[{"reviewer":"John Moscoe","starRating":"FIVE","comment":"We picked up our glasses today and we're extremely pleased. Cindy was able to fit and adjust our new glasses to fit our faces with amazing skill. I have never had anyone do this so quickly and well. I'm used to having to fiddle with them for days, but Cindy did it in one setting.","updateTime":"2025-11-21T19:53:12.569898Z"},{"reviewer":"John Clarke","starRating":"FIVE","comment":"I had a wonderful experience at Pearl Vision at Naval Station Norfolk. I first ordered my second pair of glasses there. Later, I had to return my primary glasses at another eye glass store nearer to my home. Cindy was a great help in finding the right pair of glasses that were stylish and she helped me with the lenses. After my insurance was sorted out, Cindy promptly put my order through and sent me my new set","updateTime":"2025-10-23T18:44:09.034192Z"},{"reviewer":"Cindy Wade","starRating":"FIVE","comment":"My new ruby transitions are just as amazing as the staff at this location ❤️","updateTime":"2025-09-30T13:16:21.450655Z"},{"reviewer":"Dwan Hargett-Elliott","starRating":"FIVE","comment":"Best experience ever because of Cindy! She was so patient with my 89 year old mom. Her knowledge and professional approach was hands down the best experience ever for myself and my mom!\nCindy deserves a promotion Pearl Vision! She’s needs to be in charge of all customer service. She’s excellent!","updateTime":"2025-09-26T00:19:13.071692Z"},{"reviewer":"Shelea Robinson","starRating":"FIVE","comment":"Cindy was great in helping us pick out new glasses. She was very kind and went out of her way to find the perfect pair of glasses for me.","updateTime":"2025-07-19T01:52:53.315382Z"},{"reviewer":"Eddie Espinosa","starRating":"FIVE","comment":"Very easy simple delightful to work with","updateTime":"2025-07-18T19:00:14.728608Z"},{"reviewer":"Ric Pla","starRating":"FIVE","comment":"I had an exceptional experience at Pearle Vision on Naval Station Norfolk. I was in a time crunch preparing for an upcoming deployment and needed my contact lens situation squared away fast. Cindy, Michele, and Dr. Mathieson went above and beyond to help me get everything sorted out in such short notice. Their professionalism, kindness, and willingness to help someone in a bind was truly outstanding. I walked in feeling stressed and walked out relieved and incredibly grateful. They absolutely deserve to be recognized — thank you all for your dedication and support! Highly recommend this location to anyone needing eye care!","updateTime":"2025-06-19T01:30:20.044488Z"},{"reviewer":"Barbara Wright","starRating":"FIVE","comment":"Cindy was great very professional, friendly and knowledgeable…","updateTime":"2025-05-02T18:46:29.178808Z"},{"reviewer":"Amanda Somers","starRating":"FIVE","comment":"Great experience! Michelle was very helpful and patient with me while I trying on every pair of glasses! She was personable and very easy to talk to. Knowledgeable as well!","updateTime":"2025-03-30T00:07:03.803344Z"},{"reviewer":"Allen Davenport","starRating":"FIVE","comment":"Great experience from Danelle and Carmen. The office is professional and up on the latest technologies.","updateTime":"2025-03-06T19:48:37.018909Z"},{"reviewer":"Danelle Houston","starRating":"FIVE","updateTime":"2025-03-04T22:48:03.254601Z"},{"reviewer":"Max Gonzalez Antunez","starRating":"FIVE","comment":"Very nice and respectable staff, I took my glasses yesterday and the next hour they were ready.","updateTime":"2025-03-04T22:32:55.247882Z"},{"reviewer":"Yolanda Morales","starRating":"FIVE","updateTime":"2025-03-03T17:27:15.075741Z"},{"reviewer":"Rodolfo Cruz","starRating":"FIVE","comment":"Danelle gives A #1 service a GREAT asset to Pearle Vision!!❤️","updateTime":"2025-02-27T22:58:25.540499Z"},{"reviewer":"Patty Reichmeider","starRating":"FIVE","comment":"I had a great experience picking out glasses with Cindy! I struggle with finding glasses that look decent on me and she was so honest and helpful! I brought them back for an adjustment and was happy to see that she would be helping me again. They fit great now! Thank you, Cindy!","updateTime":"2025-02-26T18:34:34.703287Z"},{"reviewer":"Jason Morgan","starRating":"FIVE","comment":"Leah was super helpful in adjusting my wire rim glasses. Great service, thanks very much!","updateTime":"2025-01-20T00:15:14.652489Z"},{"reviewer":"Jennifer Lee","starRating":"FIVE","comment":"Cindy is always so kind and helpful. She even puts up with my Dad!","updateTime":"2024-12-05T18:14:35.490730Z"},{"reviewer":"Wilhelm Gabber","starRating":"FIVE","updateTime":"2024-11-21T18:30:26.732693Z"},{"reviewer":"Zeke Wieland","starRating":"FIVE","comment":"The staff were very helpful in selecting my frames and lenses, and with determining my pricing options. They also worked with me on getting my prescription numbers from a different optometry office.","updateTime":"2024-09-10T21:56:46.219147Z"},{"reviewer":"Joanne","starRating":"FIVE","comment":"I had a wonderful time picking out glasses and sunglasses with Pennylayne. She is such a sweet and kind woman. She went above and beyond helping me find all the requirements I was looking for in each pair.","updateTime":"2024-09-01T17:39:15.235496Z"},{"reviewer":"Loretta Small","starRating":"FIVE","comment":"Happy customer 🫶\nGreat customer service.","updateTime":"2024-08-02T13:13:07.780313Z"},{"reviewer":"Elberth Diaz","starRating":"FIVE","comment":"Shoutout to Pennylane!!! Amazing professionalism and was extremely helpful with advice. A++","updateTime":"2024-07-27T19:29:09.050106Z"},{"reviewer":"Terrie Clark","starRating":"FIVE","updateTime":"2024-07-18T18:21:48.747725Z"},{"reviewer":"Justin Carrot","starRating":"FIVE","comment":"Got the job done and can see now","updateTime":"2024-07-09T18:36:14.284730Z"},{"reviewer":"Andrea Valencia","starRating":"FIVE","updateTime":"2024-07-02T19:11:44.077563Z"},{"reviewer":"Pam Semones","starRating":"FIVE","updateTime":"2024-06-24T02:44:42.102758Z"},{"reviewer":"Rash Act","starRating":"ONE","comment":"Worst customer service ever, didn't call me back for my appointment and I even gave them my phone number. I followed up with them but nothing.","updateTime":"2024-06-22T14:31:05.101084Z"},{"reviewer":"omar london","starRating":"FIVE","comment":"Cindy was a great help I truly appreciate her professionalism and knowledge of everything I highly recommend her and this store","updateTime":"2024-06-10T19:18:41.150272Z"},{"reviewer":"Crystal L. V. Brown","starRating":"FIVE","comment":"They woman who help me was Penny. She was so patient and kind and helped me find the perfect pair of glasses!! I wish they had a larger selection for someone with a larger face, but I was able to pick out 2 pair.","updateTime":"2024-06-10T14:13:32.591549Z"},{"reviewer":"James Kohler","starRating":"FIVE","comment":"Customer Service was above and beyond. Will definitely go back for return business!","updateTime":"2024-06-08T19:17:36.530090Z"},{"reviewer":"Carolyn McDonald","starRating":"FIVE","updateTime":"2024-06-07T16:32:22.533301Z"},{"reviewer":"Aren Daniel Lindo","starRating":"FIVE","updateTime":"2024-06-06T19:50:50.949835Z"},{"reviewer":"Tony Parts","starRating":"FIVE","updateTime":"2024-06-05T17:21:31.500413Z"},{"reviewer":"shirley mcadoo","starRating":"FIVE","comment":"Penny is the best. She always gets me right. Excellent customer service","updateTime":"2024-06-01T16:40:25.741629Z"},{"reviewer":"Ethan Spaulding","starRating":"FIVE","comment":"Probably one of if not the most helpful optometry facilities on a military base I’ve been to, I needed my glasses repaired on short notice, and they assisted me, I was in and out in less than 5 minutes!!","updateTime":"2024-06-01T15:45:03.969816Z"},{"reviewer":"Robert Bruce","starRating":"FIVE","comment":"Penny Lane was very helpful! Excellent glasses and great prices!!","updateTime":"2024-05-31T16:13:07.028553Z"},{"reviewer":"John Mitchell","starRating":"FIVE","comment":"Penny Layne...was the best in the world..lovely person very very helpful.. best pearl version..NEX.. Norfolk.. 5 star","updateTime":"2024-05-31T15:20:53.835582Z"},{"reviewer":"Ben","starRating":"FIVE","comment":"Michelle, was great. I had an emergency with my reading glasses. She fixed them for free and right away. Super friendly and helpful.","updateTime":"2024-05-28T16:27:13.374241Z"},{"reviewer":"A Terrell","starRating":"FIVE","comment":"Outstanding customer service","updateTime":"2024-05-25T16:04:32.960666Z"},{"reviewer":"Seyvion Howard","starRating":"FIVE","comment":"I was able to get everything handled with no trouble","updateTime":"2024-05-13T16:49:49.672610Z"},{"reviewer":"Tommi Haapala","starRating":"FIVE","comment":"Cindy was a real professional and helped us to buy two glasses. Everything went so smoothly and easy. I can recommend her services as well as the company.","updateTime":"2024-05-12T21:17:54.420968Z"},{"reviewer":"Norgard Markly","starRating":"FIVE","comment":"Michelle fixed my priced Ray-ban sunglasses for free in a short amount of time! Definitely recommend to get your glasses fixed here!","updateTime":"2024-05-09T19:37:03.486518Z"},{"reviewer":"The Halfrican","starRating":"FIVE","updateTime":"2024-05-09T16:48:05.340809Z"},{"reviewer":"Marie Macalino","starRating":"FIVE","comment":"Thank you Cindy for all your help. The team was very professional, patient and helped me choose a very nice pair of glasses.","updateTime":"2024-05-07T17:57:13.565243Z"},{"reviewer":"Elizabeth Moncada","starRating":"FIVE","comment":"I love going to Pearle Vision because their customer service is on point. I love Cindy the manager she always finds the time to help me. Thank you all","updateTime":"2024-05-05T15:42:22.024408Z"},{"reviewer":"Nancy Griffin","starRating":"FOUR","comment":"Despite having to wait longer than expected for my new Silhouette glasses to arrive, it was an excellent experience. Sales rep Penny Layne has 30 years in the field and quickly and expertly adjusts the frames, advises on care and handling, doesn’t rush through her client service. I’d return to her unhesitatingly.","updateTime":"2024-05-04T20:55:05.551190Z"},{"reviewer":"John Morales","starRating":"FIVE","comment":"The reps were professional, friendly, and humble. The addressed my concerns and provided high quality support. I came in from out of town and they took care of my optical need.","updateTime":"2024-05-02T12:20:00.651066Z"},{"reviewer":"patches hookings","starRating":"FIVE","comment":"I visited your eye center on Wed the 24th. I only had a few questions about an eye exam and different lenses. A young lady named Michelle helped me. Michelle was very helpful, she was very professional and patient with all my questions and concerns. I will definitely be back to complete my purchase. Thank you so much.\nSincerely Patches Hookings","updateTime":"2024-04-29T22:38:02.316278Z"},{"reviewer":"Patrice","starRating":"FIVE","comment":"Penny assisted me this year with my glasses and she was nothing short of AMAZING. Penny is simply patient, knowledgeable and informative. I look forward to working with her in 11 months.","updateTime":"2024-04-29T21:34:19.556980Z"},{"reviewer":"John Warren","starRating":"FIVE","comment":"At Norfolk Naval Base. Miss Pennylayne did a great job fitting me with glasses. Very professional\nVery Sincerely,\nJohn Warren","updateTime":"2024-04-29T15:13:52.618056Z"}]