[{"reviewer":"matthias reichert","starRating":"ONE","comment":"was closed before closing time, and i went there in an emergency just to arrive at closed doors.","updateTime":"2025-09-01T10:53:05.268455Z"},{"reviewer":"Paulie Civella","starRating":"ONE","comment":"Been buying my Eyewear from Pearl Vision for over 20 years and always happy with the results.This time however, it was a very bad experience, after I picked up my new pair of glasses from the Plaza Carolina store in Puerto Rico, I started getting headaches after a week wearing them, gave it some time for my eyes to adjust to the new glasses but after 2 weeks the headaches became so bad I could not wear these new glasses. So I went back to Pearl Vision because they advertise a 30 day replacement or refund if not satisfied. When I got there they told me they could only adjust my frames and not give me a replacement or refund even though I came back before my 30 days were up....","updateTime":"2025-08-21T17:16:47.883656Z"},{"reviewer":"Luis Quinones","starRating":"ONE","comment":"(Translated by Google) The first day was a good experience, but on the day of the appointment, they wanted to add items already stipulated in the first-day price to the price. In the end, I had to pay $20.00 for the retinal exam, without even notifying me.\n\n(Original)\nEl primer día fue una buena experiencia, pero el día de la cita querían añadir al precio elementos ya estipulados en el precio del primer día. Al final tuve que pagar $20.00 por el estudio de la retina, sin que antes me hubieran notificado.","updateTime":"2025-06-30T21:57:58.669673Z"},{"reviewer":"C. Arts","starRating":"ONE","comment":"(Translated by Google) Terrible service, and I didn't even make it to the Plaza Carolina store. Today I called to find out if they accepted my health plan. The first call told me they didn't accept my plan. I told them they were on the list of providers, and they just said, \"Just a minute,\" and put me through to an automated system that tells you there's no one there to help you. I called back and told the lady what I was calling about, and without saying anything, she put my call through to the same automated system. I called a third time, and they didn't even pick up the phone; they put me straight through to the automated system. I was planning on getting an exam and spending my money on new glasses, but with that service, I don't even want to stop by. I had tried buying glasses there about two years ago and got the same crappy service. I thought after two years they'd gotten rid of the bad employees, but I see they haven't.\n\n(Original)\nPésimo servicio y ni siquiera llegué a la tienda de Plaza Carolina. El día de hoy llamé por teléfono para saber si aceptaban mi plan médico, la primera llamada me dijo que no aceptaban mi plan, le dije que me aparecían en la lista de proveedores y solo dijo “un momento” y me pasó a un sistema automático que te indica que no hay nadie que te pueda atender. Volví a llamar apenas y le dije a la Srita para que estaba llamando y sin decirme nada pasó mi llamada para el mismo sistema automático. Llamé una 3ra vez y ya ni siquiera descolgaron el tel, me pasaron directo al sistema automático. Pensaba ir a hacerme examen y gastar mi dinero en unos espejuelos nuevos pero con ese servicio ni ganas dan de pararse por ahí. Había intentado comprar espejuelos ahí hace como dos años y obtuve el mismo servicio de porquería, pensé que después de dos años se habían deshecho de los malos empleados, veo que no.","updateTime":"2025-02-19T18:16:30.268545Z"},{"reviewer":"Sarymar Gonzalez Roman","starRating":"FIVE","comment":"(Translated by Google) I was treated kindly. The doctor explained everything to me step by step and in detail. He made sure I felt comfortable and confident with my prescription.\n\n(Original)\nMe trataron con amabilidad, el Dr me explico todo paso a paso y con detalle. Se aseguro que me sentia comoda y segura con mi receta.","updateTime":"2024-12-06T19:43:55.276645Z"},{"reviewer":"Heidi Hunt","starRating":"THREE","comment":"Edit: Bryan appears to be gone. They are expensive and try to not give you the physical prescription so you are stuck paying way too much with them. I called Walmart while waiting and could have saved over $100. They require you to be 15 minutes early but leave you sitting for a long time throughout the appointments. Poor, poor service. I will try somewhere else next year.\nSecond edit: I changed this from 1 star to 3 stars because Jose did a great job when I went to pick up my contacts. The review remains true but Jose deserves a raise and should be the manager.","updateTime":"2024-12-02T23:14:14.562206Z"},{"reviewer":"Erwin Ramos","starRating":"FIVE","updateTime":"2024-11-29T05:28:18.634193Z"},{"reviewer":"Vaneyjoe","starRating":"FIVE","updateTime":"2024-11-20T15:17:43.948158Z"},{"reviewer":"Yareli Davila","starRating":"FIVE","comment":"(Translated by Google) Very friendly and professional staff, excellent service.\n\n(Original)\nPersonal muy amable y profesional, excelente servicio.","updateTime":"2024-11-09T15:21:07.625649Z"},{"reviewer":"AlfredO Garcia","starRating":"FIVE","comment":"(Translated by Google) Excellent\n\n(Original)\nExcelente","updateTime":"2024-10-30T18:24:49.931274Z"},{"reviewer":"Ricardo Hernandez","starRating":"FIVE","comment":"(Translated by Google) All good so far\n\n(Original)\nTodo bien hasta ahora","updateTime":"2024-10-29T18:01:47.543911Z"},{"reviewer":"Myrna Colon","starRating":"FIVE","comment":"(Translated by Google) Excellent\n\n(Original)\nExcelente","updateTime":"2024-10-24T21:06:48.783488Z"},{"reviewer":"Adaliz Olmo","starRating":"FIVE","comment":"(Translated by Google) I love the treatment from the moment I arrive until the end of the visit. Dr. Lugo is excellent and very professional. The service provided by the staff is 100%.\n\n(Original)\nMe encanta el trato desde que llego hasta que culmina la visita. El Dr Lugo es excelente y muy profesional. El servicio es un %100 por parte de los empleados.","updateTime":"2024-10-24T18:30:35.477501Z"},{"reviewer":"Rafael Jaime Lopez","starRating":"FIVE","comment":"(Translated by Google) Excellent....\n\n(Original)\nExelente....","updateTime":"2024-10-24T16:43:06.280625Z"},{"reviewer":"Rolando Aponte","starRating":"FIVE","comment":"(Translated by Google) Excellent and professional customer service, the best in the industry!\n\n(Original)\nExcelente y Profesional trato al cliente, los mejores en la industria!","updateTime":"2024-10-12T19:29:47.174910Z"},{"reviewer":"Jez cross","starRating":"FIVE","updateTime":"2024-10-12T19:05:48.946733Z"},{"reviewer":"Ivette Lopez","starRating":"FIVE","comment":"(Translated by Google) Excellent customer service from everyone, especially from Mr. Jose, Maribel and Dr.\n\n(Original)\nExcelente servicio al cliente de todos en especial de parte del Sr. Jose, Maribel y el Dra","updateTime":"2024-09-29T16:13:01.477931Z"},{"reviewer":"Roberto Llanos","starRating":"FIVE","comment":"(Translated by Google) Very friendly and very polite. Very pleasant and helpful. Jose is the best. Go and ask for him. I guarantee it. They won't disappoint.\n\n(Original)\nVery friendly and very polite. Muy agradables y serviciales. Jose es el mejor. Vayan y pregunten por el. Se los garantizo. No defraudan.","updateTime":"2024-09-26T16:32:15.260151Z"},{"reviewer":"Gustavo Acevedo","starRating":"ONE","comment":"(Translated by Google) Google's schedule says it closes at 9:00 p.m. When you call them, they have an automated system that sends you a message. It says they close at 7:00 p.m. You arrive before 6:30 p.m. and it's closed. I've been arriving for three days and it's closed.\n\n(Original)\nHorario de google dice que cierra a las 9. Al llamarlos, tienen un sistema automático que te envía un mensaje. Ahí indica que cierran a las 7pm. Uno llega antes de las 6:30 y está cerrado. Llevo 3 días que llego y está cerrado.","updateTime":"2024-09-24T22:23:49.906890Z"},{"reviewer":"Angélica Matos García","starRating":"FIVE","comment":"(Translated by Google) Greeted with smiles. Friendly staff, eager to listen to the patient, make your visit comfortable and take the time to explain each procedure they will perform.\n\n(Original)\nRecibida con sonrisas. Personal amable, prestos a escuchar al paciente, hacen de tu visita una cómoda y te dedican tiempo explicándote cada procedimiento que te harán.","updateTime":"2024-09-22T19:32:40.500550Z"},{"reviewer":"NJ Lopez Rivera","starRating":"FIVE","comment":"(Translated by Google) Very helpful and fast. I liked the way I've been treated the last two times. Especially Irving and Maribel.\n\n(Original)\nMuy serviciales y rápidos. Me gustó como me han atendido las últimas dos veces. Especialmente: Irving y Maribel.","updateTime":"2024-09-20T13:22:56.118915Z"},{"reviewer":"Maria Mojica","starRating":"FIVE","comment":"(Translated by Google) Excellent service\n\n(Original)\nExcelente servicio","updateTime":"2024-09-19T23:55:07.763104Z"},{"reviewer":"josemiguel mejias-quiles","starRating":"FIVE","comment":"I mess up on appointment date and staff work me into the schedule and I enjoyed the staff and doctor. Felt very comfortable for my first time at Pearle Vision .","updateTime":"2024-09-11T23:11:28.720960Z"},{"reviewer":"melvin claudio","starRating":"FIVE","updateTime":"2024-09-04T10:09:22.653668Z"},{"reviewer":"Genesis Toledo","starRating":"FIVE","comment":"(Translated by Google) The associate, Jose Hernandez, was excellent and very attentive; he was attentive to my needs and made sure I felt comfortable. Dr. Lugo was also excellent and very professional, explaining everything about rescheduling my appointment.\n\n(Original)\nEl asociado Jose Hernandez fue excelente y muy atento, todo el tiempo estuvo al pendiente de mis gustos y que me sintiera comoda. También el Dr, Lugo fue excelente y muy profesional me explico todo acerca del cambio de mi cita.","updateTime":"2024-08-21T16:03:01.566806Z"},{"reviewer":"Key Maldonado","starRating":"FIVE","comment":"(Translated by Google) Excellent in every way. Coordinating the appointment was easy and quick, and they were always in communication. They attended to me promptly even though there were several people. The attorney explained everything very clearly and was very friendly.\n\n(Original)\nExcelente en todos los sentidos. La coordinación de la cita fue fácil y rápida y siempre estuvieron en comunicación. Me atendieron con prontitud aunque habían varias personas. El licenciado me explicó todo muy claramente y fue muy amable.","updateTime":"2024-08-11T16:55:23.235627Z"},{"reviewer":"Elizabeth Diaz","starRating":"FIVE","updateTime":"2024-08-08T15:37:56.490925Z"},{"reviewer":"Andrea Melendez","starRating":"FIVE","comment":"(Translated by Google) I loved the way everyone treated me from the day I made my appointment until I chose my glasses. The wait wasn't long, and the staff gave you very honest feedback when choosing your glasses. 100% RECOMMENDED\n\n(Original)\nMe encantó el trato de todos desde el día que hice mi cita hasta que escogiendo el modelo de mis espejuelos. La espera no fue larga y los empleados te dan una opinión muy sincera al escoger tus espejuelos . RECOMENDADO AL 100%","updateTime":"2024-08-07T17:00:01.220016Z"},{"reviewer":"yaneishka cuevas","starRating":"FIVE","updateTime":"2024-08-07T15:15:50.368551Z"},{"reviewer":"Aida Escalera","starRating":"FIVE","updateTime":"2024-08-07T15:11:10.654610Z"},{"reviewer":"karina reyes","starRating":"FIVE","updateTime":"2024-08-04T18:41:39.096542Z"},{"reviewer":"Iris Rivera","starRating":"FIVE","comment":"(Translated by Google) Very good service, friendliness, courtesy and good guidance.\n\n(Original)\nMuy buen servicio, amabilidad, cortesía y buena orientación.","updateTime":"2024-07-29T16:11:22.680430Z"},{"reviewer":"William Lasanta","starRating":"FIVE","updateTime":"2024-07-27T14:30:25.438323Z"},{"reviewer":"Vannessa Rodriguez","starRating":"FIVE","comment":"the service was outstanding","updateTime":"2024-07-22T19:09:40.097035Z"},{"reviewer":"Lucía Acosta","starRating":"FIVE","comment":"All the employees were very attentive. Definitely going back.","updateTime":"2024-07-21T05:15:20.838992Z"},{"reviewer":"Eric Cruz","starRating":"FIVE","comment":"(Translated by Google) Very good excellent\n\n(Original)\nMuy bueno excellent","updateTime":"2024-07-17T21:13:41.517990Z"},{"reviewer":"Katia Soto","starRating":"FIVE","updateTime":"2024-07-11T17:14:36.556202Z"},{"reviewer":"Lymari Mendez","starRating":"FIVE","comment":"(Translated by Google) Perfect attention. Punctual in appointments\n\n(Original)\nAtención perfecta. Puntuales en las citas","updateTime":"2024-07-10T20:08:49.366014Z"},{"reviewer":"Dayana Ortiz","starRating":"FIVE","comment":"(Translated by Google) Excellent service from the entire Pearle Vision team in Plaza Carolina.\n\nSpecifically, Mr. José Hernández and Dr. García. Thank you for everything :)\n\n(Original)\nExcelente servicio por parte de todo el equipo de Pearle Vision en Plaza Carolina.\n\nEspecíficamente el señor José Hernández y el Dr. García. Gracias por todo :)","updateTime":"2024-07-06T14:29:35.191216Z"},{"reviewer":"shahayra aguilu","starRating":"FIVE","updateTime":"2024-06-28T14:31:22.543242Z"},{"reviewer":"Kaisy Acosta","starRating":"FIVE","comment":"(Translated by Google) Excellent service, very empathetic, committed, and helpful staff. Dr. Juan Nieves is excellent, and he's also excellent at customer service. Highly recommended!\n\n(Original)\nEl servicio excelente, personal muy empático, comprometido y servicial. El Dr. Excelente y Juan Nieves es buenísimo en atención al cliente. Recomendado mil veces!","updateTime":"2024-06-27T16:06:41.475738Z"},{"reviewer":"Sheidey Morales Del Valle","starRating":"FIVE","comment":"(Translated by Google) Excellent service\n\n(Original)\nExcelente trato","updateTime":"2024-06-19T18:56:05.796101Z"},{"reviewer":"Efrain Betancourt","starRating":"ONE","updateTime":"2024-06-14T14:56:31.342036Z"},{"reviewer":"Victor Garcia","starRating":"FIVE","comment":"(Translated by Google) My experience at Pearle Visión in Plaza Carolina was excellent. I was treated very professionally and with empathy. I am paraplegic, and it's the only place where I've been able to take the exam without leaving my chair. I felt very comfortable with all the staff.\n\n(Original)\nMi experiencia en Pearle Visión de plaza carolina fue excelente. Me trataron muy profesionalmente y con empatia. Soy parapléjico y es el único sitio donde he podido hacerme el examen sin salir de mi silla. Me sentí muy cómodo con todo el personal.","updateTime":"2024-06-10T16:27:22.992601Z"},{"reviewer":"Monica Mercado","starRating":"FIVE","updateTime":"2024-06-08T16:41:40.121738Z"},{"reviewer":"Saicha Torres","starRating":"FIVE","updateTime":"2024-06-07T15:17:55.144184Z"},{"reviewer":"Rjli 422","starRating":"FIVE","updateTime":"2024-05-31T23:28:58.198331Z"},{"reviewer":"Francisco Robles","starRating":"FIVE","comment":"(Translated by Google) Excellent service, all the staff were very professional and very friendly.\n\n(Original)\nExcelente servicio, muy profesionales todo el personal y muy amables.","updateTime":"2024-05-29T15:04:13.273816Z"},{"reviewer":"Alex Guerra","starRating":"FIVE","comment":"Very satisfied with Mr Jose Hernandez very professional and kind I recommend it 💯","updateTime":"2024-05-24T15:53:14.861330Z"},{"reviewer":"Meliza Fontanez","starRating":"FIVE","comment":"(Translated by Google) Excellent care. Very satisfied with the doctor and the service. 100% recommended.\n\n(Original)\nSuper la atención . Muy satisfecha con el doctor y con el servicio. 100% Recomendado","updateTime":"2024-05-24T15:50:06.746339Z"}]
