I recommend Pearle vision at wards corner to friends and family thank you","updateTime":"2025-08-09T01:59:39.889797Z"},{"reviewer":"Escando1","starRating":"FIVE","comment":"Professional and Blessed! Oh FYI, the public bathroom is literally next door (Google it☺️maybe 6 to 8 feet away - 'Chipotle')...","updateTime":"2025-07-30T18:59:37.225125Z"},{"reviewer":"George Ceremuga","starRating":"FIVE","comment":"Leah and Cindy gave me outstanding customer service in repairing my eyeglasses. They were exceptional in their friendliness and technical abilities. I highly recommend Pearle Vision Norfolk at the Nex.","updateTime":"2025-06-20T18:48:51.942392Z"},{"reviewer":"Brett Coe","starRating":"FIVE","comment":"Ms Shelly has Always been very supportive and professional every year I come to get my glasses!!! Job well done 👊🏾","updateTime":"2025-06-18T20:46:21.865914Z"},{"reviewer":"Joanne Powell","starRating":"FIVE","comment":"Robert was a big help","updateTime":"2025-06-16T18:38:58.689236Z"},{"reviewer":"Patrice Drewitt","starRating":"FIVE","comment":"Love my glasses and pearl vision for having them","updateTime":"2025-05-06T18:29:33.734441Z"},{"reviewer":"Tiesha Zaragoza","starRating":"ONE","comment":"Horrible customer service no public restrooms for customers. I left work early to attend an appointment at this location. I got there and asked to use the restroom. I was informed the restroom is on the other side where you purchase glasses. I told the young lady I will hold it since I knew I was going over there next to purchase glasses. I went over to the other side picked out the glasses immediately because I knew what I wanted. I asked to use the restroom I was told there is no public restrooms for me to use. I couldn't believe it, I was in disbelief. I told him he needed to hurry up. I could no longer wait so I proceeded to chipotle to use a restroom. I was spending $270 with pearle vision but had to go next door to use the restroom for free. I used the restroom and came back to finish my purchase. I wish I never continued with purchase. This was bad business practice. It made me think did the segregation started I thought it was illegal. Make sure the elderly dont go here no restroom for them or was it just for me.....","updateTime":"2025-04-22T13:07:51.144776Z"},{"reviewer":"John Crane","starRating":"FIVE","comment":"Excellent glasses and excellent customer service. Very pleased, thank you.\nFollow up a couple months later: lens popped out and PV fixed it perfect. Very pleasant experience.","updateTime":"2025-04-09T16:01:01.213701Z"},{"reviewer":"Elaine Greywalker","starRating":"FIVE","comment":"I asked for accurate lenses and that is what I got. Extra measurements were taken. The glasses I received are excellent, fit well, and are made to fit the way I see things.","updateTime":"2025-04-08T19:39:29.257923Z"},{"reviewer":"Patricia Dunn","starRating":"FIVE","comment":"You can’t beat the unhurried personalized service from Shelly and the rest of the Pearle Vision staff. The glasses that Shelly picks out for style and color produce many compliments from my friends.","updateTime":"2025-04-07T21:42:38.342598Z"},{"reviewer":"Alveta Holliman","starRating":"FIVE","comment":"Love my glasses and the prices 🤗","updateTime":"2025-03-05T00:39:02.491739Z"},{"reviewer":"Tori Schick","starRating":"FIVE","comment":"Shelly is fantastic, I got glasses from her 10 years ago & SHE was the reason I came back! Robert and the others working in the Wards Corner location make a great team. Shelly makes it her personal mission to ensure customers get the best fit & style . I couldn't be happier with my new glasses!!!","updateTime":"2025-03-04T19:24:28.385355Z"},{"reviewer":"Diana Henzel","starRating":"FIVE","comment":"Great customer service. Conveniently located.","updateTime":"2025-03-03T22:22:45.810166Z"},{"reviewer":"Malik Brown","starRating":"FIVE","comment":"Shelly great promote her to GM !!!! Always happy informative","updateTime":"2025-03-03T21:50:57.034168Z"},{"reviewer":"Amber","starRating":"FIVE","comment":"Robert is super sweet and made sure that I was comfortable and happy with my experience and new & old glasses!","updateTime":"2025-02-21T16:36:30.759972Z"},{"reviewer":"sharon jackson","starRating":"FIVE","comment":"Glasses are great! Service was fantastic. Thank you very much, Will definitely recommend to others.","updateTime":"2025-02-06T21:43:41.523195Z"},{"reviewer":"Weber Staggs","starRating":"FIVE","comment":"Excellent service\n\nMy glasses broke and the people working there were excellent help. They made sure my glasses were wearable, they recommended me an eye doctor to go to to get my new prescription, and their policy covered my glasses cost. I would recommend Peal Vision to everyone.","updateTime":"2024-12-24T17:39:23.995909Z"},{"reviewer":"Lisa Miller","starRating":"FIVE","comment":"When needing glasses, I think of Pearl Vision and Robert. He has such patience and is always so kind just what you need when trying glasses on.","updateTime":"2024-12-11T12:19:26.805208Z"},{"reviewer":"Zachary Washburn","starRating":"ONE","comment":"My wife went here about a year ago, was berated by the elderly female eye doctor for her weight, and was informed that she had no vision issues although complaining of headaches and nighttime stigmatism. Now, she went to a new optical place and was informed that she did indeed need glasses. The glasses have helped her quality of life so much, so this place should remove the older female doctor who focuses on weight versus her job. While it is understandable that weight can contribute to eye issues, the doctor should consider all factors while dealing with patients. This particular doctor should also have a better bedside manner, as in the end, this is a business with customer service requirements.","updateTime":"2024-12-01T21:07:36.455843Z"},{"reviewer":"Isaac Wilson","starRating":"FIVE","comment":"I commend the Pearl Staff on a job well done !\nKeep doing what you'll are doing !","updateTime":"2024-10-29T01:18:23.385481Z"},{"reviewer":"Rebekah Williams","starRating":"FIVE","comment":"The glasses came out perfect! I would strongly recommend this location because the workers there are very professional and kind","updateTime":"2024-10-22T20:40:09.665822Z"},{"reviewer":"Itzme","starRating":"FIVE","updateTime":"2024-09-28T00:45:28.138459Z"},{"reviewer":"Kathy Thompson","starRating":"FIVE","comment":"Very helpful, professional and personable. Listened to my preferences and took the time to help me find just the right glasses, meticulously ensuring the fit. Many vision stores closer to home, but this Pearl Vision is worth the drive.","updateTime":"2024-09-24T07:55:37.835556Z"},{"reviewer":"Mary Starks","starRating":"FIVE","updateTime":"2024-09-18T14:03:14.197130Z"},{"reviewer":"Roberto Garcia","starRating":"FIVE","comment":"Best. Place. Good service","updateTime":"2024-08-21T14:45:57.954158Z"},{"reviewer":"rynae44","starRating":"FIVE","comment":"Robert was excellent!","updateTime":"2024-07-22T20:35:52.040669Z"},{"reviewer":"Herbert King","starRating":"FIVE","comment":"If you want great service for purchasing glasses, this is the place to go first class!","updateTime":"2024-06-25T14:38:37.857918Z"},{"reviewer":"Mathew Freeman","starRating":"FIVE","comment":"The staff was outstanding when picking out glasses for my 6 year old son. They did a great job adjusting and teaching him how to use/store them as well.\nLinda and Robert were great. We will be back for years to come!","updateTime":"2024-06-22T16:35:49.924203Z"},{"reviewer":"Cynthia","starRating":"FIVE","comment":"Just got my glasses at the Wards Corner location and I could not be more happy with them! Robert helped me through the entire process and was an absolute gem! I could not recommend them highly enough!","updateTime":"2024-05-30T13:07:07.947260Z"},{"reviewer":"Gloria Wilson","starRating":"FIVE","updateTime":"2024-05-11T23:49:02.208594Z"},{"reviewer":"Dalton Hodges","starRating":"FIVE","comment":"Michelle was able to help me out without an appointment and took care of my repair within minutes.","updateTime":"2024-05-10T14:38:30.886742Z"},{"reviewer":"Bobbi Huntsman","starRating":"FIVE","comment":"Robert was very professional and patient while my son tried on multiple pairs of frames. He gave suggestions and assisted with sizing them. He noticed my son's previous glasses were slightly bent and offered to fix them. Fantastic customer service. Thank you Robert","updateTime":"2024-04-23T20:26:59.835838Z"},{"reviewer":"Yolanda Gray","starRating":"FIVE","comment":"This Pearl Vision is horrible. And will never go back to this location at all. They tell you what contacts to order. When you already know what brand works for you. And then on top of that. When you finally do order the contacts that they recommend. You can’t see out of them. And you stuck with a year supply of wasted money. Horrible location!\n\nI need to apologize to this Pearl Vision location, it’s the eye doctor’s office that they work with next door and thought they was one entity and I was wrong. This eye glass part is wonderful and very helpful in you getting weather it contacts or glasses. So I would definitely recommend this location to anyone. Again I apologize that Pearl Vision got the backlash of what I was feeling about the eye doctor's office next door.","updateTime":"2024-04-05T14:27:36.221194Z"},{"reviewer":"Courtney Wooldridge","starRating":"FIVE","updateTime":"2024-04-05T00:24:11.281357Z"},{"reviewer":"Wendy Farnham","starRating":"FIVE","comment":"I'd broken my glasses on the day that I saw Shelly at Pearle Vision and I needed to get new glasses ASAP. Shelly was very helpful and responsive to my needs. I got the glasses 5 days later, even earlier than she had predicted. I am very thankful for the service that I received.","updateTime":"2024-03-24T18:26:56.428089Z"},{"reviewer":"Angelina Baez","starRating":"FIVE","updateTime":"2024-03-21T22:25:26.624473Z"},{"reviewer":"Mike Dodd","starRating":"FIVE","comment":"Excellent and personal customer service. The eye glasses fit perfectly and I am super happy with my corrected vision now.","updateTime":"2024-03-21T21:16:50.209552Z"}]
