[{"reviewer":"Jon Craig","starRating":"FIVE","comment":"Dr. Fleming was very kind, is military friendly, and did a great job with my son. The opticians were incredibly generous with our eyeglasses purchase and had excellent customer service. We’ll be back!","updateTime":"2025-11-21T01:21:27.206168Z"},{"reviewer":"Allys&Adam N","starRating":"FIVE","updateTime":"2025-11-08T22:09:43.823337Z"},{"reviewer":"Lisa Ugalde Soros","starRating":"FIVE","comment":"One of the nose pads fell off my glasses while I was at work, leaving me with bare metal digging into the side of my nose. A co-worker suggested coming here since this is where she is seen. I walked in, was greeted by a lovely man named Matt. After I explained what had happened he told me to look around and he would be right back. I don’t think I even made it around the entire store and he was back with my glasses all fixed and comfy new nose pads installed and my glasses clear and sparkling. No charge. Matt was genuinely happy to help me and made sure I was good to go. Made my day so much better.","updateTime":"2025-11-04T19:43:51.126652Z"},{"reviewer":"Brianna Forsell","starRating":"FIVE","comment":"Pearle Vision has been my home for the past three years and I cannot recommend them enough! Dr. Fleming is very kind and informative, I look forward to every appointment I have. Matt is SO patient and kind, his calm demeanor helps you feel at ease from beginning to end. I got my husband to transfer to their office and he loves that he made the change!","updateTime":"2025-11-02T19:15:12.055201Z"},{"reviewer":"Jared Hayward","starRating":"FIVE","comment":"We have always had an outstanding experience with the Pearl Vision here in Lake Stevens. My wife went in a couple of weeks ago, and she mentioned that Debbie was awesome, and that she appreciated having such a nice eyeglasses shop right here in town.","updateTime":"2025-09-21T00:12:49.590452Z"},{"reviewer":"Robin Wixom","starRating":"FIVE","comment":"We had a great experience at Pearl Vision in Lake Stevens. Dr Fleming was very nice and did a very thorough exam. Matt helped us with frames and was very patient explaining all of our options. Appreciated that we weren’t rushed and had a lot of choices to make. Glad we came here and will return again.","updateTime":"2025-09-20T23:12:06.455276Z"},{"reviewer":"Krista King","starRating":"FIVE","comment":"Our usual glasses place was closed, but my daughter’s glasses were hurting her head, so we tried Pearle Vision. They were so kind and helpful. And now she doesn’t have to be in pain all weekend until the usual office opens!","updateTime":"2025-09-19T21:52:36.229809Z"},{"reviewer":"Jeana Baca","starRating":"FIVE","comment":"I worked with Debbie and there is only one word to describe her: Amazing! I walked in ten minutes before closing. I felt so bad. It was the only time I could make it in to the store. I had broken my glasses in the past week and I finally had the time and the money to go in to the store and figure out how to replace them. Debbie, she showed no frustration in helping me even though she had to stay past closing time. She was delightful, friendly and easy going. She even hooked me up with my glasses. She was wonderful. Thank you Debbie! If there was a reason to come to Pearle Vision, it would be because of you. Thank you so much","updateTime":"2025-09-10T20:52:04.284226Z"},{"reviewer":"Angela Strecker","starRating":"FIVE","comment":"Dr Fleming was quick and very thorough and even took time to explain some images of my eye for me. Matt and Alesha(?) were both very helpful and honest when trying to select glasses.👓 Highly recommend this Pearle Vision they made me and everyone in there feel welcomed and appreciated!","updateTime":"2025-09-06T14:30:36.396363Z"},{"reviewer":"Alli Walsh","starRating":"FIVE","comment":"Always have a great experience here! The Dr is very quick and knowledgeable and the other staff are very friendly as well. This place is a gem if you are in the Lake Stevens area!","updateTime":"2025-08-30T19:58:29.513808Z"},{"reviewer":"Javier Aranda","starRating":"FIVE","comment":"Great personal service!!","updateTime":"2025-08-15T18:04:20.902596Z"},{"reviewer":"Prabha Chinaswamy","starRating":"FIVE","comment":"Awesome experience at Lake Stevens Pearle Vision! Both the doctor and the front desk team were friendly, professional, and helpful. They even offered free adjustments for my glasses. Thank you for the great service!","updateTime":"2025-08-13T23:22:37.265921Z"},{"reviewer":"Jarik Bautista","starRating":"FIVE","comment":"family friendly, professional and courteous!","updateTime":"2025-08-13T00:27:34.109566Z"},{"reviewer":"Debbie Nelson","starRating":"FIVE","updateTime":"2025-07-31T19:20:16.231821Z"},{"reviewer":"Matthew Erdmann","starRating":"FIVE","comment":"Been seeing Dr Michael Fleming since moving to Lake Stevens in 2020 and have been well taken care of. Additionally, the staff that runs his office is wonderful. I have the most interaction with Matt and he helped me identify new frames and made sure they fit right as well as made sure I was getting the most benefit from my insurance with contact lenses. Matt went above and beyond too by repairing my frames that were more than a year old when he didn’t have to. This is why I will keep coming back! Thank you Dr. Fleming and Matt!","updateTime":"2025-07-17T21:57:31.697223Z"},{"reviewer":"marissa charawell","starRating":"FIVE","comment":"Wonderful service from Matt at the Lake Stevens location, very efficient and helpful :)","updateTime":"2025-07-15T22:51:31.313179Z"},{"reviewer":"Thomas Boonthue","starRating":"FIVE","updateTime":"2025-07-15T17:14:04.702439Z"},{"reviewer":"Cherie Guidry","starRating":"FIVE","updateTime":"2025-07-11T21:25:16.578011Z"},{"reviewer":"Lisa Weimann","starRating":"FIVE","comment":"Matt was so great!! I came in without an appointment, and he managed to fit me in during the many appointments that came and went while I was there. I left with a new pair of glasses at 50% off and a new set of lenses covered by my 'plan'. I highly recommend Pearle Vision in Lake Stevens and Matt for his expertise and care.","updateTime":"2025-07-07T22:27:55.456062Z"},{"reviewer":"Cristina Briseno","starRating":"FIVE","comment":"I want to say thank you to Alisha form Pearl Vision. She made my day; I have some very fancy and expensive vision glasses that I dropped and stepped on them that day. The end piece got uneven. I went to Pearl Vision and Alisha fixed my glasses for FREE. I was very happy and I would like to recommend this place for its amiability, professionalism, and customer service skills.","updateTime":"2025-07-05T03:37:55.323794Z"},{"reviewer":"A Dahl","starRating":"ONE","comment":"I've gone to see Dr. Flemming for several years. I needed to make an appointment for new glasses. Nobody picked up the phone , so I left a message. Someone from Dr. Flemming's called me and told me my insurance doesn't cover vision. That's silly, because I've seen him for a few years.. Anyway, I didn't like like the dismissive attitude I got after the message or when I finally got in touch with someone in his office.I guess my patronage isn't very important..","updateTime":"2025-07-05T00:15:45.685210Z"},{"reviewer":"Zella Wheeler","starRating":"FIVE","comment":"Great customer service from Matt at Lake Stevens Pearle Vision! Highly recommend this location!","updateTime":"2025-06-28T20:04:00.877447Z"},{"reviewer":"Daniel Moore","starRating":"FIVE","comment":"Very knowledgeable and professional team!","updateTime":"2025-06-27T03:24:51.187148Z"},{"reviewer":"N1","starRating":"FIVE","comment":"Wonderful experience. Best around.","updateTime":"2025-06-24T17:34:30.921636Z"},{"reviewer":"Elaine Jameson","starRating":"FIVE","comment":"Excellent customer service by Alishia. State of the art exam equipment use for a thorough eye evaluation.","updateTime":"2025-06-20T18:32:17.016898Z"},{"reviewer":"Joyce Primous","starRating":"FIVE","updateTime":"2025-06-20T02:00:16.441724Z"},{"reviewer":"Juan Obregon","starRating":"FIVE","comment":"Alishia was super helpful and wonderful, helped me with my glasses. Wish I could have done a review sooner I was just busy but thank you for the amazing help on Friday!!","updateTime":"2025-06-14T21:34:41.974209Z"},{"reviewer":"Penny Barker","starRating":"FIVE","comment":"Customer service is just as important as a quality product. Debbie went above and beyond to help me solve a lens problem on two different pairs of glasses. After the problem was resolved, she made sure I was happy adjustment as well. Thank you, Debbie!","updateTime":"2025-05-30T05:45:53.861271Z"},{"reviewer":"Jeremy Jenkins","starRating":"FIVE","comment":"Been coming here for years and every time is always and fantastic experience","updateTime":"2025-05-21T21:46:58.205508Z"},{"reviewer":"Alia Negrete","starRating":"FIVE","comment":"Debbie was so chill, she helped my friend and i pick out frames and she even stayed late so i could get them in today.","updateTime":"2025-05-10T02:10:34.855969Z"},{"reviewer":"Beau Dolan","starRating":"ONE","comment":"I don't usually post about my experience with a business, if it's good I tell some people, if it's bad I tell a few more, but this deserves public notice. I had the WORST experience at Pearle Vision today. I had an exam last week and that was fine, but what I didn't know is that they don't automatically give you a pupillary distance measurement. I called last week and they said the optometrist doesn't give that, an optician does, so I have to come back. I went in today and the lady was absolutely, without any reason, one of the rudest people I have talked to in a while. She said since I wasn't purchasing the \"full package\" from them I don't get the measurement. What? I'm a paying customer though? So she reluctantly said \"I'll give it to you but we don't like to so we don't get sued if you put the number in wrong online \". Okay I get that, no problem, but she flipped the script MORE and claimed the optometrist will give that measurement if you ask. How are we supposed to just know that?!? I understand their reasoning completely, but that customer service was ridiculous. Will not be going back here","updateTime":"2025-04-29T00:48:45.371848Z"},{"reviewer":"Laurie Glaspy","starRating":"FIVE","comment":"Very professional and courteous! Matt at the Lake Stevens, WA, store was great to work with!","updateTime":"2025-04-26T20:55:26.738637Z"},{"reviewer":"Spencer Jonassaint","starRating":"FIVE","comment":"Super quick, staff were friendly. I worked with Matt after my examination, and he got me set up with a nice pair of glasses as well as fixing my very bent frames I wore, free of charge.","updateTime":"2025-04-26T19:00:30.927162Z"},{"reviewer":"Cristeta Angel","starRating":"FIVE","updateTime":"2025-04-23T01:57:27.598106Z"},{"reviewer":"Zackery Fields","starRating":"FIVE","comment":"Great service fixed my daughter’s glasses instantly on a Saturday! Thank you so much!","updateTime":"2025-04-19T20:18:57.194416Z"},{"reviewer":"Lindsey Grabner","starRating":"FIVE","comment":"Amazing technicians. Helped me on the fly adjust glasses with no problems! Thank you so much!!","updateTime":"2025-04-17T19:30:37.025576Z"},{"reviewer":"Natalie Lavering","starRating":"FIVE","comment":"Debbie in Lake Stevens gives fantastic customer service! Thank you, Debbie!","updateTime":"2025-04-08T22:37:20.919956Z"},{"reviewer":"Shelly Rumple","starRating":"FIVE","comment":"Dr. Fleming is very knowledgeable kind and explains things very well. The staff there is absolutely wonderful. They’re very Kind They take time to go over everything with you so you can understand what you’re gonna be paying or just if you have any questions they’re all very knowledgeable and I would recommend this place to anybody who’s looking for a great eye doctor.","updateTime":"2025-04-08T19:24:31.073574Z"},{"reviewer":"Ron Doerr","starRating":"FIVE","comment":"Dr. Fleming is always on point. His staff member Matt is over the top customer service! Highly recommend!! Thanks , Ron D","updateTime":"2025-03-29T17:36:51.171171Z"},{"reviewer":"Eva Rule","starRating":"FIVE","comment":"Customer service 100% Helpful 100% Matt always makes sure to take care of everyone that comes through the door with a smile and the best customer service!","updateTime":"2025-03-29T16:30:10.736643Z"},{"reviewer":"Tammy Hearty","starRating":"FIVE","comment":"Very thorough and helpful in exam and insurance, followed up with us, and offered care above and beyond expected!","updateTime":"2025-03-26T00:08:55.423053Z"},{"reviewer":"Matty Gas","starRating":"FIVE","updateTime":"2025-03-21T03:31:23.920564Z"},{"reviewer":"Julie","starRating":"FIVE","comment":"The exam was very thorough and the service was excellent. Matt went through all the options for colors and lens types and Alishia helped with frame selection and demonstrated the fun new hearing aid type glasses. I was impressed at how well they filtered out background noise.","updateTime":"2025-03-15T19:31:22.058458Z"},{"reviewer":"Maksym Chernenko","starRating":"FIVE","updateTime":"2025-03-14T22:42:54.098389Z"},{"reviewer":"Casey Rice","starRating":"FIVE","updateTime":"2025-03-14T18:15:28.145506Z"},{"reviewer":"Terry Pepple","starRating":"FIVE","comment":"Debbie was so personable and helpful when I brought my mom into the Lake Stevens store to look at glasses. Even though the store is out of the way for us, I won’t hesitate to bring Mom back. Debbie is the best!","updateTime":"2025-03-12T06:00:48.813701Z"},{"reviewer":"Heather Mooney","starRating":"FIVE","comment":"Highly recommend this place Dr. Fleming is amazing! Matt was so helpful and kind thank you!!!","updateTime":"2025-03-11T18:15:23.085789Z"},{"reviewer":"Liza Sukhina","starRating":"FIVE","comment":"Love this place!\n\nThey have so many frame options! The staff is so nice and friendly ❤️","updateTime":"2025-03-08T23:10:21.966721Z"},{"reviewer":"Laura Perkins","starRating":"FIVE","comment":"Debbie was great at helping me to price the glasses I purchased at Pearle Vision Lake Stevens. She was friendly and gave sweet compliments :) Thanks Debbie, you rock! See you in a few weeks when I pick up my glasses.","updateTime":"2025-03-02T02:32:33.917452Z"},{"reviewer":"Jammie Caryl","starRating":"FIVE","comment":"Matt was fantastic and a huge help in picking the best styles! So glad I came here , fast and easy!","updateTime":"2025-03-01T19:34:19.985506Z"}]