[{"reviewer":"Mike Sharp","starRating":"FIVE","comment":"Sandy Fox went out of her way to help me get lenses for my Glasses","updateTime":"2025-11-18T20:36:36.001109Z"},{"reviewer":"Melinda Williams","starRating":"FIVE","comment":"Knowledge- friendly- fantastic service. A must if your looking quality glasses, affordable pricing and excellent service.!!! Thank you Sandy.","updateTime":"2025-11-12T18:19:58.379158Z"},{"reviewer":"Randy Riddle","starRating":"FIVE","comment":"I went to Pearle Vision recently for an eye exam and glasses. The tech was patient and thorough. The doctor completed the exam remotely via a television screen. I wasn't sure how that would work, but it was fine. Then I worked with Sandy to find glasses; what a great experience! She is professional and personable. She helped me find several pairs of glasses that were good for my face shape and when I couldn't decide, she helped me text photos to my wife for her input. I will definitely use Pearle Vision again and recommend to anyone!","updateTime":"2025-10-25T12:51:44.885590Z"},{"reviewer":"Dareous Davis","starRating":"FIVE","comment":"Came into Pearle Vison. I met was met immediately with smiles. Sandy Fox is my go to for glasses. She’s so friendly and knowledgeable . It felt like family in here.. I highly encourage Pearle Vision at Valley View. Thank me later","updateTime":"2025-10-22T16:14:59.566728Z"},{"reviewer":"Michelle Michelle","starRating":"FIVE","comment":"Valley View once again shows Quality Customer Service !!!!!!","updateTime":"2025-09-29T16:34:10.558768Z"},{"reviewer":"Richard Mitchell","starRating":"FIVE","comment":"Quick service!! The women were very good explaining the processes. Very professional! Picking out glasses was a breeze allowing me to browse. Took a few looks but with help I was able to choose with help from the staff! Thank you!","updateTime":"2025-09-19T23:02:17.338065Z"},{"reviewer":"Kylie Turner","starRating":"FIVE","comment":"Amazing staff and very very helpful. Sandy was a delight, and very humorous. Sandy, and Angie both worked together to help me find the perfect glasses, both were amazing, and very helpful. I genuinely felt very cared for!","updateTime":"2025-09-18T19:53:24.159939Z"},{"reviewer":"Andrew Amend","starRating":"FIVE","comment":"Oustanding service! Sandy at the Roanoke location was tremendously helpful today.","updateTime":"2025-09-15T19:55:10.694135Z"},{"reviewer":"Denise Hollenbach","starRating":"FIVE","comment":"Ms. K was very helpful, explaining well what I was to do for the exam. Dr. Khan was very careful and complete with her exam and noted two prescriptions for me one for reading, one for playing piano.\nMs. Sandy was very helpful also with selecting a pair of frames just the right size and shape for my face.","updateTime":"2025-08-27T19:00:38.895474Z"},{"reviewer":"Theresa Edwards","starRating":"FIVE","comment":"Great selection of glasses and the staff is always friendly and takes their time helping!","updateTime":"2025-08-26T22:31:25.825528Z"},{"reviewer":"Tommy Willett","starRating":"FIVE","comment":"I worked with Sandy Fox in Roanoke Virginia she did a good job working with me getting my glasses and sunglasses. She told me what the price was before we got started i already had the frames pick out and she was with in $3.00\nThat what I call knowing your job if you need glasses go see Sandy Fox she know what she is doing","updateTime":"2025-08-09T19:00:27.135995Z"},{"reviewer":"clsmith1857","starRating":"FIVE","comment":"I had an excellent experience getting my new pair of glasses yesterday. Sandy and Angie-the sales reps were top notch professional, courteous, and very knowledgeable. Pearl vision is so lucky to have them. They also helped me 2 years ago!! Highly recommend. This is the best place to go in Roanoke.","updateTime":"2025-08-08T19:39:37.613815Z"},{"reviewer":"Tyler Waid","starRating":"FIVE","comment":"I got my first pair of designer sunglasses from Sandy at Pearle Vision. She was very knowledgeable, and so friendly. I would highly recommend her to anybody.","updateTime":"2025-08-04T14:27:34.608048Z"},{"reviewer":"Kate Mitchell","starRating":"FIVE","comment":"We just had the best experience with Sandy Fox at Pearle Vision! She is very friendly and knowledgeable, spent a lot of time with us choosing frames and discussing lense options, and comparing our insurance vs store discount. Very pleasant and informative visit! We will definitely go back - we highly recommend both Sandy and Pearle Vision!","updateTime":"2025-07-10T21:30:47.185667Z"},{"reviewer":"vickey smith","starRating":"FOUR","comment":"Sandy Fox was great. Knowledgeable and friendly. I found two frames that I liked, however, the quotes were very expensive and I will not be returning.","updateTime":"2025-07-08T00:22:09.715023Z"},{"reviewer":"Linda Padgett","starRating":"FIVE","comment":"Sandy was wonderful. She spent a lot of time with me, helping me find the right glasses. One thing I really liked about her was she explained in detail how to take care of my glasses. I’ve never had anyone do that before in the past.","updateTime":"2025-06-14T19:30:20.295675Z"},{"reviewer":"Virginia Hastings","starRating":"ONE","comment":"Went last year, where they prescribed the most expensive contacts. After weeks of headaches and an appointment with another eye doctor, we realized it was the wrong prescription. Once I was checked by a real doctor and got an appropriate prescription, the normally priced contacts from them were lovely and the headaches stopped. I was in a pinch time wise for this year’s prescription and my normal doctor was booked. So I thought I’d give this place another shot. Lesson learned. I made the appointment online, got the confirmation email, and arrived today for my appointment. The door was locked to the exam portion of the business, no one inside. A women from the part of the store that sells glasses said the exam portion of this branch wasn’t open for another week or so. We checked my confirmation email, and I had all the correct details (location, date, time). What amateurs. Never again.","updateTime":"2025-05-23T15:55:28.023969Z"},{"reviewer":"James Cannon","starRating":"FIVE","comment":"Sandra took a lot of time to make sure my wife and got the right glasses.","updateTime":"2025-04-08T21:50:20.279020Z"},{"reviewer":"Michael Bell","starRating":"FIVE","comment":"I love working with Angela and Sandy! I have bought several pairs of glasses at this Pearl Vision. Both of these nice ladies are so helpful and pleasant, it makes my experience so special. I took my Mother there for glasses and the service she got was so great! Angela treated her with respect and patience. Mom is 88 and gets a little confused and needed extra care and she got and some!\nI will recommend this shop and these ladies to everyone. Word of mouth is the best advertising and I will be a great marketing speaker for you! Keep these 2 they are a valuable asset for your company!\nThank you\nMichael Bell","updateTime":"2025-03-17T16:57:45.846146Z"},{"reviewer":"Todd Thomas","starRating":"FIVE","comment":"Sandra Fox has the most polite and customers service Mrs Fox is very patient and helpful with me and she displays the most concern for me as a person not just a customer.thank you very much Mrs.Fox","updateTime":"2025-03-09T16:30:47.602489Z"},{"reviewer":"Ashley Bolinger","starRating":"FIVE","updateTime":"2025-03-07T10:47:35.078534Z"},{"reviewer":"Megan Jay","starRating":"FIVE","comment":"This place is absolutely amazing with top notch customer service!!! Sandra at the Roanoke, VA location was extremely helpful in guiding my husband and I to the perfect pair of glasses for my husband's very complicated prescription. Today was actually the 2nd day we have been to this location. Our first time was a few weeks ago and we were just browsing / looking at all the options available. Sandra greeted us as soon as we walked in her store even though it was almost closing time. Undeterred by that fact, she actually kept the store open another hour so we could research all of our options. She was so diligent with helping my husband pick out frames along with the best lens options within our budget and provided printouts with all of the pertinent info so we could compare and shop around. After we left her store, we were extremely impressed and proceeded to shop around other stores for the next few weeks with her printouts in hand. In the end, we chose the best option of Sandra's store and finally purchased everything today. My husband and I are so excited to see the finished product in 7-10 days!!!","updateTime":"2025-02-26T02:48:09.537730Z"},{"reviewer":"babs riddle","starRating":"FIVE","comment":"Wonderful experience! Sandy is so personable and professional. She was able to help me find glasses that look great on and were within my budget; a joy to work with!! They came in a reasonable time and fit perfectly after slight adjustments Sandy was able to do right there. 10/10 will recommend!","updateTime":"2025-02-08T21:12:55.433873Z"},{"reviewer":"Christy Arthur","starRating":"FIVE","comment":"Sandy was amazing! She fitted my frames perfectly and knew how to make them fit instantly!","updateTime":"2025-01-25T19:42:23.767248Z"},{"reviewer":"Kwan Evans","starRating":"FIVE","comment":"Sandy was amazing!!! Once again, she hasn't let me walk out looking and feeling amazing!!!!\nShe is GREAT!!!!","updateTime":"2025-01-25T19:13:13.177256Z"},{"reviewer":"Tabitha Gibson","starRating":"FIVE","comment":"The best experience I’ve ever had picking out new frames. The manager Miss Fox was so helpful and such a nice person. Highly recommend.","updateTime":"2024-12-28T15:13:11.938502Z"},{"reviewer":"Emma Oliver","starRating":"FIVE","comment":"Always pleasant ,kind, friendly, helpful","updateTime":"2024-12-16T00:22:20.534647Z"},{"reviewer":"Ērica Reed","starRating":"FIVE","comment":"I have a very difficult time choosing glasses and it takes me forever. A few years ago, a lady at Pearle was so helpful in helping me make a decision to get transition lenses. Because of such a nice experience, I'm going back and I've been speaking to Sandy and she too is being very helpful in helping me choose a pair of glasses. Great customer service!","updateTime":"2024-12-05T00:24:48.039435Z"},{"reviewer":"shannon ray","starRating":"ONE","updateTime":"2024-11-30T22:28:20.919405Z"},{"reviewer":"Van Patterson","starRating":"FIVE","comment":"Sandy was very kind and hopeful in helping me make the right decision. She explained all the benefits.","updateTime":"2024-11-30T18:01:38.755834Z"},{"reviewer":"Greg Fox","starRating":"FIVE","comment":"Outstanding customer service. Staff was very friendly and knowledgeable. Highly recommend.","updateTime":"2024-11-22T22:18:46.613090Z"},{"reviewer":"Mark Weikel","starRating":"FIVE","comment":"Yesterday I went to Pearle Vision in Roanoke. The quality of the care that I received from the store manager Sandy Fox was outstanding. The office was busy during this time of day, but Sandy took the time to explain all of the options, their differences and costs. I also had an issue with my vision insurance and she call the insurance corporate office and helped me get that issue resolved. There are not a lot of companies and employees such as Sandy that provide their customers this level of service. It really makes my decision easy when it’s time to purchase new glasses. Thank you!","updateTime":"2024-11-16T19:05:32.805188Z"},{"reviewer":"Diane Ryan","starRating":"FIVE","comment":"Sandy the optician was so kind, personable amd patient with me. A very welcoming place, and she knows her frames and lenses. Will be using them again in the future!\n\nA year later in October 2024, Angie helped me with eyeglasses and she was so nice and helpful in helping me choose frames. I wasn't able to bring anyone with me, so I valued her input. So patient!","updateTime":"2024-10-25T00:17:39.341428Z"},{"reviewer":"carole hypes","starRating":"FIVE","comment":"I recently purchased new glasses@ Pearle Vision where I have gone for years and I have always been extremely satisfied. I was a little apprehensive after the recent staffing and reduced opening hours issues. Sandy Fox, from start to finish saw me through the process of selection, fitting, delivery, adjustments and readjustments with a smile. she was professional, proficient and patient. Kudos for Sandy.","updateTime":"2024-10-24T14:53:30.007533Z"},{"reviewer":"Lyle Wimmer","starRating":"FIVE","comment":"Pearle Vision folks were so very helpful to us. We live in Charlotte, NC with my mom in a nursing home near Pearle’s location at Valley View Mall. Mom’s glasses frame had separated and Sandy at Pearle graciously repaired them at no charge. THAT’S helping your neighbors! Great folks!","updateTime":"2024-10-21T17:48:42.713952Z"},{"reviewer":"Amy Abbott","starRating":"FOUR","comment":"Wonderful experience. Sandra picked right up and helped me find tge perfect frames and was even able to get a pair of prescription sunglasses. Will definitely recommend. Thanks so much.","updateTime":"2024-10-16T18:22:59.296035Z"},{"reviewer":"Suzanne Phillips","starRating":"FIVE","comment":"Friendly customer service. Very knowledgeable about their products and were able to help my kids find glasses that suited them.","updateTime":"2024-10-16T02:44:27.767909Z"},{"reviewer":"Heather Bryant","starRating":"FIVE","comment":"I visited Pearle Vision recently shopping for new frames. I was pleasantly pleased with the staff. Sandy was very friendly and helpful. She answered all my questions and seems exceptionally knowledgeable. I will be coming back!!","updateTime":"2024-10-16T00:59:10.882957Z"},{"reviewer":"Miranda May","starRating":"FIVE","comment":"My husband waited until last minute to renew his drivers license and failed the eye exam. As a mail carrier, his drivers license is required for the job. The Roanoke office was quick to get him in for an eye exam and just as quick to help him pick out the perfect pair of glasses that he felt comfortable in…..now the mail man can see again! Thanks Pearle Vision!","updateTime":"2024-10-15T12:00:43.462905Z"},{"reviewer":"scottcoffey123","starRating":"FIVE","comment":"Great Service! Great overall experience!! While they have a great selection of frames I wasn’t finding the exact style/color that I was looking for and Sandy quickly jumped in and was so helpful… she suggested a pair of frames for me to try on and they were perfect. We’ve been going to the Pearle Vision at Valley View for years and we keep going back for the great service, knowledgeable sales associates, seamless transaction and the amazing frame styles and color options. I highly recommend the Valley View store because we always leave as happy customers.","updateTime":"2024-10-08T21:36:04.798846Z"},{"reviewer":"Raven TwoSouls","starRating":"THREE","comment":"Please understand, the IN-Person service in the exam & the store was excellent. Unfortunately, the exam is not attended by a real doctor & therefore some aspects of the exam were not possible (dilation). So, I still have to find, schedule, and visit a live doctor who can actually diagnose the condition of my eyes. If your eyes are fine, go ahead and schedule your visit here - but if your eyes were fine, why would you schedule a visit?","updateTime":"2024-09-13T14:29:11.397872Z"},{"reviewer":"Rachael Turner","starRating":"FIVE","comment":"Stopped in because my screw came out of my glasses and Sandy was a pleasure to deal with she fixed me up in no time. Thanks sandy","updateTime":"2024-08-10T15:53:04.530153Z"},{"reviewer":"Meagan Smith","starRating":"FIVE","comment":"Always taken care of promptly by the friendly, generous staff. Thank you!","updateTime":"2024-07-10T15:26:54.363722Z"},{"reviewer":"Evan Miller","starRating":"FIVE","updateTime":"2024-06-17T18:14:10.470967Z"},{"reviewer":"Austin Mendenhall","starRating":"ONE","comment":"I have always had a good experience here until recently. Rude, stereotypical staff gave me an incorrect replacement contact lens for astigmatism then insinuated I was untruthful about the lens that I had picked up. The woman’s demeanor, body, language, and tone was extremely rude and judgmental. She kept saying “if” the wrong contact was pulled. Then, she falsified information against the contact company my prescription is with, claiming they told them I was not allowed to receive another trial. I called Cooper Vision who then advised me they never said such a thing and do not have limits on trials. I recorded the conversation and will be sending it to their head office.","updateTime":"2024-05-07T20:49:55.795293Z"},{"reviewer":"Blake Sutphin","starRating":"FIVE","comment":"Great service!!","updateTime":"2024-04-27T17:43:52.977600Z"},{"reviewer":"Teresa White","starRating":"FIVE","comment":"My experience at Pearl Vision was exceptional. I called and wanted to check on my benefits, etc. and Sandra answered the phone. I explained my dilemma and she was ready to help. Her kindness is rare and I'm so glad I called. It was the most pleasant optical appointment I've ever had. Thanks Sandra and I will be back!","updateTime":"2024-03-14T17:38:53.569222Z"},{"reviewer":"Arthur Moore","starRating":"FIVE","comment":"Pearl vision has the best selection of designer eyewear locally .best fit for your vistar insurance .massive savings.. Sandra Fox was a gem in the process...for Roanoke va.","updateTime":"2024-03-12T12:21:17.348931Z"},{"reviewer":"kenton Mitchell","starRating":"FIVE","comment":"Great place to take care of your eye care needs! Sacha and Sandy were both knowledgeable and professional and got me what I needed at an affordable price!!!","updateTime":"2024-03-01T13:36:03.072471Z"},{"reviewer":"Richard Taylor","starRating":"FIVE","comment":"If you want to receive great service by very pleasant personnel go to the Pearle Vision store in the Valley View Mall in Roanoke, Virginia. The choices of frames and the prices will be equally good too.","updateTime":"2024-02-21T23:33:17.351107Z"}]