[{"reviewer":"L L","starRating":"ONE","comment":"Set an appointment for a follow up, per the Dr.'s instructions. Confirmed via text days before exactly what I was headed in for. Took time off work to go there, the receptionist confirmed why I was there when I arrived and told me the cost. Was told my appt was running late. Few minutes later I am informed the doctor is leaving cause their shift is over and I'm gonna have to reschedule. What the actual hell. You going to reimburse me for 3 hours of missed work due to your mistake?? Will not return after 3 years of going to this location.","updateTime":"2025-12-03T07:03:38.452998Z"},{"reviewer":"Mike Jellison","starRating":"FIVE","updateTime":"2025-11-15T19:38:55.888650Z"},{"reviewer":"BOE BISHOP","starRating":"ONE","comment":"Paid $700 for a set of frames only to have the nose bridge fall of within 3 months. The workmanship is terrible at best. The brazing was done so bad, we don't know if we would even trust them to do the repairs.","updateTime":"2025-11-11T04:43:24.105046Z"},{"reviewer":"Marcus Chaney","starRating":"ONE","comment":"Do not go here for anything first responder or military related, they do not know what a spectacle kit is and will tell you that they can not do lenses for one.","updateTime":"2025-11-08T17:14:51.887459Z"},{"reviewer":"Shane Agao","starRating":"FIVE","comment":"The staff here are top notch!! My experience was incredibly good and I highly recommend them! Thank you so much!!!","updateTime":"2025-11-05T20:18:09.859361Z"},{"reviewer":"George Pedro","starRating":"FIVE","comment":"Great experience. Dr and whole office staff were attentive to my needs. I would recommend them to my friends and family.","updateTime":"2025-10-26T22:20:59.174387Z"},{"reviewer":"J C","starRating":"FIVE","comment":"Dr.Paul and Jack were amazing!!! I’ve been seeing Dr Paul over the course of 5+years and his service is always consistent professional kind. Appreciate you two and thank you for helping us today!!🙂","updateTime":"2025-10-25T21:28:02.259586Z"},{"reviewer":"Holly Jacobus","starRating":"FIVE","comment":"Noel at the Capital Mall store was very helpful and polite. Very good customer service. That is hard to find now a days.","updateTime":"2025-10-23T17:45:24.390410Z"},{"reviewer":"Abraham","starRating":"FIVE","comment":"Writing a review before I've even attended the appointment because the service over the phone was so great. The girl who answered the phone was Lessa. She was so inviting and exuded a kindness I wish my employees could. I asked if there was a manager that I could compliment her to, and she said she IS the manager (which makes total sense). So what that means is I've gotta compliment her even higher up the ladder.\n\nIf you're the Regional Director and you're reading this, give her whatever she wants. You need her.","updateTime":"2025-09-24T19:48:50.894935Z"},{"reviewer":"Lindsey R","starRating":"ONE","comment":"Worst service I have ever experienced from an ophthalmologists clinic!!! I booked an appointment with them for my yearly check up. Because I didn't get my paperwork filled out and back to them immediately, they cancelled my appointment via text within seconds of a missed phone call. Paperwork would have been filled out on my day off. I work a full time job and am my husband's care giver. I have so much on my plate. The last thing I needed was this kind of treatment. I will take my business somewhere else and recommend that others don't waste their time or money on this place.","updateTime":"2025-09-14T02:32:59.108614Z"},{"reviewer":"Anna Nelson","starRating":"FOUR","updateTime":"2025-09-11T15:06:32.339136Z"},{"reviewer":"Major Logan","starRating":"FIVE","comment":"Answered all my questions. Very good service and selection.","updateTime":"2025-09-02T21:29:03.252837Z"},{"reviewer":"Frank Winters","starRating":"FIVE","comment":"Dr Bailey was great. Once I get my glasses I'll be in a better position to comment on my experience.","updateTime":"2025-08-12T00:10:06.477028Z"},{"reviewer":"James Haifley","starRating":"ONE","comment":"TERRIBLE customer service. I ordered a pair of glasses for my child...when we received them they were broken...and no one was willing to work with us on replacing with a new pair. No discounts to have to come back, no real care for their own mess up, and zero accountability. I will never go here again. On the plus side the Dr.'s are wonderful. The glasses center however... absolutely miserable experience.","updateTime":"2025-08-11T21:19:30.925537Z"},{"reviewer":"shawna padgett","starRating":"FIVE","updateTime":"2025-08-02T03:26:23.637649Z"},{"reviewer":"Ruth Elkie","starRating":"FIVE","comment":"Very glad I decided to get my first pair of glasses with Pearl Vision. Noel has helped me throughout this process and has been so helpful! My first pair needed some adjustments and she not only helped me get the best deals, she did her best to get my order expedited. I can come by anytime and ask for help if I need my frames adjusted as well. 😀","updateTime":"2025-07-26T20:23:24.682682Z"},{"reviewer":"Doug Annis","starRating":"FIVE","updateTime":"2025-07-21T21:15:53.593402Z"},{"reviewer":"Daniel Hendler","starRating":"FIVE","comment":"Elijah gave top-notch service, even though I didn’t buy my glasses at Pearl Vision they were still able to help. The staff is knowledgeable, friendly and patient. Highly recommend!","updateTime":"2025-07-17T19:52:55.175534Z"},{"reviewer":"Wendy McQuaid","starRating":"FIVE","comment":"Great team Dr explained everything","updateTime":"2025-07-04T21:42:56.521337Z"},{"reviewer":"Johanna Bailey Hudson","starRating":"FIVE","comment":"Stopped in while out shopping to see about getting the nose piece on my glasses replaced, one side had fallen off. Elijah not only replaced both pieces, he also took the time to clean and adjust my glasses too. All free of charge, despite the fact that I had purchased my glasses somewhere else.","updateTime":"2025-06-26T00:36:36.672068Z"},{"reviewer":"J. Fisch","starRating":"FIVE","comment":"Claudia was a great help. Dr.Paul was excellent.. I can't wait for my new glasses.","updateTime":"2025-06-22T18:38:35.742288Z"},{"reviewer":"JeAnna Lombardo","starRating":"FIVE","comment":"Claudia was incredibly helpful. She was so patient with me and helpful while I picked out frames. She helped me pick between 4 different frames, and I took a day to think about it. I ended up coming back to order the frames with her and I am so excited to receive them!","updateTime":"2025-06-20T06:45:19.656486Z"},{"reviewer":"Kristyn Smith","starRating":"FIVE","comment":"Dee was amazing! She helped me find out about my vision benefits and also helped my sister. She was very kind","updateTime":"2025-06-03T01:34:54.974810Z"},{"reviewer":"HEIDI BOGGS","starRating":"FIVE","comment":"This morning we went to Pearle Vision upset that my husbands new bifocals weren’t working for his job. He is in IT and has to see multiple screens with small text and font. He picked them up Thursday and literally couldn’t function Friday at work. After speaking with Claudia in depth, voicing the struggles and concerns, she in explained to us how they are designed. How his prescription was accurate and that he would need to take time and some adjustments for them to work properly. That it was more the configuration and closeness of his monitors that were his issue. We appreciated how everyone helped to hear us out, validate his issue and work towards educating us both. We left satisfied and confident in Pearl Vision and their employees.","updateTime":"2025-05-31T18:34:54.252347Z"},{"reviewer":"Julie","starRating":"FIVE","comment":"Each time I go to pearle vision for my appt everyone there is so nice and polite and make u feel comfortable\nAnd also over on the eye glasses area\nI have told family about pearle vision and they come there now\nThank you","updateTime":"2025-05-29T20:56:31.727857Z"},{"reviewer":"Andrew","starRating":"FIVE","comment":"Had my glasses fixed. Great experience! Thx","updateTime":"2025-05-22T21:55:41.525593Z"},{"reviewer":"Trisha Bishop","starRating":"FIVE","comment":"Friendly fast service.","updateTime":"2025-05-13T21:27:43.791443Z"},{"reviewer":"Phuoc Huynh","starRating":"FIVE","comment":"Thank you for your service. The store employees was kind and helpful! 5 stars ⭐️","updateTime":"2025-05-11T00:26:41.568896Z"},{"reviewer":"Jen C","starRating":"FIVE","comment":"Great experience","updateTime":"2025-05-04T00:14:13.408327Z"},{"reviewer":"Stefanie Gifford","starRating":"FIVE","comment":"Had to get my kiddos glasses fixed. Great service from Elijah, did not take long and not a smug on the glasses.","updateTime":"2025-04-17T22:14:28.851116Z"},{"reviewer":"SydneyLorraineful","starRating":"FIVE","comment":"Elijah was extremely helpful fixing a pair of prescription sunglasses I hadnt even bought from their store that had lost a screw. 10/10 would recommend.","updateTime":"2025-03-30T23:54:51.633181Z"},{"reviewer":"Rick W","starRating":"FIVE","comment":"Exams are thorough and performed with compassion taking the time to resolve even the more complicated problems. I especially appreciate Dr. P takes the time to listen to patients concerns and works to resolve concerns. All of the staff are very competent. Those helping to find and fit frames are very professional and are dedicated to assisting customers. Pearl Vision comes highly recommended.","updateTime":"2025-03-23T13:27:56.265356Z"},{"reviewer":"Sarah Warner","starRating":"FIVE","comment":"Th employees here go above and beyond for customers. I recently had an appointment at the very end of the day. I was running really late and called them and the doctor and staff waited after normal hours for me to get there so I didn't have to reschedule. I was running over 20 mins late. Thank you so much for your patience and help.","updateTime":"2025-03-20T15:48:42.421995Z"},{"reviewer":"Jacob Schuchmann","starRating":"FIVE","comment":"Dee helped me yesterday. She was amazing. Pleasant, fast, and efficient!","updateTime":"2025-03-20T05:29:26.513865Z"},{"reviewer":"JPCr0w","starRating":"FIVE","comment":"I had an exam and picked out frames. The staff in both areas are very friendly and helpful.","updateTime":"2025-03-19T16:27:53.045131Z"},{"reviewer":"Salina Contreras","starRating":"FIVE","updateTime":"2025-03-15T21:44:42.527180Z"},{"reviewer":"Ray Brady","starRating":"FIVE","comment":"Dee at Pearl Vision in Olympia was great to work with. She helped me pick out the perfect glasses and they were ready in about a week. The process was easy and great!!","updateTime":"2025-03-08T00:40:45.630654Z"},{"reviewer":"Samual Christian O'Brien","starRating":"FIVE","comment":"Amazing customer service definitely recommended this got my glasses perfect","updateTime":"2025-02-26T00:15:27.011734Z"},{"reviewer":"Tanisha Briggs (T)","starRating":"FIVE","comment":"I had an amazing experience here. Noel helped me out and she was great! I'll be back every year!","updateTime":"2025-02-25T02:41:40.048348Z"},{"reviewer":"Timothy Case","starRating":"FIVE","comment":"People are nice. The green lazer in the eye is fun... never been to an eye doctor. But now I'm old. Lol","updateTime":"2025-02-04T23:23:26.300273Z"},{"reviewer":"Jenn Francis","starRating":"FIVE","comment":"We've had a great experience here","updateTime":"2025-01-26T01:58:54.142848Z"},{"reviewer":"Steve Hensley","starRating":"ONE","comment":"Just got 2 pair of glasses at Americas Best for less than I was quoted for 1 pair at Pearle. Been wasting my money here for years.","updateTime":"2025-01-24T22:28:47.684667Z"},{"reviewer":"Billy Dinsmore","starRating":"FIVE","updateTime":"2025-01-21T03:11:20.042252Z"},{"reviewer":"Atria Wulf","starRating":"FIVE","comment":"Wonderful service and kind people. Would shop again!","updateTime":"2025-01-18T01:48:52.605380Z"},{"reviewer":"Janice Sisley","starRating":"FIVE","comment":"A lot of quality frames, knowledgeable staff. Great customer service.","updateTime":"2025-01-06T20:16:32.326219Z"},{"reviewer":"L T","starRating":"FIVE","comment":"got my ray bans here at 15. still wear them to this day at 32. partially broke them & was devastated. then along came Elijah & he got me right! thx dude. best fit since i got them.","updateTime":"2024-12-22T22:19:59.975526Z"},{"reviewer":"faith 4real","starRating":"FIVE","comment":"Great Customer Service and was very helpful in getting the Coverage from my Insurance needed to get the eyeglasses etc.","updateTime":"2024-12-18T22:02:06.250129Z"},{"reviewer":"Kristin Yannone","starRating":"FIVE","comment":"Great experience. The doctor was great. The staff was very helpful when I was selecting glasses.","updateTime":"2024-11-30T00:42:56.074008Z"},{"reviewer":"Stephanie Meents","starRating":"FIVE","comment":"The service was great, the associates were nice and smiling. We all like smiles so just keep that up.","updateTime":"2024-11-23T22:41:16.758737Z"},{"reviewer":"Jessica","starRating":"FIVE","comment":"The Eye Dr connected got me in right away. They were efficient and very detailed in explaining my vision issues. When I got my prescription, Noel got all the insurance information and told me the numbers so I knew what I could afford. It was a comfortable and easy experience. No pressure, friendly, and professional.","updateTime":"2024-10-26T13:58:51.576093Z"}]