[{"reviewer":"Hicham","starRating":"FIVE","comment":"Thank you Sharon, for you patience .you helpful and nice person","updateTime":"2025-10-27T22:38:17.268948Z"},{"reviewer":"Mike O","starRating":"FIVE","comment":"Sharon was very helpful and pleasant to work with!","updateTime":"2025-10-23T19:17:05.402964Z"},{"reviewer":"Penny Stephens","starRating":"FIVE","comment":"I was the only person in there and things went very smoothly.\nThanks Sharon for your help!!","updateTime":"2025-10-13T21:34:24.514153Z"},{"reviewer":"Adryan Baskin","starRating":"ONE","comment":"I drove 30 minutes from work in the rain, only to be told when I arrived that my appointment had to be rescheduled because their system was down due to the weather. A simple courtesy call 30 minutes beforehand would have saved me the trip. Very unprofessional. I will not be returning to this location.","updateTime":"2025-09-16T20:51:50.330229Z"},{"reviewer":"Santia Nance","starRating":"FIVE","comment":"Kathy was great! Honestly both ladies are super helpful I’ve been coming here for years!","updateTime":"2025-09-13T01:34:54.874854Z"},{"reviewer":"Bruce S.","starRating":"FIVE","comment":"Sharon at the Staples Mill Rd. store is wonderful. I've now purchased multiple prescription eye glasses and sun glasses from her for two years in a row, and she knows her inventory of frames, the technology in the lenses, and how the insurance works. A perfect combo if you ask me. Don't be deterred by the location or the appearance of the building.","updateTime":"2025-09-05T17:42:55.985032Z"},{"reviewer":"Brenda Mallory","starRating":"FIVE","comment":"Pearle Vision on Staples Mill Rd. has been my go to for eyeglasses for several years. They have good frame choices and Kathy is the best! I trust her opinion about the best frame style for me.","updateTime":"2025-08-23T18:58:15.765303Z"},{"reviewer":"Toni Braggs","starRating":"FIVE","comment":"I like coming here because the customer service is very good. The staff is very knowledgeable and helpful. Also they have a great selection of frames. I highly recommend this location.","updateTime":"2025-08-23T11:51:12.054522Z"},{"reviewer":"Saundra Watkins","starRating":"FIVE","comment":"Sharon is the BEST. She helped me with my recent purchase. She was so kind and patient with me as I made my choice of frames/glasses. She has such a great personality. Btw- She’s a former student.\nThanks Sharon and it was great seeing you again.","updateTime":"2025-07-29T14:51:53.712583Z"},{"reviewer":"Toni Harris","starRating":"FIVE","comment":"I went to pick out a new pair of glasses( biofocals). Haven’t been to this location since my last purchase. Kathy( salesperson) was very friendly and knowledgeable. I picked out several pair to try on. Kathy was very helpful deciding which pair to buy. When I came back to pick them up she took the time to adjust my old glasses.","updateTime":"2025-07-26T17:21:32.171354Z"},{"reviewer":"Donne Watkins","starRating":"FIVE","comment":"Sharon and Kathy at Pearl Vison on Staples Mill Rd in Richmond Va did an excellent job and were very patient and courteous. Thank you Ladies","updateTime":"2025-06-20T17:16:00.165551Z"},{"reviewer":"Sarah Hauser","starRating":"FIVE","comment":"Kathy and Pearle are now my go to place for glasses!!!!! Thank you so much for taking such good care of me!","updateTime":"2025-06-12T12:36:39.600854Z"},{"reviewer":"ida adeso","starRating":"FIVE","comment":"Worked with Sharon and Brian today, they were so kind and helpful!! Very fast and efficient service, highly recommend :)","updateTime":"2025-06-10T19:50:06.837377Z"},{"reviewer":"LaLa Jackson","starRating":"FIVE","comment":"Sharon is most polite, personable, and knowledgeable! She made my experience of picking out a new pair of progressive prescription glasses a great one!","updateTime":"2025-06-08T15:39:25.920106Z"},{"reviewer":"charles staples","starRating":"FIVE","updateTime":"2025-05-28T11:32:49.396133Z"},{"reviewer":"Bill Zimmerman","starRating":"FIVE","comment":"Sharon located at Pearle Vision Staples Mill is the best. I took my glasses in there this morning to get repaired and she made sure that I left with a pair of glasses that were usable by me until I am able to get my updated eye exam and prescription to order a new pair. Thanks so much Sharon. Your help was greatly appreciated and made my day a lot better.","updateTime":"2025-05-15T14:55:29.004570Z"},{"reviewer":"Freckles the Hut","starRating":"FIVE","comment":"This is what Great customer service looks like.","updateTime":"2025-05-13T03:28:51.617441Z"},{"reviewer":"Emily D Stockheim","starRating":"FIVE","comment":"After a thorough, careful eye exam with Bryan and Dr. LaSalle (virtually) of National Eye Care Associates, I took my Rx next door to Kathy of Pearle Vision who was WONDERFUL in helping me find the right frames for my face and preferences. I'm very happy and confident with my new glasses and couldn't have chosen better on my own -- Kathy was the right Expert for me and my extra hi-index needs.. I chose Progressive lenses which is new to me and invested in really nice designer frames that I absolutely love!!","updateTime":"2025-05-02T18:34:03.913884Z"},{"reviewer":"Skye Hagood","starRating":"FIVE","comment":"Don’t judge this location from the area or the exterior. Excellent choice of glasses from a variety of Designers where you can easily invest in stylish AND durable. Sharon helped me (she’s the BEST!). She was so kind, extremely helpful and efficient and funny. I highly recommend her and this location. It was so easy to bring my prescription here and shop for frames with my vision insurance plan. Can’t wait for my new glasses to arrive especially after how easy the process was with Pearle.","updateTime":"2025-04-30T13:20:49.505418Z"},{"reviewer":"CarShae Billips","starRating":"FIVE","comment":"Let me tell y'all, I'm so happy how my glasses turned out. Kathy always get me straight, and she give her honest opinion and very helpful. Love my glasses and love you Kathy.","updateTime":"2025-04-14T22:47:45.554124Z"},{"reviewer":"Christopher Vidolo","starRating":"FIVE","comment":"I had an amazing visit and received A class help from Kathy dealing with my glasses prescription. Only way I could review her customer support would be a 5 star rating. Top tier frames too as I feel having lighter frames increases my vision lol. Thank you very much Kathy for your help and till next time. ＼(^_^)／","updateTime":"2025-04-12T03:56:27.954903Z"},{"reviewer":"Sandra Jones","starRating":"FIVE","comment":"Sharon & Kathy are so kind! They are very patient, pleasant and helpful! I’ve been coming to Pearl Vision for over 10 years and I enjoy the experience every single time!","updateTime":"2025-04-06T00:10:28.433289Z"},{"reviewer":"Cornell Smith","starRating":"FIVE","comment":"Sharon and Brian were a wonderful team to work with at the Staples Mill location. I’m in my 40’s and this is my first pair of glasses, so I was clueless to the process. Sharon made me feel very comfortable and celebrated my first pair. Great experience!!!!","updateTime":"2025-03-24T20:21:53.769612Z"},{"reviewer":"Deborah Jones","starRating":"FIVE","updateTime":"2025-02-24T11:58:30.479334Z"},{"reviewer":"Michele Bell","starRating":"FIVE","comment":"Sharon is very professional. It is nice to work with someone so kind and personable. Pearl Vision has a good selection of frames and good pricing on lenses. We will definitely come back and purchase again.","updateTime":"2025-02-17T19:55:52.953952Z"},{"reviewer":"HOWARD HAYNES","starRating":"FIVE","updateTime":"2025-01-17T00:09:57.063310Z"},{"reviewer":"Shelia Price","starRating":"FIVE","comment":"Kathy is wonderful. She made the experience very pleasant. Kathy is knowledgeable about the eyes and eyewear and made the visit comfortable and enjoyable.","updateTime":"2024-11-21T15:50:03.513082Z"},{"reviewer":"Elysa V","starRating":"FIVE","comment":"Sharon was absolutely AMAZING!!!!!!!! I don’t think I have ever been anywhere that had someone with customer service as good as hers. She thoroughly walked me through each of my options in terms of features for the glasses I was purchasing, as well as insurance coverage stuff, which I was completely clueless about before her. She helped through my indecisiveness with choosing the style I wanted for my glasses, she was so so kind and knowledgeable, and just went above and beyond for me. She even stayed past closing time with me making sure I was happy about my decision. Literally an unforgettable experience for something as simple as eye care, thank you so so much Sharon!!!!!!","updateTime":"2024-09-19T23:59:25.684822Z"},{"reviewer":"Roseann Burford","starRating":"FIVE","comment":"Sharon is awesome, she is knowledgeable, friendly, and a great asset to your company. I love my new glasses and will definitely return to Pearl.","updateTime":"2024-09-03T18:45:35.272083Z"},{"reviewer":"Tia Barker","starRating":"TWO","comment":"Giving two stars because the website and google says they are open on Fridays until 7pm. Drove from Chesterfield to this location bc the one near me is actually closed. To my surprise they were closed! Ended up going to LensCrafters and found my experience and glasses for my daughter were much better anyway.","updateTime":"2024-08-03T12:07:55.506573Z"},{"reviewer":"lynn","starRating":"FIVE","comment":"Sharon really set things right after a bad result via a sub optician. She got me the product I stipulated first time around, and even saved me about 10% over the original cost. Rare customer service for these days.","updateTime":"2024-07-18T15:46:28.890697Z"},{"reviewer":"Herbert W Newcomb","starRating":"FIVE","comment":"Very professional and polite,\nStaple Mill Rd,Richmond, Va.\nSheron","updateTime":"2024-07-09T21:11:03.637107Z"},{"reviewer":"Jaleah","starRating":"FIVE","comment":"I love Pearle Vision! Great selection of glasses to choose from and very welcoming!","updateTime":"2024-04-27T20:10:54.843147Z"},{"reviewer":"Chirag Patel","starRating":"ONE","comment":"They need to update info. It’s closed on Sunday. Waste of time driving there.","updateTime":"2024-04-14T18:18:42.345294Z"},{"reviewer":"Kipp Williams","starRating":"ONE","comment":"Although the employees were very kind, after waiting 20 min past my appointment time to start, they informed me that the doctor was on telehealth and I would have to pay $38 for a retinal scan since the doctor was not physically present. Waste of my time, I left and found a different optometry practice instead.","updateTime":"2024-04-03T16:04:58.365854Z"},{"reviewer":"Lisa Hill-Green","starRating":"FIVE","updateTime":"2024-03-15T00:18:20.470458Z"},{"reviewer":"Holly","starRating":"FIVE","updateTime":"2024-03-14T18:00:07.890330Z"},{"reviewer":"Katie Gray","starRating":"ONE","comment":"There are no actual doctors here, everything is over zoom","updateTime":"2024-03-12T20:11:09.106217Z"},{"reviewer":"Reverend delzao","starRating":"FIVE","comment":"My mom is in hospice at a nursing home and impossible to transport in her condition...Her glasses broke and her only pleasure is watching tv. Kathy at this location went above and beyond to get her lenses into a new set of frames. Other places made excuses, Kathy makes miracles. HIGHLY recommended for any issues and needs.. Thank you Kathy!","updateTime":"2024-02-24T21:14:34.696465Z"},{"reviewer":"Ashley Siffri","starRating":"FIVE","comment":"The staff was extremely friendly and very approachable. They were able to help me repair two of my glasses that I purchased elsewhere, at no charge. 😁","updateTime":"2024-02-07T21:32:47.802859Z"},{"reviewer":"Demia McPhee","starRating":"FIVE","comment":"Sharon was very helpful and friendly. Her customer service was exceptional!! She allowed me to browse as long as I needed and didn't rush me.","updateTime":"2023-12-19T21:48:03.601157Z"},{"reviewer":"Kent Ta","starRating":"FIVE","comment":"Pearle Vision in Alderwood is Absolutely Awesome! My son broke his glasses' lens string and they fixed it for free in less than 24 hours. Pearle Vision has the Best Caring, Kindness, and Competence in their field!","updateTime":"2023-11-25T23:13:21.982422Z"},{"reviewer":"Belen Aschalew","starRating":"FIVE","updateTime":"2023-11-25T22:15:28.038769Z"},{"reviewer":"Polly Miller","starRating":"FIVE","comment":"Kathy is a great asset to Pearle & I am very grateful for her assistance. I can always count on her to help with what I need for my eye care.","updateTime":"2023-10-21T17:50:31.040427Z"},{"reviewer":"Brett Litchfield","starRating":"FIVE","comment":"Awesome service! Sharon rocks! True professional.","updateTime":"2023-10-14T17:02:03.635015Z"},{"reviewer":"John Hussar","starRating":"FIVE","comment":"The employees here are helpful and do a great job.","updateTime":"2023-09-11T00:58:47.148506Z"},{"reviewer":"Keron Tull","starRating":"FIVE","updateTime":"2023-08-17T15:02:19.840514Z"},{"reviewer":"Vernon Stells","starRating":"FIVE","comment":"Did a great job and very helpful. And was very nice","updateTime":"2023-08-15T20:40:30.746285Z"},{"reviewer":"Kay Waldron","starRating":"FIVE","comment":"Awesome experience with many frames to choose from.","updateTime":"2023-06-27T18:07:21.141542Z"},{"reviewer":"Dreama Nunnally","starRating":"FIVE","comment":"It took me a couple of hours to select the perfect rx glasses and sunglasses. Sharon Graves was very helpful, knowledgeable and provided excellent customer service! So glad I stopped by while she was working. Pearl Vision is fortunate to have such a dedicated employee. I highly recommend this location and am very happy with my purchase!","updateTime":"2023-05-19T16:33:45.434338Z"}]
