[{"reviewer":"Z K","starRating":"FIVE","comment":"Thank Athena replacing my nose pads for me","updateTime":"2026-02-20T22:42:53.799002Z"},{"reviewer":"Vincent Berthillot","starRating":"FIVE","comment":"Amazing experience thanks to Irina!!","updateTime":"2026-01-24T19:29:36.108430Z"},{"reviewer":"Lily Xing","starRating":"FIVE","comment":"I had a wonderful experience at this optical store thanks to Athena who helped me choose my glasses. She was incredibly patient, took the time to answer all my questions, and made sure I felt comfortable and confident with my selection. Her customer service skills are outstanding—friendly, professional, and truly caring. I really appreciate her help and highly recommend this store because of her excellent service.","updateTime":"2026-01-23T22:35:26.034969Z"},{"reviewer":"Ying-Fang Lai","starRating":"FIVE","comment":"Athena has been very helpful in choosing the best styles and discounts for me. Will come back!","updateTime":"2026-01-23T20:53:08.873645Z"},{"reviewer":"Kimberly Lally","starRating":"FIVE","comment":"Athena stepped up and took care of my baby sister's glasses repair. Irina, the other staff member was warm and welcoming.\n\nI've no doubt that this wonderful will take care of your needs.","updateTime":"2026-01-16T20:27:15.200795Z"},{"reviewer":"J C","starRating":"FIVE","comment":"Thank you for your kindness and help!","updateTime":"2026-01-16T20:24:59.565267Z"},{"reviewer":"Missy Couch","starRating":"FIVE","comment":"Athena was extremely helpful adjusting my glasses and answering my questions","updateTime":"2026-01-16T19:29:48.143311Z"},{"reviewer":"Dan Heller","starRating":"ONE","comment":"This is for factor Square. I came for a recheck to see the main doctor yesterday and she couldn’t have been more bothered by my coming back. It made me very uncomfortable as a patient and a customer you tell me that if something doesn’t feel right, I can come back and get a recheck. I did that and I got attitude. You can be assured that I will not return. i’m sure you’re very sorry Dr. Lee needs an attitude check","updateTime":"2026-01-10T19:45:13.078842Z"},{"reviewer":"Joe","starRating":"FIVE","comment":"I have used them 3 times for 3 different eyeglasses. All great. They accept VSP. Great staff. Athena(If I remember her name correctly) was so nice to my daughter who got her first prescription eyewear done today. I really appreciated that.","updateTime":"2025-12-21T01:18:57.066678Z"},{"reviewer":"hieu le","starRating":"FIVE","comment":"Athena & Irina are the best customer service I've ever received anywhere","updateTime":"2025-12-17T00:44:05.128330Z"},{"reviewer":"Michael Schiller","starRating":"FIVE","comment":"Athena was absolutely incredible. Great customer service. Took care of all my needs and answered all my questions.","updateTime":"2025-12-08T18:28:04.274442Z"},{"reviewer":"1951Huong","starRating":"FIVE","comment":"I stopped by PEARLE VISION at 3923 Factoria Square Mall to look for a new glasses frame, and ATHENA provided exceptional service from start to finish.\n\nATHENA was incredibly helpful, patient, and knowledgeable; guiding me in choosing the right frame and walking me through the entire insurance process with ease.\n\nHer professionalism and friendliness made the experience so smooth.\n\nThank you, ATHENA, for going above and beyond!\n\nHighly recommend her!","updateTime":"2025-12-02T20:06:43.310391Z"},{"reviewer":"Steven Taylor","starRating":"FIVE","comment":"Athena was extremely kind and helpful with adjusting my glasses. Lovely customer service!","updateTime":"2025-11-28T21:17:46.733344Z"},{"reviewer":"Yulia Zhezhel","starRating":"FIVE","comment":"So nice and helpful stuff. Thanks to Irina and Athena for their work.","updateTime":"2025-11-21T19:54:50.957894Z"},{"reviewer":"Legal Lady","starRating":"FIVE","comment":"Stopped by Pearle Vision for an eyeglass repair. I was greeted by Athena who was super professional and helpful. Thank you, Athena!","updateTime":"2025-11-20T21:08:46.550636Z"},{"reviewer":"Rey Dela cruz","starRating":"FIVE","comment":"Athena the firts time i neet her fir my eyeglass repair and she did im happy a lur that so i give her an excelkent score of 10","updateTime":"2025-11-19T00:50:42.179820Z"},{"reviewer":"Robert Epstein","starRating":"FIVE","comment":"I didn’t even buy my glasses at the Pearl Vision store in Factoria Mall but Katie repaired my prescription sunglasses at no cost to me. That’s what I call great service. Thank you Katie.","updateTime":"2025-10-30T23:04:22.817732Z"},{"reviewer":"kisean nathan","starRating":"FIVE","comment":"Great service. Worked with Asra, and she was pleasure and extremely knowledgeable.","updateTime":"2025-10-22T01:03:00.566098Z"},{"reviewer":"Sarah Zhang","starRating":"FIVE","comment":"Athena is very helpful helping my mom adjust the frame.","updateTime":"2025-10-09T23:14:28.231448Z"},{"reviewer":"Janice Kao","starRating":"FIVE","updateTime":"2025-10-07T23:03:20.416722Z"},{"reviewer":"KIMTHOA NGUYEN","starRating":"FIVE","comment":"Our family has come to the Pearle Vision at Factoria Mall in Bellevue for many years and always happy with the sevices. Especially Athena and Asra, they are very nice, and helpful, they even offer the fix a few pair my old glasses.","updateTime":"2025-10-07T21:06:50.894044Z"},{"reviewer":"Kat","starRating":"FIVE","updateTime":"2025-10-03T23:38:31.043834Z"},{"reviewer":"Hasan Utku","starRating":"FIVE","updateTime":"2025-09-21T06:25:54.606757Z"},{"reviewer":"Alan Lai","starRating":"FIVE","comment":"Athena has been very professional and patient with my need. I recommend her highly for any vision issues and glasses. You won’t be disappointed.","updateTime":"2025-09-17T19:11:02.791166Z"},{"reviewer":"Ron Hofilen","starRating":"ONE","comment":"Athena asked for a review prior to assisting me. Others who have worked at this location warrant high praises. Those who seek reviews to provide a service need to be spoken to by management. Will visit another Pearl or another store before ever returning here for help","updateTime":"2025-08-28T18:50:48.113945Z"},{"reviewer":"Eric Rice","starRating":"FIVE","comment":"The staff here was very helpful and pleasant","updateTime":"2025-08-18T21:00:55.375670Z"},{"reviewer":"Anthony Rowe","starRating":"FIVE","comment":"Athena was awesome and reshaped my glass free of charge! She did really fast too. I would highly recommend! -cheers","updateTime":"2025-08-15T00:17:38.243233Z"},{"reviewer":"Jacqueline S.","starRating":"FIVE","comment":"Athena was super helpful today! Thank you so much!","updateTime":"2025-08-11T17:10:17.039441Z"},{"reviewer":"Archana Sinha","starRating":"FIVE","updateTime":"2025-08-05T16:50:32.894875Z"},{"reviewer":"Lissie Li","starRating":"FIVE","comment":"I love this store! They are so generous and gentle. They helped me fixed my sunglasses even I didn’t originally purchased from here. I will definitely come back. Be their customer and tell my friends about it. Five star and they literally make my day! And thanks to Asra a lot! 🥰🥰🥰🥰🥰🥰🥰🥰","updateTime":"2025-07-30T00:21:50.433474Z"},{"reviewer":"Ilona Leclerc Devillard","starRating":"FIVE","comment":"I went to this store with my friend to ask if they had a screw to fix her sunglasses that broke earlier today. The who lady who helped us is named is Asra :) Made our day!","updateTime":"2025-07-30T00:21:14.303067Z"},{"reviewer":"Wisdom Seeker","starRating":"FIVE","comment":"Athena","updateTime":"2025-07-23T22:30:03.018039Z"},{"reviewer":"Helen Nguyen","starRating":"FIVE","comment":"Athena is very helpful! I am really appreciate !","updateTime":"2025-07-16T17:50:01.514214Z"},{"reviewer":"young suh","starRating":"FIVE","comment":"Sara and Athena were very helpful in fixing my sunglasses.","updateTime":"2025-07-16T00:15:23.360598Z"},{"reviewer":"Haven Jarman","starRating":"FIVE","comment":"Athena saved me money! she helped me fix my husbands glasses. Thank you!","updateTime":"2025-07-10T20:46:22.359994Z"},{"reviewer":"Tara Herold","starRating":"FIVE","comment":"Athena at factoria Bellevue went above and beyond for me. I was a walk in and she fixed my sunglasses right away. I will be back","updateTime":"2025-07-09T20:09:09.999498Z"},{"reviewer":"Hiep Do","starRating":"FIVE","comment":"Thank you doctor and Athena for helping me get my subscriptions and explain me about my benefits! I picked up a new pair of sunglasses thanks to Athena!","updateTime":"2025-07-03T17:56:26.207386Z"},{"reviewer":"Marwan Batrouni","starRating":"FIVE","comment":"Athena was very helpful, she fixed the frame with no charge. Highly recommend this location.","updateTime":"2025-07-01T21:23:30.485558Z"},{"reviewer":"Gina Haines","starRating":"FIVE","updateTime":"2025-06-28T01:49:49.401705Z"},{"reviewer":"Liza Saludares","starRating":"FIVE","updateTime":"2025-06-28T00:47:38.857865Z"},{"reviewer":"Sylvia Vargas (SQLSylvia)","starRating":"FIVE","comment":"Excellent an professional experience. Ariana was great to work with to get me beautiful glasses for me!","updateTime":"2025-06-26T20:16:22.809270Z"},{"reviewer":"Daniel Lin","starRating":"FIVE","comment":"Athena is super friendly and helpful to solve my problem for me!!!","updateTime":"2025-06-26T19:35:52.127895Z"},{"reviewer":"Lillian Rose Simpson","starRating":"FIVE","comment":"Athena helped me readjust a pair of glasses quickly and easily at no charge! Great service.","updateTime":"2025-06-26T00:51:28.733891Z"},{"reviewer":"Iraj Shirazy","starRating":"FIVE","comment":"Athena she is very nice","updateTime":"2025-06-25T19:59:03.691994Z"},{"reviewer":"Mary M","starRating":"FIVE","comment":"Thank you so very much to Asra today for fixing my daughters glasses! We came to the Factoria Mall from the Olympic Peninsula to play when my daughter bent her glasses pretty bad. We waited a just a few minutes to be fixed and are now back to playing at the mall. Great service, kind people, efficient. Thank you!","updateTime":"2025-03-08T23:12:11.676884Z"},{"reviewer":"Colby","starRating":"FIVE","updateTime":"2025-02-08T19:49:33.427350Z"},{"reviewer":"Kelly","starRating":"FIVE","comment":"We have been served by the amazing staff for over a decade. Their kindness and attention to our vision needs is remarkable!","updateTime":"2025-02-08T19:39:06.462311Z"},{"reviewer":"Michael Juntunen","starRating":"FIVE","comment":"Everybody was great from checking in, exam, and purchase of glasses and lenses. A bit steep on the price, but I did go for the latest tech in progressives","updateTime":"2025-02-08T02:36:24.729342Z"},{"reviewer":"Azara Rahman","starRating":"FIVE","updateTime":"2025-02-08T02:07:59.537075Z"},{"reviewer":"Agnes Huang","starRating":"FIVE","updateTime":"2025-02-06T21:00:34.620705Z"}]
