[{"reviewer":"Camya Green","starRating":"THREE","updateTime":"2025-12-01T14:39:43.582403Z"},{"reviewer":"Diane Dalberto","starRating":"FIVE","comment":"Awesome staff and very knowledgeable and I highly recommend them!","updateTime":"2025-11-15T22:10:44.806764Z"},{"reviewer":"Marcia Patrovani","starRating":"FIVE","comment":"I recently visited Pearle Vision at Lynnhaven Mall, Virgina Beach and was impressed by the warm, professional care from the attentive staff. Dr. Ferrara was incredibly thorough during the eye exam, taking the time to explain every step and answer all my questions with patience and clarity. His expertise and attention to detail was evident, and I felt confident that my vision health was in excellent hands.\n\nThe clinic was clean, modern, and well-equipped, with a great selection of frames and helpful staff.\n\nOverall, this was an excellent experience, and I highly recommend Dr. Ferrara for exceptional eye care. Thank you so much!","updateTime":"2025-10-31T02:53:26.524914Z"},{"reviewer":"Shaun Lopez","starRating":"ONE","comment":"Dr.Farrara was rude and have a bad personality.Never again..😩","updateTime":"2025-08-22T18:10:12.661041Z"},{"reviewer":"Lillian Lucash","starRating":"FIVE","comment":"I loved my experience with Dr. Ferrara and his whole professional team. A+","updateTime":"2025-08-08T21:30:40.009384Z"},{"reviewer":"M P","starRating":"FIVE","comment":"Dr. Ferrera is extremely knowledgeable, kind, hospitable, and overall an amazing Optometrist. Great prices and customer service. Highly recommend Dr. Ferrera for glasses and contacts prescriptions and eye exams. Thank you for the great experience!","updateTime":"2025-07-08T01:26:41.416978Z"},{"reviewer":"Kierra Blount","starRating":"ONE","comment":"Staff was nice but my appointment was at 11:15am and I think I am still waiting to be seen. Very long wait time and I was on time for my appointment.","updateTime":"2025-06-02T16:06:10.978061Z"},{"reviewer":"T S","starRating":"ONE","comment":"Experience was uncomfortable and I was told my vision was normal and when asked about the possibility of having astigmatism he told me i didnt. To clarify i said at night time the lights are like fireworks so big it's hard to see anything. I cannot see far at all either. One tech said i had 20/20 vision?\nWent to another doctor 2 weeks later and my prescription they gave me was significantly different from the one I got here and was told I have astigmatism. I'm confused why it was so different. The receptionist and staff otherwise were very nice. Just didn't feel like I was being listened to and the differences kinda proved it... just wish I didnt have to go elsewhere and pay out of pocket and was just listened to...","updateTime":"2025-03-20T18:50:05.098359Z"},{"reviewer":"Thelma Hand","starRating":"FIVE","comment":"Everyone was FANTASTIC and helpful","updateTime":"2025-03-14T16:31:14.083646Z"},{"reviewer":"Terry","starRating":"FIVE","comment":"Staff is always friendly and knowledgeable","updateTime":"2025-03-10T11:17:42.784285Z"},{"reviewer":"Adrienne #love","starRating":"FIVE","comment":"I would like to give a special thank you! too Landen . He has been so helpful every time we are getting New glasses. Or just have a question. Landen also give you call or text in a timely fashion when your glasses are done this is the best customer service ! Thank you to the ladies at the check in for the eye exams desks also.","updateTime":"2025-03-09T17:59:54.906400Z"},{"reviewer":"Said Laghrani","starRating":"FIVE","comment":"Dr Ferrara is very friendly and professional. The choice of eye glasses is good too.","updateTime":"2025-02-16T19:25:03.627491Z"},{"reviewer":"Thomas Klett","starRating":"FIVE","comment":"My eyeglasses needed repair. So I stopped by the mall location and presented my eyeglasses with the loose lens. Staff - Joel- cheerfully repaired the nose grips as I waited and charged me nothing..,….Fantastic.\nAnd to think I had tried 3 other optical stores in the past with bad luck..,,","updateTime":"2025-02-04T22:22:49.557861Z"},{"reviewer":"Tiara McPaul","starRating":"THREE","comment":"Although the experience is great there, the lack of communication when it come to picking up is very unfortunate. Even though they clearly are honest and say they will most likely NOT call you when ready but gives you a time frame to to pick up and you give them an extra day only to be told the lab tech was out sick and may be back Monday, was a waste of a trip. Then and only then do they actually say we will call you once ready. Very inconvenient.","updateTime":"2025-02-02T18:21:55.733251Z"},{"reviewer":"Eric Skeeter","starRating":"FIVE","comment":"Dr, Ferrera is an amazing doctor and shows great care and concern for his patients.","updateTime":"2025-01-12T22:01:46.159636Z"},{"reviewer":"Dionisio Salazar","starRating":"FIVE","comment":"This was a great experience Andrew Norman was great!!!! He is very knowledgeable, very encouraging, very professional and he really takes the time to do a good job for you. I highly recommend Pearle Vision at the Lynnhaven Mall they got my glasses spot on; visionwise as well. The progressive aspect is spot on. I've always hated the progressive reader part of them and Pearl Vision are the only ones that has gotten it right. I've worn glasses all my life am 61 and these guys really do a fantastic job. Can't say enough!!! Thanks ya'll!!!!","updateTime":"2024-12-15T21:56:10.810264Z"},{"reviewer":"Linward Fields","starRating":"FIVE","comment":"I am very pleased with the professionalism and the attention to detail that is exemplified every time I visit Pearl Vision. I’m very pleased and excited to visit this office, because I always expect to be uplifted and I'm never disappointed. Keep up the good work.","updateTime":"2024-11-28T03:42:58.010411Z"},{"reviewer":"CORRINE Alvey","starRating":"FIVE","comment":"Got new glasses and Andrew went above and beyond with customer service, my current glasses are horribly scratched, and he did everything he could to clean them up and even put new nose pieces and tighten them so I could see until my new glasses arrived and I greatly appreciate at his eye for detail and customer service","updateTime":"2024-11-15T14:03:32.348802Z"},{"reviewer":"Alan KIGHT","starRating":"FIVE","comment":"This is Hands down the best place to get Glasses, or contacts in Virginia Beach. Nelson , Noel, Scott, Allen and the whole crew there are on point! Best deal, best service, and thier knowledge and friendly service are unparalleled by ANYONE! I ride motorcycles, and loose at least one pair of glasses a year and they are always right on the mark to order a new set. I go no where else. THANKS, YOU GUYS ROCK!!","updateTime":"2024-11-02T00:30:03.898341Z"},{"reviewer":"Alaina Ingram","starRating":"ONE","comment":"Save yourself the time and skip this location. Sat in a room for an hour waiting for my kids to be seen. The room has a patient expected wait time notification but that’s something that needs disclosed during booking. If so I would have booked with a location that values their patients time.","updateTime":"2024-10-31T21:34:39.083734Z"},{"reviewer":"Yvette DiNapoli","starRating":"FIVE","comment":"Heather Gonzales at Pearl Vision Lynnhaven Mall was wonderful! She was extraordinarily patient and explained everything about my VSP insurance. She went over ALL my options and explained everything in detail!!","updateTime":"2024-10-13T16:54:48.798026Z"},{"reviewer":"Krystal Taylor","starRating":"ONE","comment":"Go to Lens Crafters, Walmart, Beach Eyecare, or anywhere but the Pearl Vision at Lynhaven Mall. The owner of the franchise requires 2 visits for contacts, but does not tell you that when you specifically make an appointment for contacts lenses. Once you complete your eye exam, you are required to come back for a secondary appointment for a fitting. This requirement is purely for Dr. Ferrara's convenience. Customer service here is a joke.","updateTime":"2024-10-12T13:04:30.186368Z"},{"reviewer":"kendall clark","starRating":"FIVE","updateTime":"2024-10-08T02:17:14.943346Z"},{"reviewer":"Sara Vennard","starRating":"FIVE","comment":"I have a problem (my frames are too wide) and Heather G. (lynhaven mall location) had the solution (a very creative solution). Heather went above and way beyond. Please make sure she is recognized for being super! Sunday 9.29.24.","updateTime":"2024-09-29T23:12:29.676530Z"},{"reviewer":"Latonya James","starRating":"FIVE","comment":"Definitely the best","updateTime":"2024-09-14T19:00:12.931441Z"},{"reviewer":"Virginia Richmond","starRating":"ONE","comment":"Would not recommend this Pearl vision they discriminate against people with higher prescriptions by charging an extra $100 and still have you pay for high density lenses on top of that. First time I've ever had to pay extra for my glasses at pearl vision just because my prescription is high.","updateTime":"2024-08-01T03:19:47.361926Z"},{"reviewer":"Yvonne Brackett","starRating":"ONE","comment":"Customer service does not exist in the Lynnhaven Mall location. I was not greeted nor asked if I needed any help upon arrival to their store. I was told they were all busy..\nThey were not assisting customers but doing paperwork. They could get me someone to help if I needed it....\nI feel I should have been asked when I walked into the store...needless to say I walked out....Poor Customer Service.","updateTime":"2024-07-29T21:50:28.973284Z"},{"reviewer":"Jeff Fox","starRating":"FIVE","comment":"So I have an appointment with Pearl vision, and Noel from Pearl vision called me to inform me that I have two insurances, and that it would be beneficial to me to wait a few days to take full advantage of my insurance benefits. He could’ve just let me come in and I would’ve paid whatever I had to pay. He also offered to give me a contact for my eye so I would be OK for that period of time till my next appointment. That is Customer Service at its best and finest. I’ve been going to Pearl Vision Lynnhaven mall for several years, it would be foolish to go anywhere else!! one satisfied customer!!! I highly recommend Pearl View at Lynnhaven Mall!!!!!!!!!!! keep up the great work, Noel. i’m not cool it just put it all in there. It gets better, I came back, got my eye examination, use my insurance, got a pair of glasses, did not come out of pocket for anything except the lenses, landen is the best","updateTime":"2024-07-22T22:40:28.639562Z"},{"reviewer":"Jan Farley","starRating":"FIVE","comment":"My exam was thorough with no pressure to buy into any extra tests. The optical staff was friendly and helpful in picking out frames. Again, no pressure or up-selling. I can’t wait to go back and pick up my new glasses!!","updateTime":"2024-07-08T20:35:32.132359Z"},{"reviewer":"Justin Spyres","starRating":"FIVE","comment":"Great place .","updateTime":"2024-06-07T17:36:57.530019Z"},{"reviewer":"ShaVon","starRating":"TWO","comment":"Very disappointed after being a customer for many years of the service received. I love the optic side with Dr Ferrara. However, don’t expect to get glasses 45 mins prior to closing with no one in the store and don’t try to rush back after work the following day. I’ve never had this issue in years past. I needed up going to a different store all together not even PV and paying less for my two pairs of glasses for myself and my son. Really disappointed as I’ve always gotten my glasses through them. And sorry no I do not prefer to come to the mall on a Saturday when it’s filled with disrespectful teenagers.","updateTime":"2024-03-08T00:34:14.446937Z"},{"reviewer":"KELLIE J. STOCKTON","starRating":"FIVE","comment":"Very nice accommodating staff and doctor. Have been a patient there for over 30 years!","updateTime":"2024-03-07T22:47:24.104082Z"},{"reviewer":"Tabitha Burns","starRating":"FIVE","comment":"Andrew was amazing! Great customer service! Thank you so much!","updateTime":"2024-02-12T21:49:43.672711Z"},{"reviewer":"Linda Michie","starRating":"ONE","comment":"I saw Dr. Ferrera again today to fix yet another pair of defective glasses I purchased from Joyful Eyecare. He refused to replace them or refund my money and told me to leave, even though he had already admitted the glasses were defective. He made fun of me, accused me of intentionally scratching the glasses, and accused me of \"torturing\" him for my request that he make things right. I confirmed with another Optometrist that the lenses were defective and the cracking problem I was having was commonly known to occur in the type of lenses he ordered for me. Rather than trying to make it right he tried to blame and insult me. I will follow up with the Healthcare Complaints Commission and the court, but save yourself the indignity and expense, and go somewhere else.","updateTime":"2024-02-06T23:36:06.261518Z"},{"reviewer":"K. Raymer","starRating":"FIVE","comment":"Dr. Ferrara is an excellent optometrist who takes time to provide thorough examinations and explanation of care. He is by far the best optometrist I've had in over 60 years of eye exams. His staff are equally professional and friendly. The quality of the eye products is exceptional and follow-up care for adjustments or warranty are handled quickly without problems.","updateTime":"2024-01-12T17:07:40.495273Z"},{"reviewer":"Jessica Pagán","starRating":"ONE","comment":"This Pearle Vision has terrible customer service. This is my second time attempting to use this Pearle Vision location that has been unsuccessful. For starters, they aren’t friendly to greet customers. Second, I did the initial part of the exam, and then I was left in the exam room for 30 minutes without being seen by the doctor. I had a scheduled appointment for 11:45. I left the office at 12:30 again without ever seeing a doctor. Save yourself time, and don’t go here.","updateTime":"2023-12-29T17:40:13.235160Z"},{"reviewer":"Danae Lindsey","starRating":"FIVE","comment":"Yesterday, I went to Pearle Vision to have my glasses tightened. An employee name Scott offered to help tighten it. I waited for a little bit and after 5 minutes, he was done. He let mom and I know that he changed the lens and cleaned them as well. I wasn’t expecting that at all and again, would love to thank him for fixing my glasses!","updateTime":"2023-12-24T02:20:59.525085Z"},{"reviewer":"John Sandercock","starRating":"FIVE","comment":"In all my dealings with the Lynnhaven location they have been very professional and timely. Excellent selection of frames.","updateTime":"2023-12-05T23:11:32.967142Z"},{"reviewer":"Jackeline Cardenas Douglas","starRating":"FIVE","comment":"My first time in 10 years that I got a pair of glasses that I can see through. Very good service and knowledgeable optometrist. Excellent glasses options.","updateTime":"2023-11-24T00:36:07.729415Z"},{"reviewer":"Steve Dodson","starRating":"FIVE","comment":"Andrew Normand was very knowledgeable and extremely helpful with the whole process, made me and my wife very comfortable. Thanks again Andrew!","updateTime":"2023-11-19T14:25:13.399991Z"},{"reviewer":"Kelvin Rondon","starRating":"ONE","comment":"Over all vary disappointed in the service in the glass department, after sitting down and talking the lady up front and finalizing everything and I gave my card to pay for everything Nelson told the person that was helping and running my card that they can’t use my insurance for the glasses when they literally was about the run the card waste of time, manager rude and unprofessional. I come here for my glasses this wil be the last time I come to this place, PS they don’t do Military Discount","updateTime":"2023-10-30T16:56:44.726256Z"},{"reviewer":"Portnoy Curry","starRating":"FIVE","comment":"Thank you Andrew Normand…, I REALLY APPRECIATE EVERYTHING YOU DONE TO HELP ME AND MY WIFE OUT.\nYou are no officially my cousin Drew…lol","updateTime":"2023-10-03T19:27:50.879321Z"},{"reviewer":"Nelson Camacho","starRating":"FIVE","comment":"Amaizing experience! Like always, from the exam to getting my glasses in 1h was exceptional. Andrew, Dr. Ferrara and his staff did a great job!!","updateTime":"2023-09-28T22:50:40.858435Z"},{"reviewer":"Melissa Barnes","starRating":"FIVE","comment":"Andrew did an amazing job on getting me my glasses","updateTime":"2023-09-19T16:23:42.752454Z"},{"reviewer":"DOCEMILES","starRating":"FIVE","comment":"Omg! This save my life today! Andrew Norman it’s the guy! He save me from an accident with my glasses and turned to a new ones he achievement to fix it in new ones! 5 stars service to this guy!","updateTime":"2023-09-07T18:02:53.904696Z"},{"reviewer":"Tyrick Sawyer","starRating":"FIVE","comment":"This was my first time coming to that location and all I can say is I will be getting my glasses from there forever. They have a great selection to choose from. Andrew helped me out a lot and made me feel confident in the frames that he handpicked. He has a welcoming and relatable personality and also a good eye for picking frames that best fit you.","updateTime":"2023-09-05T21:07:02.478999Z"},{"reviewer":"Stephen Reece","starRating":"FIVE","comment":"They were very friendly and efficient. My wife and I came with back to back appointments. During the exam they doctor was friendly and recommended the best type of lenses for my eyes. After words my wife and I had good customer service from the associates when we bought glasses.","updateTime":"2023-09-02T12:48:13.876695Z"},{"reviewer":"Ingrid Skalla","starRating":"FIVE","comment":"From the exam to getting glasses 🤓 this has been a an A+. Andrew listened to my wants and needs and I got the best glasses. I'm now a fan of Tom Ford frames","updateTime":"2023-09-01T23:44:08.605788Z"},{"reviewer":"Pat Smiley","starRating":"FIVE","comment":"I was very happy with my experience at this store. I was greeted as I entered the store, all staff were helpful. I found new glass frames that I really like. Pearle Vision takes my VSP insurance so the ordering process went very smoothly. Looking forward to getting my new glasses!!!! Thank you so much!","updateTime":"2023-08-28T22:02:06.145261Z"},{"reviewer":"tony m","starRating":"FIVE","comment":"Nice selection of glasses. Staff was very attentive and friendly.","updateTime":"2023-08-25T14:30:27.272012Z"}]
