[{"reviewer":"Jessica Pagan","starRating":"FIVE","comment":"I can’t say enough good things about Max and Cici. What started as a stressful situation was completely turned around because of how genuinely kind, patient, and professional they were from start to finish. They went above and beyond in every sense — especially by edging my lenses, which I know is not something they commonly do. That extra effort meant so much and showed just how committed they are to helping customers.\n\nThey took their time, explained everything clearly, and never made us feel rushed or uncomfortable. Instead, they made us feel completely at home and truly cared for. Their positive attitude, attention to detail, and willingness to help transformed the entire experience into a great one.\n\nWe truly need more people like Max and Cici in customer service. They are a huge asset to the company, and I hope their boss knows just how exceptional they are.","updateTime":"2026-01-28T18:44:44.999059Z"},{"reviewer":"Darla Lynn","starRating":"FIVE","comment":"Max and Ceci took such great care of us out-of-towers in an emergency. Recommend this location for great customer service and individual care. 5 stars!! ⭐️","updateTime":"2026-01-28T18:44:27.199227Z"},{"reviewer":"Tyahna Collier","starRating":"FIVE","comment":"I've been a patient at this eye clinic for two years now, and I can confidently say it's one of the best experiences I've had. The front desk staff are exceptionally friendly and respectful, creating a welcoming atmosphere right from the start. The eye doctors I've consulted are truly impressive; they take the time to understand your needs and provide expert care. While there can be a bit of a wait—typical of many places these days—it's absolutely worth it. Plus, the spectacles I've received are spot on every time! I highly recommend this clinic to anyone in need of eye care. Enjoy your visit!","updateTime":"2026-01-27T17:52:07.744141Z"},{"reviewer":"Joanna Florer","starRating":"FIVE","comment":"Making an eye appointment online was really easy and convenient. The staff were all very friendly and professional.","updateTime":"2026-01-21T21:03:11.604294Z"},{"reviewer":"Tam Le","starRating":"FIVE","comment":"Excellent, friendly service! The staff were welcoming and professional from start to finish. Special thanks to Ceci, who went above and beyond with her patience and expertise. She offered great advice and took the time to help both me and my son find glasses that fit perfectly and suit us well. Truly appreciated the care and attention—we couldn’t be happier. Many thanks!","updateTime":"2026-01-16T02:31:21.075726Z"},{"reviewer":"Nellie Hughes","starRating":"FIVE","comment":"Had a great experience with both picking out glasses and then picking up and getting fitted.","updateTime":"2025-12-10T23:34:05.342313Z"},{"reviewer":"Toan Nguyen","starRating":"ONE","comment":"No professional on the bill for insurance\nExam and frame lens separate bill make insurance no pay\nWatching out they are ripping off\nOver charges on your bill","updateTime":"2025-11-24T03:00:19.122546Z"},{"reviewer":"michaelAllan Keh","starRating":"FIVE","comment":"Great service from amazing people and amazing value for the quality of products.","updateTime":"2025-11-12T00:10:05.769307Z"},{"reviewer":"William Hopp","starRating":"FIVE","comment":"The people at this store are all very knowledgeable and friendly. I had some kens made elsewhere but they couldn't do them properly. The lady at Pearle was very friendly and knew exactly what was needed and helped me order replacements. I'm confident that they'll work well once they arrive.","updateTime":"2025-11-07T04:16:35.260538Z"},{"reviewer":"Larysa Stavkovy","starRating":"ONE","comment":"The new pair of expensive glasses that I ordered did not work for me. I came back to the optical store to get help. The optician whose name is Mary provided the most awful customer service I ever experienced. She argued with me and blamed it on me that the new glasses are not working for me. She told me \" You misled the doctor, and that's why your new prescription is not working for you.\" I am in total shock and disbelief from the experience I had with this individual. Plan to contact the corporate office.","updateTime":"2025-10-30T20:15:55.089740Z"},{"reviewer":"dylan yambao","starRating":"FIVE","comment":"Came in to pick up a new pair of glasses, got in and out with no trouble whatsoever. Optometrists are always happy to help","updateTime":"2025-09-13T19:56:10.373180Z"},{"reviewer":"Adrienne Tran","starRating":"FIVE","comment":"I had such a pleasant experience with Cecelia. She was very knowledgeable, friendly, patient, and really took the time to understand what I was looking for in glasses. She helped me pick out several pairs and gave me great recommendations based on my style and face shape. Because of her generosity as well as her above and beyond service, I will be returning and recommend this place!","updateTime":"2025-08-19T02:43:00.891177Z"},{"reviewer":"S J","starRating":"ONE","comment":"Dr. Nguyen was extremely rude. She didn’t want me to touch anything, told me to “sit”, when I came in like I was a dog, and told me she didn’t want me to him the thing that covers your eye because if everyone touches it then it would have to be wiped. She kept assuming I was lying and kept giving me the wrong vision. She told me I was diabetic and I am not at all. She didn’t want to clean the thing you look through for me, despite saying I couldn’t touch stuff. It was a terrible experience. It felt prejudiced, as she came out super friendly and kind to the other patrons. I came back here because the gentleman doctor I had prior was phenomenal. The front receptionist was great, but she was awful.she even gave me the wrong prescription, despite telling her I’d just keep the old one from before. She ask what it was, and I said it was here, and she still rolled her eyes and flipped her hair. She rushed me and was terrible. She really made me feel afraid. She should not be public facing if she doesn’t want to be. Basic human respect is an absent concept to her.","updateTime":"2025-08-17T22:46:16.348269Z"},{"reviewer":"Kelli Elder","starRating":"FIVE","updateTime":"2025-08-17T02:15:56.005186Z"},{"reviewer":"Lisa McGillivray","starRating":"FIVE","comment":"Maxwell was so helpfull helping me navigate my new insurance and set me up with prices for the frames I like. Thank you for the excellent customer service Pearl vision!!!","updateTime":"2025-08-08T03:52:06.283827Z"},{"reviewer":"Teri Bedell","starRating":"FIVE","comment":"CeCe the Pearle Vision associate teho worked with me on multiple occasions is absolutely \"AMAZING\"! She's professional, knowledgeable and always made me feel like she truly cared about my visual well-being. I would give her 5 Stars all day long and highly recommend her and Pearle Vision. Everyone who works at theTukwila location are fabulous!!!","updateTime":"2025-07-20T02:57:35.985540Z"},{"reviewer":"Peter Hranek","starRating":"FIVE","comment":"Dr. Crowell is the first optometrist that I've gone out of my way to see again. He stands out with his knowledge of his field.","updateTime":"2025-07-18T22:44:12.418320Z"},{"reviewer":"Andreda Golden","starRating":"FIVE","comment":"BEST PLACE TO GET GLASSES, ESPECIALLY IF YOU HAVE CECE HELPING YOU","updateTime":"2025-05-12T17:50:52.192693Z"},{"reviewer":"Analiza Leonor","starRating":"FIVE","updateTime":"2025-04-25T00:40:48.274309Z"},{"reviewer":"Chanda","starRating":"FOUR","updateTime":"2025-03-10T00:22:18.684444Z"},{"reviewer":"JJ Harris","starRating":"FIVE","comment":"I highly recommend this place. They are very polite. I am very pleased with my experience here. Also, the prices are great.\nThank you.","updateTime":"2025-02-25T19:26:31.542388Z"},{"reviewer":"Elise","starRating":"FIVE","comment":"Once a year I get to go here to get my glasses… I wait all year and mark it on my calendar😂 Miss. Cece and Betty are always there to help me and chat with me and make sure I’m all taken care of.\nI will always come here for my prescription glasses! They have a Wide selection of frames and i appreciate that they have multiple sizes of most frame styles!!","updateTime":"2025-02-04T03:55:01.774414Z"},{"reviewer":"Patty Kemen","starRating":"ONE","comment":"I would give them a zero if possible. Rude, poor services and over charged. Attempted to speak to owner, worthless customer service skills. Run, don't walk away from this business!!","updateTime":"2025-01-25T01:27:18.041422Z"},{"reviewer":"Soraya Rodriguez","starRating":"THREE","comment":"Receptionist are the first person you see when walking through the door. The receptionist was honestly very rude and had an attitude. The only reason I come to Pearle Vision is for the customer service. The dr. Was the one that’s saved my apt. Made jokes with me and taught me about my prescription.","updateTime":"2025-01-03T18:34:33.871674Z"},{"reviewer":"Judi Baker (MVP1702)","starRating":"FIVE","comment":"We truly enjoy Dr. Crowell, he is knowledgeable and friendly. It's always a great experience. We highly recommend.","updateTime":"2025-01-02T16:29:03.401941Z"},{"reviewer":"Tommy Williamson","starRating":"TWO","updateTime":"2024-11-19T18:44:19.855629Z"},{"reviewer":"Tabitha Estrada","starRating":"FIVE","comment":"I am a repeat patient here, the doctor is amazing and the contacts i order show up at my house within a week!","updateTime":"2024-11-07T20:56:11.635237Z"},{"reviewer":"P C","starRating":"FIVE","comment":"I recently ordered a pair of glasses from Pearl Vision in Tukwila, Washington. My experience with the store staff was extremely satisfactory. I ordered the first pair of progressive glasses. It came in very quickly. However after wearing it for two weeks, the glasses were too heavy and gave me a headache. I returned to the store to speak with Ty at the optical department. He told me that as long as it is within 30 days, I can choose to return or pick a new frame and pay the difference. I chose a titanium frame. Ty looked at the lens that was ordered before and recommended a polycarbonate lens to lessen the weight. Meanwhile, I needed the glasses within 10 days. He put a hot rush on my order, and I received it three days before I left town. Ty also adjusted the other pair of glasses that I brought with me to the store. He advised that I never make the adjustment by myself, just bring it to the store, and he will do it. The whole time, I did not feel pressured to buy any products. Ty was more than helpful and willing to lend a hand. This is the first time I have shop at Pearl Vision. I will highly recommend anyone to consider this optical store.","updateTime":"2024-10-17T22:04:38.928647Z"},{"reviewer":"Leah Blanton","starRating":"FIVE","comment":"I've gone into this location for eye exams and to order glasses for a few years and have always had such a great experience with the team onsite who go above and beyond to ensure my comfort and satisfaction. Today I had to go in as my glasses were suddenly in need of serious adjustment and Ty came to the rescue quickly and thoughtfully repairing the issue. Incredibly grateful!","updateTime":"2024-09-17T04:55:09.640073Z"},{"reviewer":"Intisar Ahmed","starRating":"FIVE","updateTime":"2024-08-17T02:08:55.552541Z"},{"reviewer":"Chris H","starRating":"FIVE","comment":"Friendly and helpful staff. Overall I had a great experience here. Betty guided me through the process - getting both clear lenses and sunglasses - and was a pleasure to work with!","updateTime":"2024-08-15T18:58:38.985402Z"},{"reviewer":"Ryan Rhodes","starRating":"FIVE","updateTime":"2024-07-17T22:19:25.840673Z"},{"reviewer":"Kim Oki","starRating":"FIVE","comment":"Ty was very friendly and helpful. He replaced a missing screw in my glasses, checked the photogrey & anti scratch part of the lens & cleaned them. Thanks for your service!","updateTime":"2024-07-13T16:42:30.229040Z"},{"reviewer":"Garson Lee","starRating":"FIVE","comment":"Ty at Pearle Vision provided the best customer service. The nose piece of my one of a kind sunglasses broke. Went to several shops with no help. When I went to Pearle Vision, Ty was resourceful and was able to find a solution to fix it at no charge! That is customer service. While waiting, we browsed around and they had a great selection of glass frames at reasonable prices. I'm definitely coming back. Thanks Ty at Pearle Vision in Tukwila.","updateTime":"2024-06-29T02:17:01.188765Z"},{"reviewer":"Victor Jo","starRating":"FIVE","comment":"Receptionist was very pleasant and professional, my exam thorough, and the Dr. was delightful, and the eye glass frame specialist was also very helpful and pleasant. Great experience overall.","updateTime":"2024-06-10T19:28:33.337262Z"},{"reviewer":"Rodrigo Díaz","starRating":"FIVE","comment":"Our experience was great, we are returning for sure.\n\nCeci at Pearle Vision provided exceptional service, staying 45 minutes after closing to assist us. She was extremely helpful, offering a variety of frames and giving expert advice on choosing the best ones for our head shapes. Additionally, She thoroughly explained our insurance benefits and offered valuable tips on maximizing them.","updateTime":"2024-06-06T04:56:31.147691Z"},{"reviewer":"Bethany Hawkins","starRating":"FIVE","comment":"Love how easy it is to order glasses and contact. Staff is super helpful and amazing! I have purchased prescription glasses, sun glasses and contacts.","updateTime":"2024-06-03T17:56:42.575499Z"},{"reviewer":"J C","starRating":"FIVE","comment":"I love Pearl Vision. I do my eyes once a year.\nRegular patron.\nJ. Christenson here.","updateTime":"2024-05-25T22:46:10.396103Z"},{"reviewer":"Smita Shah","starRating":"FIVE","comment":"Outstanding customer service. Mr Ty is a subject matter expert, cares customers and understands customer needs. Promptly delivers solutions","updateTime":"2024-05-19T00:38:46.424891Z"},{"reviewer":"James Tirpak","starRating":"FIVE","comment":"Ceci was so kind and helpful. Thank you!","updateTime":"2024-05-07T21:01:00.897680Z"},{"reviewer":"Larry Pague","starRating":"FIVE","comment":"I was in this store last week and Betty help me with my needs. She is the best. Her customer service was outstanding. Very helpful. She knew her stuff.","updateTime":"2024-05-07T20:14:17.501630Z"},{"reviewer":"K T","starRating":"FIVE","comment":"Amazing staff!","updateTime":"2024-03-29T15:14:46.596572Z"},{"reviewer":"Sally Hughes","starRating":"FIVE","comment":"I walked in here at 5:50 pm on a Friday night and they closed at 7:00 pm and Ty was the most helpful sweetest guy. Very knowledgeable, very helpful in judging which ones were the best for me and so kind. Great communicator, very professional, and SUPER smooth process. Never had better customer service. Highly highly recommend him and the other two gals that work there. They were absolutely wonderful and he got me finished up by closing time. They also had SO many frames to choose from. Great inventory. My other 2 places I’ve gone to previously (which shall remain unnamed 😡) do not compare and this office had the best selection by far! A lot of Designer brands with great discounts. Best place for eyeglasses ever. Thank you, Ty! You are awesome!!! ☺️","updateTime":"2024-03-09T04:21:40.405037Z"},{"reviewer":"Daniel Gerzina","starRating":"FIVE","comment":"Found myself in a bind while traveling to Tukwila after forgetting to pack contact lenses - the people here were so helpful and hooked me up with enough lenses to last the rest of my trip after one quick and easy phone call. Genuinely cannot emphasize enough how much they saved my trip!","updateTime":"2024-02-08T17:37:55.253217Z"},{"reviewer":"Melonie Rohn-Jordan","starRating":"FIVE","comment":"Woman who helped me was awesome. Also loved the eye doctor.\nThe guy that helped be choose my glasses was awesome. There was another lady there that remembered me from before. I was impressed.","updateTime":"2023-12-23T06:53:20.509321Z"},{"reviewer":"Tyler Ray","starRating":"FIVE","updateTime":"2023-12-18T20:42:47.941208Z"},{"reviewer":"Susan Canfield","starRating":"FIVE","comment":"I would recommend Pearle Vision to anyone. Everyone was kind, professional, and helpful.","updateTime":"2023-12-14T01:24:28.392073Z"},{"reviewer":"Adam Parent","starRating":"FOUR","updateTime":"2023-12-12T02:58:23.410662Z"},{"reviewer":"Israel","starRating":"FIVE","comment":"I’ve been treated like a 5 star customer. Great customer service, options to save money in the greatest promotion ever for a couple Rayban shades , the best purchase ever with prescription. Thank you again. Two respectable ladies at the store with great customer service ethics","updateTime":"2023-11-11T03:25:37.516901Z"},{"reviewer":"Kyung Lee","starRating":"FIVE","comment":"Professional Customer Service\nSale lady Ceci\nAnswer me all questions I have\nI was very satisfied","updateTime":"2023-11-08T20:21:38.944001Z"}]